Watts Farms Home Deliveries Reviews 

4,303
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of products, describing them as fresh, full of flavour, and superior to supermarket offerings. The delivery service is frequently highlighted for its efficiency, reliability, and the politeness of the drivers, ensuring timely and careful arrivals. Many also appreciate the excellent overall service, noting the team's friendly approach and consistent professionalism. However, some customers experienced issues with their orders, reporting incorrect or missing items upon delivery. A few also noted specific quality concerns, such as fruit being over ripe, mushy, or mouldy, and some vegetables arriving bruised or not clean, occasionally leading to discarding a portion of the produce.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising the freshness, flavor, and... See more

Quality

Customers had positive experiences with quality, consistently praising the brilliant and fantastic quality of... See more

Delivery service

Consumers find delivery service to be exceptional, with many praising the efficiency and politeness of the... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction and intent to... See more

Service

Reviewers highlight positive aspects of service, with many praising the team as friendly, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of products amazing Fresh and packed with care like the idea of minimising the plastic use so potatoes and carrots were loose nut nicely placed in box Communication good and delivery... See more

Rated 5 out of 5 stars

We’ve been receiving deliveries for over five years, and the quality has been consistently outstanding. The produce is always fresh, full of flavour, and far superior to anything you’d find in a super... See more

Rated 5 out of 5 stars

A great experience - very easy to purchase and have sent. Good quality produce. A small issue with delivery was resolved really quickly

Rated 5 out of 5 stars

Goods were delivered on Christmas Eve. I ordered veg and fruit boxes. The produce was excellent and so much of it too. Wide variety and farm fresh to your doorstep. Also ordered cheese, butter and egg... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Fruit and Vegetable Wholesaler
  4. Greengrocer
  5. Grocery Store

Information provided by various external sources

Watts Farm is a family-run business which covers 10 sites in Kent, Essex and Bedfordshire. Farming over 600 hectares of land, growing 100 different crops. Along with products we grow we also stock over 1000 products from fresh fruits & vegetables, dairy, cheese, grocery, household and alcohol ranges. Traditionally we were a supplier to restaurants and hotels and had to rapidly pivot our supply chain to providing contactless deliveries direct to the public.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(4,303)

57 reviews in the last 12 months

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Rated 1 out of 5 stars

once bitten twice shy

every thing order missing items worse thing sent spanish aspargus in the middle of english season advertsed as english wife just had it for lunch stringy and tasteless phoned them and they refunded money but no good if you want what you ordered let us down big time will never use again can not trust them dave nott

May 10, 2025
Rated 5 out of 5 stars

Great experience

I start shopping on Watts Farms a few months ago now and so far I ve been very happy.
Food is great, customer service impeccable and great delivery service.
Highly recommended.

May 4, 2025
Rated 2 out of 5 stars

Unfortunately my experience was not great...

Unfortunately my experience was not great, I was given mouldy produce, damaged produce and produce that looked like the leftover of the batch. I thought that the produce would be of great quality considering the price, but sadly this wasn't the case. However the customer service was exemplary!

April 26, 2025
Rated 5 out of 5 stars

Highly recommend

Easy to order, a huge selection of different kinds of food, smooth delivery, polite and friendly driver. Will buy again. Thank you

April 2, 2025
Rated 5 out of 5 stars

Extremely high quality produce with…

Extremely high quality produce with better diversity than most UK delivery services. They fulfil orders of anything from rare mushrooms and lotus roots to basic things like cucumbers and onions. Delivery is also always on time and customer services are responsive when anything is missing in an order.

March 24, 2025
Unprompted review
Rated 3 out of 5 stars

It was an interesting delivery

It was an interesting delivery. The delivery driver arrived with two crates (nothing wrong with this). I like the small box for each veg (good idea) but a great shame that nothing has been planned for the poor potatoes. The 2 kgs of them were just shuffled as bulk at the bottom of the crate. Don't get me wrong. I share a world with the minimum of plastic and packages but my small brain of customer thought of a paper bag of some sort. But maybe I have asked for too much.

February 25, 2025

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