Shop & Shine Reviews 470

TrustScore 3.5 out of 5

3.7

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Rated 3 out of 5 stars

EDIT: Increased to 3 stars as the food finally arrived, nearly a month after order and 10 days after I was assured it would arrive soon. The produce is very good but customer service and comms M... See more

Rated 5 out of 5 stars

Best ever customer care. I had to cancel an order once and they were very accommodating and super helpful. Then, next order was delivered in a wonderful way. Honestly, cannot fault them in any iss... See more

Rated 5 out of 5 stars

My order was delivered in time, well packaged and all intact. No issues at all. Slightly over priced for groceries than local markets. However if you are in a remote area it would be great ro find al... See more

Rated 2 out of 5 stars

Ordered from the faulty app on 23/3 and delivery was supposed to be on 27/3. Regardless of messaging, emails, and phone calls, I got the dpd ‘package received’ email on 5/4 and even that got cancell... See more

3.7

Average

TrustScore 3.5 out of 5

470 reviews

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Rated 1 out of 5 stars

DO NOT RECOMMEND

Following my recent experience and because I have recommended this place before I am writing my honest opinion, I NO LONGER recommend this place, I have placed an order on the 17th of September, haven’t received it, on the 21st I received a call and been informed that one of the items of my order can not be delivered as the product they received “doesn’t meet the standards”, And the rest of the order shall take 2-3 days to be delivered, and I shall receive a refund for the items that was no longer available, as of today 10/10 I have not received neither the refund nor the rest of the order, I have reached for them everywhere but Got totally ignored, so be Aware when you place an order with this place there is a 50/50 chance you will pay for nothing!

September 17, 2023
Unprompted review
Rated 1 out of 5 stars

Order wasn't delivered

No idea what's wrong with this shop. I placed my order 2 days ago to be delivered today. No delivery, no message explaining whatsoever. Zero customer service, the email I sent them this morning was ignored, so as my multiple attempts to call with a voicemail left. ZERO response.

October 4, 2023
Rated 5 out of 5 stars

I really recommend shop & shine

I really recommend shop & shine, such a great egyptian food and customer service.
When I had a problem with my purchase they responded at the moment and fixed it . Definitely I'll deal with them again.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Delivered on time and got a call to confirm everything was alright. Will be buying from here again.

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great customer service who tries their best to help.. very fast delivery (took less than 48 hrs from the moment of order till delivery, from Coventry to Glasgow!), perfect packaging and finally they contacted to ensure customer satisfaction.

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Thank You

Thank you guys very much for a great service … We love your shop , your products and the packaging, speedy delivery … Thank You🙏🏼

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service. I highly recommend

Fast shipment. Excellent packing. The quality of the fruits to a very high standard and the taste is 100 % Egyptian. The mango is sweet and the dates are the best I had this year. I have put in another order today.

September 10, 2023
Rated 1 out of 5 stars

awful

awful. not received my order - placed over a month ago on express delivery as well. called support line- not able to get through to anyone.

August 7, 2023
Rated 1 out of 5 stars

Be careful with this seller

The two boxes of mangoes I ordered and paid for were close to being rotten.
Should have never been distributed in that condition.
Be careful with this seller.
I will not be using them again.

August 20, 2023

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