ShoeStation Direct (Not The Official Review Site) Reviews 

136
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Very good customer service, purchased a pair of men’s walking shoes Karrimor Aerator & woman’s Skechers Slip ins. Both very good prices. Staff were lovely. Easy access and highly recommend buying foo... See more

Rated 5 out of 5 stars

Had several pairs of moccasin slippers over the years, all good, with fast delivery and competitive prices. On my latest pair stitching came slightly undone after a couple of weeks. One phone call and... See more

Rated 1 out of 5 stars

It appears the company do not even let you try the shoes on. Returned a pair of shoes after finding they didn't fit my father in law (who can't leave the house due to suffering badly with dementia) an... See more

Company replied

Rated 5 out of 5 stars

Saw these guys online last week and was sceptical about ordering due to sizing issues in the past with other retailers. By a total fluke, this morning I was delivering to the unit next door so I poppe... See more

Company details

  1. Shoe Store

Written by the company

This is not the official ShoeStationDirect.co.uk review site. We do not use Trust Pilot please use this link to check our reviews out. https://www.reviews.co.uk/company-reviews/store/shoestation-direct


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4.4

Excellent

TrustScore 4.5 out of 5

136 reviews

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No recent history of asking for reviews

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4.4

All reviews

(136)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service, quick and easy

First time I've used ShoeStation Direct.
I had to return my purchase for a refund, which went through pretty quickly, good service.
Boots were fine but just didn't fit me and the next size was out of stock, would definitely use again :-)

April 13, 2022
Unprompted review
Rated 5 out of 5 stars

10/10 couldn't be happier. New work boots.

Ordered some new work boots, ordered the wrong colour and the order used my old adress so I emailed on sunday night and they got back to me straight away monday morning and corrected my errors. Excellent product and service, couldn't be happier with customer service and delivery. Will order again.

February 3, 2022
Unprompted review
Rated 3 out of 5 stars

Their delivery and communication was… very good

Their delivery and communication was very good. I originally complained that I was mislead about the origin of the boots. However, having worn them for many months, in a variety of weather situations, I must say that they are excellent and, if they ever wear out, I'll definitely by another pair.

December 9, 2021
Unprompted review
ShoeStation Direct (Not The Official Review Site) logo

Reply from ShoeStation Direct (Not The Official Review Site)

Hi Dave,
Apologies for this, we do not hide the fact that most goods are made in the far east, to confirm we are based in Daventry, Northamptonshire, UK. Not many items are made near us now, only a handful.

Thanks, ShoeStation Direct

Rated 5 out of 5 stars

Excellent service

On searching for recent work trainers came across this site which were priced lower than other sites. Excellent from order to delivery. Will place another without question Thanks👍

July 5, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service.

Shoestation recently dealt with an issue I had with a pair of boots. They responded immediately and dealt with the situation in a professional and speedy way. I am delighted with the service and will shop with them again. Brilliant customer service.

May 22, 2021
Unprompted review
Rated 2 out of 5 stars

Good Customer Service - Don't Go Here

Yes I have the right company and I wouldn't recommend them, they sell on ebay.

Don't expect any kind of good customer service.

The opinion of one particular member of staff is to be a 'jobs worth'.

Want your money but don't honour agreements made.

April 22, 2021
Unprompted review
ShoeStation Direct (Not The Official Review Site) logo

Reply from ShoeStation Direct (Not The Official Review Site)

Hi,
Please accept my apologies for this, however, you have left us a 5-star feedback on eBay stating - "Excellent looking items and are a present for my husband." . We can only assume this was an accident or supposed to be another company.

Thanks, ShoeStation Direct

Rated 5 out of 5 stars

Had several pairs of moccasin slippers…

Had several pairs of moccasin slippers over the years, all good, with fast delivery and competitive prices. On my latest pair stitching came slightly undone after a couple of weeks. One phone call and replacement at no charge with me in two days. How to turn a problem into a recommendation! Very good, polite customer service with no query as to action to be taken.

July 23, 2019
Unprompted review
Rated 1 out of 5 stars

I purchased a pair of CAT boots and…

I purchased a pair of CAT boots and they started leaking after 9 months they refused to take them back or answer my emails. Avoid like the plague.

May 23, 2018
ShoeStation Direct (Not The Official Review Site) logo

Reply from ShoeStation Direct (Not The Official Review Site)

Hi, due to the time frame we are unable to provide a replacement, please refer to your purchase date.

Thanks, ShoeStation Direct

Rated 5 out of 5 stars

Excellent prices and fast delivery

I ordered a pair of workboots at 4.30pm on a Wednesday afternoon, by 5.30pm I received an email telling me that the boots had been shipped!!! :-)
I had opted for the standard Royal Mail 48 hour delivery...the boots arrived on the Friday...Very happy with that.

I called to ask a question before placing my order, that call was answered quickly and politely.

I will use again in the future and will recommend to family & friends.

November 27, 2015
Unprompted review
Rated 5 out of 5 stars

Reliable trader

I am happy for what I have recived as seen on the eBay. Recived the item as on the mentioned date. The material is also very good quality. I will definitely shop again in the near future and recommend to my friends. Thank you for your excellent service.

January 4, 2013
Unprompted review

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