Cool Shirtz Reviews 

355
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting well-made fabrics and durable, vibrant designs across various items. Many appreciate the unique prints, often receiving compliments. The customer service team also receives high acclaim for being attentive, responsive, and effectively resolving issues. However, some customers experienced significant delays or non-delivery of orders, with several reporting packages never arriving or lacking tracking. A few also noted unexpected customs fees for international deliveries due to unclear origin. Additionally, there were occasional concerns about product durability, with some prints deteriorating or peeling after washing.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the top-notch quality of items like... See more

Quality

People report positive experiences with quality, with many customers describing the clothing as top-notch,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing dissatisfaction due to... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting fast and transparent shipping,... See more

Customer service

Consumers find customer service to be positive, with many describing it as impeccable, highly attentive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a set of keycaps from Cool Shirtz, and because of shipping issues and the item being stuck in customs, I never did receive the keycaps. This was majorly due to the tariffs and shipping issue... See more

Rated 4 out of 5 stars

I had accidently ordered twice, leading to me having to pay the shipping fee twice. After sending them a mial about it they gave the additional shipping fee money back! Very good service.

Rated 4 out of 5 stars

I loved everything and especially the clothes. I just would’ve wished for more details throughout the shipping process. I didn’t even get an email from the shop that the package was on its way. Stil... See more

Company replied

Rated 5 out of 5 stars

All that needeth be uttered of the noble house of Cool Shirtz is this: they are the finest marvel in all creation, yea, even better than warm bread or a tax refund. Their garments hath smitten my... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Only Cool Shirtz - Shipped Worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

355 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(355)

98 reviews in the last 12 months

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Rated 1 out of 5 stars

i ordered 3 hoodies i got nothing

i ordered 3 hoodies at the start of december and i haven’t gotten any e-mails or updates about it, its now mid february and i haven’t received my package

February 14, 2026
Unprompted review
Cool Shirtz logo

Reply from Cool Shirtz

Hi Cille,

I'm really sorry to hear this. I can't seem to find an order under your name in our system, and unfortunately the details you've shared match a number of enquiries we've received from people who unknowingly purchased fake items from scam websites imitating our brand.

Many of these scam victims placed an order in late November/early December following the release of our Minecraft collection, purchased multiple items such as hoodies that were out of stock at the time, and received no email updates following purchase. Given your similar experience, and the fact we can't find an order under your details, it's possible your order was placed on a fraudulent site that is not affiliated with us.

The only place we can guarantee the purchase of genuine Cool Shirtz items, including our Minecraft collection, is via our website shirtz.cool. We’re actively working to have these scam sites taken down, but unfortunately new ones are constantly popping up. If you believe you've been scammed, we recommend contacting your bank and launching a chargeback so you can recoup your money. You can show your bank this reply from us as evidence the transaction was fraudulent and should be refunded.

If this doesn’t apply, please reach out to us at help@shirtz.cool with your order number and email address used at checkout, and we’ll make sure you either receive your order or a full refund.

Rated 5 out of 5 stars

Good quality

Was helped very nicely when accidently selecting 1 too many shirts. Quality very nice and really transparent shipping, even worldwide!

December 21, 2025
Rated 5 out of 5 stars

Great quality

The shirts are simply fantastic, heavy, and the print is very nice (both the designs printed directly onto the shirt and the ones sewn on). Delivery was fast; I received them within about three weeks from Australia to Europe. I have to say that I ordered at one of the worst possible times, because the Minecraft collection had just been released.

December 21, 2025
Rated 1 out of 5 stars

I ordered two shirts three months ago…

I ordered two shirts three months ago and still haven’t received them. Australia Post says it was handed over to the postal service in my country, but my country post office says it never left Australia. Support only replies about once a week, so I’m starting to think I’ll never get my money back.

December 1, 2025
Unprompted review
Cool Shirtz logo

Reply from Cool Shirtz

Hi there,

I'm very sorry to hear your parcel is missing, and I'd like to apologise for our delayed replies. Our small team has been truly overwhelmed by a high volume of enquiries, and while we're doing everything we can to resolve this, we're sorry this has impacted your experience ordering from us.

I can see that your order is headed to Italy, and Poste Italiane's services are currently severely impacted by union strike action that took place throughout November, December and January. The significant delays have created a backlog of parcels waiting to be processed and scanned into Poste Italiane's system. For many parcels like yours, this means the last scan recorded by Poste Italiane was an outbound scan made in Australia. The country shown reflects where that scan occurred, not the parcel’s current location, so it's likely your parcel has in fact been handed over from Australia Post to Poste Italiane, and is awaiting its turn to be scanned.

I'm so sorry this update isn't more positive, but the good news is this indicates your parcel hasn't been lost! If at any point your parcel is deemed lost, rest assured we'll provide a full refund or replacement.

Please feel free to contact us again if you have any further questions, and we'll do our best to get back to you in a timely manner.

Rated 5 out of 5 stars

Shirtz more than cool!

The shirts might be of the highest quality I've ever seen in my almost 26 years of life. The pack came with cool stickers and the customer service was amazing! Giving it less than 5 stars would make no sense.

December 21, 2025
Rated 2 out of 5 stars

really badly printed??

the designs are amazing and i'd love to give them a good review for that but unfortunately i dont really see a point in buying one because they deteriorate after one wash. and I don't mean like chipping at the edges the design is GONE. i tried my best to find literally any washing instructions after the first time it got washed but there was nothing - even after i turned it inside out it still shed like half the print on the next wash. im lucky i ordered a tie dye shirt because at least it is still pretty cool without the design 😭

February 25, 2025
Unprompted review
Cool Shirtz logo

Reply from Cool Shirtz

Hey there,

We're so sorry to hear this, that's definitely not normal and we'd like to look into this further. Could you please email help@shirtz.cool with details of your order and the faulty shirt so we can investigate and make this right? Apologies again for the inconvenience!

Rated 5 out of 5 stars

Impeccable quality

Impeccable quality. I love their designs and prints, especially the silly ones, but overall quite a pleasant experience buying their merch. Also the stickers are a great addition to a purchase, I give them out to my friends as a bonus.

Have purchased multiple T-shirts, a small pouch and a jacket, all top notch quality.

November 20, 2025
Rated 5 out of 5 stars

Cool™

Ships all the way to Sweden :) not only are the shirtz quality, but the included goodies are also certified cool™

February 18, 2025
Rated 5 out of 5 stars

Shirts and beanies 🔥🔥🔥

I got my first order and the designs on the shirts and beanies are amazing, I loved the embroidering on the warrant tee especially, and how warm the beanies keep my head. I have already placed a order for the minecraft bee beanies and i’m so thankful I was able to get them in time because they literally sold out in like a minute or two so me and my gf could match with them❤️ (plz plz plz make larger quantities of the minecraft sets they are so badass and I missed the chance to get a bee hoodie) Thank you guys for the amazing quality I will make sure to be back for the march restock and more🙏🏼

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

I've ordered a substantial amount of…

I've ordered a substantial amount of items from Cool Shirtz since last year; anything from their actual clothing, to their Very Ghoul + Dark Mage keycaps and deskmats, to three of their rings and a necklace that I wear almost every single time I go out.

It was only this past December that I experienced my first mishap with a package delivery; I'm quite certain my package got stolen, but it seems I can't get my postal service to do anything about it because I don't have substantial proof of the package being taken, just spectulation. When I emailed them about my missing package and inability to have my postal service circumvent the issue, Amy was able to resolve my issue within a short string of back-and-forth emails, with the nicest of Christmas gestures I could have hoped to receive.

Amy, thank you again! And thank you, Cool Shirtz crew, for making clothing and accessories that fit my aesthetic :)

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great stuff

I'm a UK fan of their clothes. I own many hoodies now, and a few t-shirts. I never have any issues, even with the shipping. It's good quality stuff, and I love it.

Especially enjoy the fun stickers I get with an order, and the cool packaging.

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

Completely ridiculous!!

Don't even think about ordering from this company if you are in the UK. Yes the designs are very unique and nice but apparently the size guides on their website mean nothing as i have ordered a jacket and a pari of jeans that i ended up drowning in even while following the guide.
Their returns process is the most pathetic part of the experience, not only did i have to pay almost £70 to receive the item due to customs, which fair enough that is the law, BUT when i wanted to return the items they're having me pay the international postage which is crazy expensive and will not get returned by the company as it is their 'policy' which is just disgusting.
Ive ended up paying the same price as my items due to returns and customs and they think it's all good. should've just rejected the package when i saw the crazy customs charge but its too late now.

im sure its a better experience if you're in Australia yourself but i can't recommend this company for customers that are anywhere else in the world as you would just get your money taken for nothing.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service and products

My daughter is ND and last minute request for one of your T shirts
But it was out of stock in the size she wanted

You kindly replied assuring us that it would fit her

So
Ordered two one of each size but different images ( Salmon & Spider)
She loved it (was about freaked out with the Spider one that I got as back up )

Your service and products are amazing

December 25, 2025
Unprompted review
Rated 2 out of 5 stars

Expected better for the price…

Ordered 10th December arrive 3rd January. Despite saying delivery 22nd December. Not much follow up to query. T shirts seem good quality. Water bottle. The hygiene sticker peeled the paint design off. I wouldn't order from again. Disappointed

January 3, 2026
Unprompted review

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