Watts Farms Home Deliveries Reviews 

4,301
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, often highlighting their freshness and superiority compared to supermarket offerings. The delivery service is frequently commended for its efficiency, punctuality, and the politeness and helpfulness of the drivers. Many people also appreciate the wide variety of farm-fresh produce available and the ease of the ordering process. However, some customers experienced issues with their orders, including receiving incorrect items, missing quantities, or produce that was overripe or bruised. A few other people also felt that the quality of some products was not good, with some items being stringy, tasteless, or requiring a significant portion to be discarded.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its freshness, quality, and flavor,... See more

Quality

Customers consistently report positive experiences with the quality of produce, often describing it as... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising the efficiency and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction and stating... See more

Staff

Reviewers mention positive feedback about staff, particularly praising the delivery team for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of products amazing Fresh and packed with care like the idea of minimising the plastic use so potatoes and carrots were loose nut nicely placed in box Communication good and delivery... See more

Rated 5 out of 5 stars

My experience with Watts Farms Home Deliveries is : it was Exceptional. They told me the items would be delivered between 1300-1500. They were delivered at 1310. Also the driver was very friendly, tal... See more

Rated 5 out of 5 stars

I really love ordering from Watts farms, easy to buy and check out and the quality of the fruit and veg is 10/10! Much better than the supermarket. Had a slight issue with delivery but they called to... See more

Rated 5 out of 5 stars

Great accidental find for me, which in turn gives me a great alternative towards supermarkets. Quality Veg, which last more than the usual day, seasonal or exotic, Veg available, plus for me a free de... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Fruit and Vegetable Wholesaler
  4. Greengrocer
  5. Grocery Store

Information provided by various external sources

Watts Farm is a family-run business which covers 10 sites in Kent, Essex and Bedfordshire. Farming over 600 hectares of land, growing 100 different crops. Along with products we grow we also stock over 1000 products from fresh fruits & vegetables, dairy, cheese, grocery, household and alcohol ranges. Traditionally we were a supplier to restaurants and hotels and had to rapidly pivot our supply chain to providing contactless deliveries direct to the public.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(4,301)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

So far So Good

I am really pleased with the items I have got via their on line shop. I went for the box ast first then went for what I wanted. Both work really well. I love the fact that the greens etc. still have dirt on them, not been sent via container across the world. Had a hiccup with the delivery, but the CS team called me back, and all was fine and friendly. What will keep me coming back is the quality. So far so good!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fresh produce and easy to order

Goods were delivered on Christmas Eve. I ordered veg and fruit boxes. The produce was excellent and so much of it too. Wide variety and farm fresh to your doorstep. Also ordered cheese, butter and eggs. I will definitely be a regular customer from now on. Thanks Watts Farm.

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

**Disappointing Experience with Watts Farm Christmas Tree Service**

I recently purchased a Christmas tree from Watts Farm, and I am thoroughly disappointed with the service I received. Over a month ago, I confirmed my order for a 7ft tree, ensuring it would arrive during a specific week. However, just three days before the scheduled delivery, I was informed they could only provide a 6ft tree.

Upon checking their website, I noticed they still had 8ft trees available. I requested one of those instead, but instead of a solution, I received an email confirming my refund. It felt as though they couldn’t care less about leaving me without a tree just days before Christmas.

To add insult to injury, a friend who also ordered from them was contacted two weeks prior with the same issue. It seems this is a pattern, leaving customers scrambling for last-minute alternatives. It’s hard not to feel like they intentionally hold back information to push cheaper options on customers.

Overall, I found their service to be embarrassing. I would strongly advise others to avoid Watts Farm for their Christmas tree needs.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

I really love ordering from Watts farms, easy to buy and check out and the quality of the fruit and veg is 10/10! Much better than the supermarket. Had a slight issue with delivery but they called to let me know and delivered the next day, good communication and good delivery. Can't fault them! Will be using for as long as I can! Thank you for such good products and service!

November 28, 2025
Rated 1 out of 5 stars

We didn't get what we ordered

We didn't get what we ordered. Certain items unavailable as not in season which is fair enough but don't list them on the website. Incorrect items were also delivered and the majority of the fruit was over ripe and mushy. A real disappointment as a couple of years ago we used to get our weekly shop from Watts.

November 15, 2025
Rated 3 out of 5 stars

Vegetables were fresh and beautifully…

Vegetables were fresh and beautifully presented - especially the savoy cabbage and the mushrooms.
However, the potatoes (maris not new) were bruised with some discolouration under the peel. Also, although the raspberries were sweet and flavoursome as were the grapes, a few of the strawberries were already mouldy and had to be thrown out.

October 3, 2025
Rated 1 out of 5 stars

What you dont see...

Whilst the company may pride itself on its products the same cant be said for the way in which it treats it staff. Made to work long hours, supply your own equipment to make deliveries manageable, and if you damaged anything accidentally in the process you will be expected to pay for them. This could be upto a maximum of £1000 which they fail to inform you on joining the business. The turnover of staff is massive, its like having a constant conveyor belt, one out another in...

August 29, 2025
Unprompted review

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