While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, extensive knowledge, and professional demeanor, making every interaction pleasant and informative. The service is consistently described as brilliant, efficient, and stress-free, with many appreciating the quick responses and seamless processes, whether online or in-store. Reviewers often highlight the great prices and quality products, noting that items are delivered swiftly, well-packaged, and exactly as described. However, some people were dissatisfied with certain delivery partners, experiencing issues with collection points or unexpected changes in availability. A few other people also felt that some staff members lacked product knowledge and were unhelpful, leading to a less positive experience.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality and condition of items received,... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast and efficient delivery... See more

Price

Consumers find price to be positive, with many reviewers highlighting the great and brilliant prices offered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down one of the best motorcycle dealership experiences I’ve ever had. From the moment I called and walked into the showroom, I was greeted with genuine enthusiasm and professionalism. Scott... See more

Rated 5 out of 5 stars

My wife purchased a bike from Lind - Yamaha Newmarket, where Pierre provided excellent service. I felt sorry for him, as he patiently answered all our questions. I was impressed by his extensive knowl... See more

Rated 5 out of 5 stars

Buying on line made easy by Lind, very good communications, great packaging for product, will buy from them again and highly recommend. Be aware they used DPD LOCAL which there was no option for... See more

Rated 5 out of 5 stars

Made an online purchase using the sign up code to save 10% which made LIND the most competitive for price. I was contacted promptly from the store in London by an extremely helpful chap called Mart... See more

Company replied


Company details

  1. Motorcycle Shop
  2. Ducati Dealer
  3. Harley-Davidson Dealer
  4. Triumph Motorcycle Dealer
  5. Used Motorcycle Dealer
  6. Yamaha Motorcycle Dealer

Written by the company

At LIND, we are passionate about delivering a highly personalised motorcycle shopping experience, whether you visit us in-store or online. Our online store is stocked with thousands of high-quality motorcycle products, including premium ridewear, casual clothing, motorcycle accessories, aftercare essentials, and genuine parts from top brands. With nine motorcycle dealerships across the UK, we are proud to represent Triumph, Harley-Davidson®, Ducati, and Yamaha, offering an extensive range of new and used motorcycles, expert advice, and outstanding customer service. Whether you're searching for your next motorcycle, need specialist servicing, or want to customise your bike, our fully trained and highly skilled technicians ensure the best care, from routine maintenance and repairs to performance upgrades and bespoke customisation. When you visit one of our LIND dealerships, you’ll always receive a warm welcome—stop by for a chat, browse our latest models, and enjoy a cuppa on us. Stay connected with us on Instagram, Facebook, and YouTube, where we share daily updates, exclusive offers, and the latest motorcycle news, so you never miss a thing.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. I just bought a cap using my Lind Miles to pay for part of it. The cap arrived in a couple of days well packaged. I have bought several things for my Triumphs from Lind and always get the same good service.

February 25, 2025
Rated 5 out of 5 stars

Excellent service and delivery was very…

Excellent service and delivery was very good

February 25, 2025
LIND logo

Reply from LIND

Thank you for your kind review! We're delighted to hear you were pleased with our service and delivery. We appreciate your support!

Beth - LIND Experience Team

Rated 5 out of 5 stars

Super fast delivery

Really pleased with the online experience as first time i used their website to order a pair of amazing bmw winter gloves, and a die cast bike for my little one, great price and super fast delivery. Thanks for a great service, 100% recommended :-)

February 7, 2025
Rated 5 out of 5 stars

Fast delivery and reasonably priced

I bought some screen brackets and Triumphs crash spindles from LIND. The price was very reasonable when compared like for like against other suppliers Their communication was spot on and kept me updated on when it was arriving and was delivered as stated do very happy

February 10, 2025
LIND logo

Reply from LIND

Thank you for your great review! We're so pleased to hear that you found our prices competitive and that our communication kept you well-informed. It's fantastic to know your order arrived as expected and that you're happy with your purchase. We truly appreciate your support!

Beth - LIND Experience Team

Rated 5 out of 5 stars

Great dealership

Staff are fantastic, friendly, helpful and knowledgeable.

Great dealership, nice selection of new and used bikes.

February 9, 2025
LIND logo

Reply from LIND

Thank you for your wonderful feedback! We're delighted to hear that you found our staff fantastic, friendly, and knowledgeable. It's also great to know you enjoyed our selection of new and used bikes. We truly appreciate your support!

Beth - LIND Experience Team

Rated 5 out of 5 stars

Ordered Harley Davidson Fleece online…

Ordered Harley Davidson Fleece online for husband’s birthday, arrived on time as specified. Fleece fitted, style and colour was good, one happy hubby 😊

February 3, 2025
LIND logo

Reply from LIND

Thank you for your lovely review! We’re so pleased to hear that the Harley-Davidson fleece arrived on time and was a perfect fit. Even better that your husband is happy with it—great choice! 😊

Beth - LIND Experience Team

Rated 5 out of 5 stars

Always quality

Always quality, whether price, manufacture of items or delivery.

February 3, 2025
LIND logo

Reply from LIND

Thank you for your great feedback! We’re thrilled to hear that you consistently find quality in our pricing, products, and delivery. We truly appreciate your support!

Beth - LIND Experience Team

Rated 1 out of 5 stars

Lack of adequate communication.

I listed 4 new genuine Rolls-Royce parts on ebay for £4. They were sold and I was instructed to post to Guildford Harley Davison by a Lord Robert who, at the time, I took to be possibly the owner. Soon after they were delivered to the firm, I noticed that I had been given a Negative Feedback. I did get two phone calls from their office from “ Robert “ and it became clear that he had not read the description properly. He agreed to liaise with Ebay to remove the feedback but never did. I only delivered to Guildford Harley Davidson promptly because I knew of the firm. I subsequently spoke to their Mr. Presley who said he would speak to the staff member about it.

January 11, 2025
Unprompted review
LIND logo

Reply from LIND

Dear John,

We appreciate your feedback, but it seems this matter is unrelated to Guildford Harley-Davidson as a business. While we can’t comment on personal eBay transactions, we always strive to provide excellent service to our customers. If you have any concerns related to our dealership, we’d be happy to assist.

Best regards, Beth - LIND Experience Team

Rated 5 out of 5 stars

Lind BMW Motorrad

I ordered a cam chain tensioner from Lind. It was delivered in super quick time by DPD. Excellent price and very efficient.
I would definately recommend Lind. Thank you.

January 29, 2025
LIND logo

Reply from LIND

Thank you for your wonderful feedback! We’re so pleased to hear that your cam chain tensioner arrived quickly and at a great price. Your recommendation means a lot to us, and we truly appreciate your support!

Beth - LIND Experience Team

Rated 5 out of 5 stars

First class service from Lind

Beautifully packaged and delivered to my drop off point. The Merlin Torsten leather jacket is absolutely perfect in every way: fit, colour and style - great price too. Looking forward to some decent riding weather soon to see how it performs.

February 3, 2025
LIND logo

Reply from LIND

Thank you for your fantastic review! We’re delighted to hear that you’re happy with the Merlin Torsten leather jacket, from the fit and style to the great price. It’s great to know the packaging and delivery met your expectations too. Here’s hoping for some perfect riding weather soon so you can enjoy it to the fullest!

Beth - LIND Experience Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast & efficient!

February 3, 2025
LIND logo

Reply from LIND

Thank you for your kind words! We’re so pleased to hear you were happy with our fast and efficient service.

Beth - LIND Experience Team

Rated 5 out of 5 stars

Just bought the Trident 660 Triple…

Just bought the Trident 660 Triple Tribute, very happy, great service as ever and Vince Thornhill couldn't of been more helpful and made the p/ex and purchase of the new bike very straightforward, happy days.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great prices

Great prices on outer wear. Bought a Merlin shirt on the Sale website, good communication all the way through, branded packaging and fast delivery. What’s not to like?

February 1, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look