The quality of products amazing Fresh and packed with care like the idea of minimising the plastic use so potatoes and carrots were loose nut nicely placed in box Communication good and delivery... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Watts Farm is a family-run business which covers 10 sites in Kent, Essex and Bedfordshire. Farming over 600 hectares of land, growing 100 different crops. Along with products we grow we also stock over 1000 products from fresh fruits & vegetables, dairy, cheese, grocery, household and alcohol ranges. Traditionally we were a supplier to restaurants and hotels and had to rapidly pivot our supply chain to providing contactless deliveries direct to the public.
Contact info
Section A Unit 14, Mills Road, ME20 7NA, Aylesford, United Kingdom
- 01622 793 900
- sales@wattsfarms.co.uk
- shop.wattsfarms.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great experience
A great experience - very easy to purchase and have sent. Good quality produce. A small issue with delivery was resolved really quickly
What you dont see...
Whilst the company may pride itself on its products the same cant be said for the way in which it treats it staff. Made to work long hours, supply your own equipment to make deliveries manageable, and if you damaged anything accidentally in the process you will be expected to pay for them. This could be upto a maximum of £1000 which they fail to inform you on joining the business. The turnover of staff is massive, its like having a constant conveyor belt, one out another in...
Fresh and good quality fruits and…
Fresh and good quality fruits and vegetables every time.
Wet good service and helpful delivery…
Wet good service and helpful delivery come on time thank you for you professionalism
Poor customer service
It's not the first time I haven't received what I ordered.
Was promised missing item next day.
Waited in to eventually get an email saying its not coming and been refunded
Would much rather have waited and received what I ordered
But wasn't given a choice
Potato where better than the last time…
Potato where better than the last time I bought them
Not good quality
Not good quality. Many were soggy, overage even though small, and not clean. Had to discard about one-third.
Quality off food and service 5 star
Great service
Great service. We got what we ordered and delivered on time. Will definitely order again
Very quick response and fruit or…
Very quick response and fruit or vegetables very fresh every time we ordered, thank you
The delivery was perfect the driver…
The delivery was perfect the driver very nice ,
But the quality wasn’t that good .
I don’t think I will order again
May was only me but
Thank you
I have made an order from you
I have made an order from you. The order was 500g of mushrooms and only received 100g. Im disappointed as you have told me on delivery day i will only be receiving 100g
I placed an order
I placed an order, it was stringy and tasteless, my family couldn't even enjoy it, I wont be ordering again!
Happy with my order
Quick and efficient, fresh vegetables thanks very much I will be ordering again. Such good prices.
Lovely fresh and tasty fruit
Happy with the goods overall
Happy with the goods overall, however the one thing I really needed was omitted at the last minute.
The staff are extremely helpful always…
The staff are extremely helpful always polite & the fruit & veg are top class.
Superb fresh produce and quick friendly…
Superb fresh produce and quick friendly delivery
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








