Watts Farms Home Deliveries Reviews 

4,303
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their freshness, flavor, and superior nature compared to supermarket alternatives. The delivery service is frequently highlighted for its reliability, politeness of drivers, and timely arrivals, often exceeding expectations. Reviewers also appreciate the excellent service, finding the team friendly, accommodating, and efficient in resolving any issues. However, some customers also noted issues with their orders, including receiving incorrect items, overripe fruit, or not getting what they originally ordered. There were instances of failed deliveries, missing items, and dissatisfaction with the Christmas tree service, leading to last-minute scrambling for alternatives.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising the freshness, flavor, and... See more

Quality

Customers had positive experiences with quality, consistently praising the brilliant and fantastic quality of... See more

Delivery service

Consumers find delivery service to be exceptional, with many praising the efficiency and politeness of the... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction and intent to... See more

Service

Reviewers highlight positive aspects of service, with many praising the team as friendly, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of products amazing Fresh and packed with care like the idea of minimising the plastic use so potatoes and carrots were loose nut nicely placed in box Communication good and delivery... See more

Rated 5 out of 5 stars

We’ve been receiving deliveries for over five years, and the quality has been consistently outstanding. The produce is always fresh, full of flavour, and far superior to anything you’d find in a super... See more

Rated 5 out of 5 stars

A great experience - very easy to purchase and have sent. Good quality produce. A small issue with delivery was resolved really quickly

Rated 5 out of 5 stars

Goods were delivered on Christmas Eve. I ordered veg and fruit boxes. The produce was excellent and so much of it too. Wide variety and farm fresh to your doorstep. Also ordered cheese, butter and egg... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Fruit and Vegetable Wholesaler
  4. Greengrocer
  5. Grocery Store

Information provided by various external sources

Watts Farm is a family-run business which covers 10 sites in Kent, Essex and Bedfordshire. Farming over 600 hectares of land, growing 100 different crops. Along with products we grow we also stock over 1000 products from fresh fruits & vegetables, dairy, cheese, grocery, household and alcohol ranges. Traditionally we were a supplier to restaurants and hotels and had to rapidly pivot our supply chain to providing contactless deliveries direct to the public.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(4,303)

57 reviews in the last 12 months

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Rated 1 out of 5 stars

What you dont see...

Whilst the company may pride itself on its products the same cant be said for the way in which it treats it staff. Made to work long hours, supply your own equipment to make deliveries manageable, and if you damaged anything accidentally in the process you will be expected to pay for them. This could be upto a maximum of £1000 which they fail to inform you on joining the business. The turnover of staff is massive, its like having a constant conveyor belt, one out another in...

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

It's not the first time I haven't received what I ordered.
Was promised missing item next day.
Waited in to eventually get an email saying its not coming and been refunded
Would much rather have waited and received what I ordered
But wasn't given a choice

September 2, 2025

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