EDIT: Increased to 3 stars as the food finally arrived, nearly a month after order and 10 days after I was assured it would arrive soon. The produce is very good but customer service and comms M... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Best ever customer care. I had to cancel an order once and they were very accommodating and super helpful. Then, next order was delivered in a wonderful way. Honestly, cannot fault them in any iss... See more
My order was delivered in time, well packaged and all intact. No issues at all. Slightly over priced for groceries than local markets. However if you are in a remote area it would be great ro find al... See more
Ordered from the faulty app on 23/3 and delivery was supposed to be on 27/3. Regardless of messaging, emails, and phone calls, I got the dpd ‘package received’ email on 5/4 and even that got cancell... See more
Great food and service
Great food and service, delivered early. will definitely order again.
March 21, 2024
Unprompted review
The service is perfect
The service is perfect, fast delivery, great packaging and amazing taste.
I would recommend it to everyone.
Thank you
March 24, 2024
Unprompted review
Fabulous store
Fabulous store, choosing a day to deliver the order was really amazing, for me, as I work and no one at home to pick it up, so it was very convenient to order without worrying. In addition, I like the range of the products they provide from Egypt, wow, I will not crave anything again.
March 23, 2024
Unprompted review
Quick and excellent service
Quick and excellent service, all came on time nicely wrapped.
March 20, 2024
Unprompted review
Great tasting , brilliant shop
Excellent customer service, fast delivery and great tasting authentic Egyptian food. Will order again, better than I expected.lovely to have them in the UK . Thank you
March 27, 2024
Unprompted review
As usual excellent service from shop…
As usual excellent service from shop and Shine I use this company for the last two years, good quality stuff, fast communication and fast service this year. I placed the order on Monday receive it by dpd on Wednesday all package come in good condition and good quality will recommended for anybody like Egyptian product.
March 20, 2024
Unprompted review
Excellent products and customer service.
March 26, 2024
Unprompted review
Very good service
Very good service. All products are as expected. Highly recommend.
March 19, 2024
Unprompted review
Big variety of excellent products
Big variety of excellent products, easy to order, and quick delivery
March 25, 2024
Unprompted review
professionally packed and the quality…
professionally packed and the quality was great 🔥
March 23, 2024
Unprompted review
The best Egyptian products I ever try
The best Egyptian products I ever try, the quality and the packaging are amazing, highly recommended .
March 11, 2024
Unprompted review
Very pleased
Order Came on time was very pleased with it came packaged really well all the items were good quality will definitely be ordering again
March 12, 2024
Unprompted review
Mark out-of-stock items
Thanks for the delivery. The only thing that needs improvement is out-of-stock items that are still listed normally on your site.
March 4, 2024
Excellent
That was my first time ordering from shop and shine. They have so many products that you can choose from . My order was delivered on time. Excellent quality. Each item came individually wrapped and delivered with care.
Thank you.
March 5, 2024
Late couple of days
March 4, 2024
Great customer service
March 4, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.