I am still receiving emails about removing my review yet I have not received my money back and the only way I will get my money is if I give them a 5 star review… I will not remove review until I rece... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Edited to update: Having raised this matter of concern, colleagues from the company have quickly and professionally dealt with this matter. This company have been taking money to the value of 102... See more
Company replied
I got nice experience from this company especially in the customer service. They were very quick in their response and they show concern to their clients. They helped me in my concern I encountered in... See more
Great support from Declan, I do really appreciate him Shopping on your site is complicated for me. I am waiting for a refund in the next 7 working days. I paid £9.99 for a projector and expect a r... See more
4.0
Great
223 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THEY STEAL YOUR MONEY. ITS A CON, THEY ARE THEIVES
They Steal MONEY from your account as soon as you click on something stay away from them, IT is a CON site, full of THEIVES
May 21, 2024
Unprompted review
Reply from Shinyjewel
Dear Jim,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@shinyjewel.store for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Assisted
Thank You very much Jeremy for your great assistance, it was worth it
September 17, 2024
Unprompted review
The service I received was great.
August 13, 2024
Unprompted review
Great customer service
Great customer service, canceled my subscription and got response very quickly besides canceling when I had queries, customer service team would always respond.
September 5, 2024
Unprompted review
Good service
August 25, 2024
Unprompted review
They promised to refund me
They promised to refund me, I received feedback from them... Just waiting on my refund thank you.
August 24, 2024
Unprompted review
Awful taking money
Awful taking money
From accounts without having made a single purchase. I want to cancel my subscription
It don’t state anywhere that you have to pay a stupid amount of money for nothing.
Total scammers.
August 19, 2024
Unprompted review
Reply from Shinyjewel
Dear Ceri,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@shinyjewel.store for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
I had a positive experience with the…
I had a positive experience with the customer support team. Issue is being resolved, and I appreciate the assistance provided. Claire was very helpful throughout the process. Thank you for the good service!
August 19, 2024
Unprompted review
I don’t know I wanted to watch a movie…
I don’t know I wanted to watch a movie then I activated a site to watch movies but then I couldn’t open it but after that I noticed that every month some money in my account is reduced then I know that it’s your site so I activated your site wrongly instead of movie site
July 15, 2024
Unprompted review
Reply from Shinyjewel
Dear Hamad,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@shinyjewel.store for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
They have kept me updated at all times…
They have kept me updated at all times and their assistance feedbacks it's been so good and professional.
May 13, 2024
Unprompted review
Thanks for the feedback.
July 30, 2024
Unprompted review
Exceptional Service
I had a query which was resolved quickly and with the utmost understanding which is rare these days. Exceptional customer service.
July 22, 2024
Unprompted review
My review
There were a little problem ordering the product and I thought I wouldn't get any refund but heyyy they did update me a while ago that they'll be processing the refund. Hoping to have a more active customer service but overall it's okay
March 5, 2024
Unprompted review
I am pleased to hear your progress…
I am pleased to hear your progress regarding my refund
July 3, 2024
Unprompted review
Hopefully a refund
Because you are going to refund the payment deducted from my Card
April 29, 2024
Unprompted review
Contacted them about a refund on a…
Contacted them about a refund on a prescription I didn’t sign up for last year and they have recently just contacted me (June 2024)to let me know they will refund me and would also like me to place a 4 or 5 star feedback rating.
Thanks
June 27, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.