EDIT: Increased to 3 stars as the food finally arrived, nearly a month after order and 10 days after I was assured it would arrive soon. The produce is very good but customer service and comms M... See more
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See what reviewers are saying
Best ever customer care. I had to cancel an order once and they were very accommodating and super helpful. Then, next order was delivered in a wonderful way. Honestly, cannot fault them in any iss... See more
My order was delivered in time, well packaged and all intact. No issues at all. Slightly over priced for groceries than local markets. However if you are in a remote area it would be great ro find al... See more
Ordered from the faulty app on 23/3 and delivery was supposed to be on 27/3. Regardless of messaging, emails, and phone calls, I got the dpd ‘package received’ email on 5/4 and even that got cancell... See more
Great service
The products are good quality,the…excellent service and promote delivery
The products are good quality,the delivary is fast. The customer services is helpful and friendly. I onsly love it I wish the had more options for poultry, meat, fruit and vegetables . overall excellent service and promote delivery
DO NOT RECOMMEND
Following my recent experience and because I have recommended this place before I am writing my honest opinion, I NO LONGER recommend this place, I have placed an order on the 17th of September, haven’t received it, on the 21st I received a call and been informed that one of the items of my order can not be delivered as the product they received “doesn’t meet the standards”, And the rest of the order shall take 2-3 days to be delivered, and I shall receive a refund for the items that was no longer available, as of today 10/10 I have not received neither the refund nor the rest of the order, I have reached for them everywhere but Got totally ignored, so be Aware when you place an order with this place there is a 50/50 chance you will pay for nothing!
Order wasn't delivered
No idea what's wrong with this shop. I placed my order 2 days ago to be delivered today. No delivery, no message explaining whatsoever. Zero customer service, the email I sent them this morning was ignored, so as my multiple attempts to call with a voicemail left. ZERO response.
I really recommend shop & shine
I really recommend shop & shine, such a great egyptian food and customer service.
When I had a problem with my purchase they responded at the moment and fixed it . Definitely I'll deal with them again.
Excellent service
Excellent service. Delivered on time and got a call to confirm everything was alright. Will be buying from here again.
Highly recommend
Great customer service who tries their best to help.. very fast delivery (took less than 48 hrs from the moment of order till delivery, from Coventry to Glasgow!), perfect packaging and finally they contacted to ensure customer satisfaction.
Fast delivery
Fast delivery, good quality and great customer service support.
I did not receive my order.
I did not receive my order.
Despite calling twice and giving the seller days to show evidence of shipping I have heard nothing.
Delayed order I did not receive it till…
Delayed order I did not receive it till now and no one answers my mail (yomna badary)
Good products qnd excellent service
The food is very bad quality..I ordered…
The food is very bad quality..I ordered a egyptian mango and it was very bad..hard lik potatoes...I emailed you so many times but no reply..don't get any things from this shop 😡😡😡😡😡
Thank You
Thank you guys very much for a great service … We love your shop , your products and the packaging, speedy delivery … Thank You🙏🏼
Good trusted company
Good trusted company. If you have issue or questions just message them on WhatsApp
Thanks for your fast delivery and the mangooooii
Excellent service. I highly recommend
Fast shipment. Excellent packing. The quality of the fruits to a very high standard and the taste is 100 % Egyptian. The mango is sweet and the dates are the best I had this year. I have put in another order today.
awful
awful. not received my order - placed over a month ago on express delivery as well. called support line- not able to get through to anyone.
Excellent products
Excellent products
Super custumer service with excellent communication.
Next day delivery was very nice.
Be careful with this seller
The two boxes of mangoes I ordered and paid for were close to being rotten.
Should have never been distributed in that condition.
Be careful with this seller.
I will not be using them again.
I got a wrong order
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