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LIND Reviews 1,385

•
TrustScore 4.5 out of 5

4.7

Motorcycle Shop•9 Locations
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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, extensive knowledge, and professional demeanor, making every interaction pleasant and informative. The service is consistently described as brilliant, efficient, and stress-free, with many appreciating the quick responses and seamless processes, whether online or in-store. Reviewers often highlight the great prices and quality products, noting that items are delivered swiftly, well-packaged, and exactly as described. However, some people were dissatisfied with certain delivery partners, experiencing issues with collection points or unexpected changes in availability. A few other people also felt that some staff members lacked product knowledge and were unhelpful, leading to a less positive experience.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality and condition of items received,... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast and efficient delivery... See more

Price

Consumers find price to be positive, with many reviewers highlighting the great and brilliant prices offered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down one of the best motorcycle dealership experiences I’ve ever had. From the moment I called and walked into the showroom, I was greeted with genuine enthusiasm and professionalism. Scott... See more

Rated 5 out of 5 stars

My wife purchased a bike from Lind - Yamaha Newmarket, where Pierre provided excellent service. I felt sorry for him, as he patiently answered all our questions. I was impressed by his extensive knowl... See more

Rated 5 out of 5 stars

Buying on line made easy by Lind, very good communications, great packaging for product, will buy from them again and highly recommend. Be aware they used DPD LOCAL which there was no option for... See more

Rated 5 out of 5 stars

Made an online purchase using the sign up code to save 10% which made LIND the most competitive for price. I was contacted promptly from the store in London by an extremely helpful chap called Mart... See more

Company replied

Company details

  1. Motorcycle Shop
  2. Ducati Dealer
  3. Harley-Davidson Dealer
  4. Triumph Motorcycle Dealer
  5. Used Motorcycle Dealer
  6. Yamaha Motorcycle Dealer

Written by the company

At LIND, we are passionate about delivering a highly personalised motorcycle shopping experience, whether you visit us in-store or online. Our online store is stocked with thousands of high-quality motorcycle products, including premium ridewear, casual clothing, motorcycle accessories, aftercare essentials, and genuine parts from top brands. With nine motorcycle dealerships across the UK, we are proud to represent Triumph, Harley-Davidson®, Ducati, and Yamaha, offering an extensive range of new and used motorcycles, expert advice, and outstanding customer service. Whether you're searching for your next motorcycle, need specialist servicing, or want to customise your bike, our fully trained and highly skilled technicians ensure the best care, from routine maintenance and repairs to performance upgrades and bespoke customisation. When you visit one of our LIND dealerships, you’ll always receive a warm welcome—stop by for a chat, browse our latest models, and enjoy a cuppa on us. Stay connected with us on Instagram, Facebook, and YouTube, where we share daily updates, exclusive offers, and the latest motorcycle news, so you never miss a thing.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Order cancelled for no reason

Ordered a motorcycle helmet that was on offer and had an order confirmation. But then received an email the next day saying the order was being refunded (which would take 10 days!)… no explanation, no nothing! Absolutely disgusting behaviour.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Service for 5 star bikes

After looking for a few hours for a Blue Speed 400 that was in stock in the country I finally found one here at Triumph North London - the opposite end of the country to me! Thinking this was just my luck initially - but I am so glad it happened. The service, communication, professional approach and ultimately, the final delivered bike is amazing! Massive thanks to Brandon Butterfield. I hope to be back for my next one in a couple of years!

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

I had a fault light on my GS

I had a fault light on my GS so called and spoke to Eden who was straight on the case. They managed to get me a while you wait place so they could check it out. All done super fast and efficient both front of house and in the service area.
Thanks again to all, excellent service 👍🏻

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service- again!

Bought my Harley from GHD, and just had the 2nd service with them today.

Yet again, the experience, professionalism and amazing service is fantastic. It's the best retail experience I've ever had. It's such a welcoming atmosphere. Everyone behaves in a way that makes you feel like you're their best top customer.
If only other retail businesses could follow this approach by GHD.

Of course. Technically they are thorough - you get 100% confidence that your prized possession has had the best possible attention.

January 14, 2025
Unprompted review

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