Watts Farms Home Deliveries Reviews 

4,303
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the outstanding quality and freshness of the products, often noting the wide variety available and its superiority to supermarket offerings. Many people also highlight the excellent delivery service, mentioning helpful and polite drivers, timely arrivals, and good communication. The overall service is consistently described as professional and reliable. However, some customers also noted issues with their orders, including receiving incorrect items or not getting what they originally requested. A few other people also felt that some produce arrived overripe, mushy, or bruised, occasionally requiring parts to be discarded.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the freshness, flavor, and... See more

Quality

Customers consistently express satisfaction with the quality of produce, often highlighting the freshness and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the efficiency and politeness of... See more

Order

Reviewers mention ambiguous feedback about order, with many expressing satisfaction and intent to reorder... See more

Service

Customers consistently note positive experiences with service, often describing it as professional, reliable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of products amazing Fresh and packed with care like the idea of minimising the plastic use so potatoes and carrots were loose nut nicely placed in box Communication good and delivery... See more

Rated 5 out of 5 stars

I love Watts Farms. Great selection of good quality fruit, veg, salad and herbs at a reasonable price. Many items that you cannot find, even in the best supermarkets. Delivery is good with a 2 hour... See more

Rated 5 out of 5 stars

I really love ordering from Watts farms, easy to buy and check out and the quality of the fruit and veg is 10/10! Much better than the supermarket. Had a slight issue with delivery but they called to... See more

Rated 5 out of 5 stars

My experience with Watts Farms Home Deliveries is : it was Exceptional. They told me the items would be delivered between 1300-1500. They were delivered at 1310. Also the driver was very friendly, tal... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Fruit and Vegetable Wholesaler
  4. Greengrocer
  5. Grocery Store

Information provided by various external sources

Watts Farm is a family-run business which covers 10 sites in Kent, Essex and Bedfordshire. Farming over 600 hectares of land, growing 100 different crops. Along with products we grow we also stock over 1000 products from fresh fruits & vegetables, dairy, cheese, grocery, household and alcohol ranges. Traditionally we were a supplier to restaurants and hotels and had to rapidly pivot our supply chain to providing contactless deliveries direct to the public.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(4,303)

57 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not use the company

Do not use the company! Ive always had a problem with this company and their delivery. Ive always tried to be helpful and be understanding but when you constantly have your orders go wrong and then don't deliver your goods then something is clearly wrong. Im now at the point of reporting this company to trading standards. They can not deliver what they are saying, im constantly having to chase up my orders and ontop of it, customer service is poor! Always an excuse, saying its out of their hand. No.... Its clearly a poorly run company and you want people to support you.... Good luck! You have been warned.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Fresh, rarely seen products

Fresh, rarely seen products that taste great. The mushrooms and tomatoes are especially fantastic – full of flavour and high quality. A real find for anyone looking for unique and delicious produce!

August 6, 2024
Rated 2 out of 5 stars

Consecutive errors

In the first instance, the wrong product was delivered (tomatillos instead of tamarillos - and despite the names sounding the same, the are terribly different). The tamarillos I were expecting were needed for a special occasion and when I notified Watts Farm on the day of the delivery, they promised to kindly see if they could redeliver the correct item on the following day. They advised later that day that they would re-deliver the correct produce before 11am the following morning, however the driver apparently failed to load them and so I was advised on that the morning of the re-delivery, that the product was not going to arrive before we departed on holiday. The refund was processed quickly, however the consecutive errors mean I will probably avoid using the service again.

July 11, 2024
Rated 5 out of 5 stars

Watts Farm Order…

The produce is always good from Watts Farm and the young delivery man was extremely pleasant and waited patiently whilst I moved my order from the crates into bags. I would have no hesitation in recommending Watts Farm.

May 29, 2024
Rated 5 out of 5 stars

Lovely fresh produce fruit and…

Lovely fresh produce fruit and vegetables. Also able to buy in bulk which was what I needed. Stock a lot of unusual items which I was unable to obtain in the larger stores. All really high quality too. Really pleased.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Professional .

On line ordering was smooth... delivery on time and very polite driver..and very helpful.

April 6, 2024

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