Shoptiques Reviews 189

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping and timely delivery of their orders, often noting that products arrived earlier than expected. Many people appreciate the careful and secure packaging, ensuring items arrive in perfect condition and as described. Reviewers are consistently satisfied with the quality of the products and the excellent prices, often finding items significantly cheaper than retail. The overall buying process is described as easy and efficient, with many customers expressing their intent to order again. However, some customers experienced issues with mystery boxes, where contents were damaged or not as expected, leading to disappointment regarding quality. A few others also felt that their order status was not updated correctly, making it difficult to track returns.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the items being... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speedy and quick... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the transaction and the... See more

Quality

Customers had positive experiences with quality, often noting that items were exactly as described and in... See more

Price

Clients share positive opinions on price, with many reviewers finding items at good prices, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast shipping, nice packaging that included a personal written note from the boutique. I was excited to see it came from a small business in Lafayette, where I grew up as a child. I will definitely ma... See more

Rated 5 out of 5 stars

I received my order with fast delivery and am completely satisfied with the product. My only concern was the 14 days return policy due to the fact that the Birkenstocks that I ordered are a Christma... See more

Rated 5 out of 5 stars

Bought new OnCloud sneakers. About $40 cheaper than retail. The item was exactly as described, perfect condition, and speedy delivery. I couldn’t be more delighted!

Rated 5 out of 5 stars

Very pleased with entire transaction. The personal note handwritten was so unexpected and a wonderful touch! This little sheep is the “back up” to the one she received as an infant. Sheepy goes every... See more


Company details

  1. Online Marketplace
  2. Baby Clothing Store
  3. Children's Clothing Store
  4. Women's Clothing Store

Written by the company

Shoptiques is a marketplace connecting independent boutique retailers with shoppers who want something they can't find at the mall. Every product is stocked by an independently-owned boutique, hand-picked by the owners themselves. Discover merchandise by category, by neighborhood, or by individual store. One-of-a-kind apparel, jewelry, accessories, home goods, and gifts from thousands of small businesses across the country, all in one place


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can’t say enough about shoptiques

I can’t say enough about shoptiques. I have a new granddaughter and I love the baby clothes! So exciting to find unique clothing from all over the world. Shipping is fast and I now am buying gifts for all my friends grandchildren. Loveit

August 9, 2019
Unprompted review
Shoptiques logo

Reply from Shoptiques

So happy you enjoy ShopKids! We love sourcing the best children's clothing as much as you love shopping it. :)

Rated 5 out of 5 stars

I always struggle to find the right…

I always struggle to find the right bags to go with my outfits. Shoptiques helped me to find 2 bags from my now go to store Let’s Bag It and a great dress from dream on and la for la for. So happy with my experience. I can’t wait to share this gem of a website with my friends! Keep finding great stores shoptiques ! I love supporting small stores !

August 9, 2019
Unprompted review
Shoptiques logo

Reply from Shoptiques

Consider us your dream closet! We're glad you were able to find so many items on our site. Come back soon!

Rated 5 out of 5 stars

I love shoptiques

I love shoptiques! Recently I needed help finding an outfit for my sons party. Great customer service staff with a great fashion sense . I love this sight and can’t wait to shop again !

August 9, 2019
Unprompted review
Shoptiques logo

Reply from Shoptiques

Thank you for your feedback--our customer service team prides itself on its styling skills and help. Come back soon!

Rated 5 out of 5 stars

I am so happy with my POS and…

I am so happy with my POS and Shoptiques, I feel the need to share it with other Boutiques. My store is Lets Bag It in Merrick NY. I LOVE my new POS system. It has made a world of difference for my boutique and my sales staff. The analytics are fabulous and they just did an upgrade were I can see my sales real time on my phone if im not there. I love their staff..... Lindsey, Elliot, Julien, Dan. Ally, and Marc are always there to help. If your a boutiques and thinking of changing over DONT WALK RUN...............

August 8, 2019
Unprompted review
Shoptiques logo

Reply from Shoptiques

We love being your strategic partner and looking forward to even more growth together!

Rated 5 out of 5 stars

Customer service was great

Customer service was great, but I'm still waiting on the follow up. I ordered a leopard blazer for my birthday and was sent the wrong size. Well the blazer is no longer on the website and I'm really hoping they can find me what I ordered. :(

August 5, 2019
Unprompted review
Shoptiques logo

Reply from Shoptiques

Glad you had a positive customer service experience!

Rated 1 out of 5 stars

SHIPPING SUCKS!

Their shipping is awful do not expect your item to arrive in a timely manner. One week and still have not received my order.

July 31, 2019
Unprompted review
Shoptiques logo

Reply from Shoptiques

We're so sorry for the inconvenience with your order and the shipping delay—we know how frustrating that can be. Would you be so kind as to send your order number to support@shoptiques.com or call us at (646) 368-9685 so we can resolve the situation? All of our products ship directly from the boutique to you, so our Customer Support team would love to look into what caused your order to arrive later than expected.

Again, we're so sorry that your experience was less than perfect and we would love to make it right!
Thank you,
The Shoptiques Team

Rated 5 out of 5 stars

Shoptiques is the BEST solution for Boutiques. Period.

Shoptiques provides excellent value to boutiques who wish to expand their reach to the web without breaking the bank. For a fixed percentage they handle everything from running e-commerce to providing chat and phone support for my customers. That fixed percentage also covers shipping costs, duties/customs, credit card fees, and all of the other expenses which add up and detract from our bottom line. They even ensure compliance with the new US tax regulations for e-commerce! Their support is top notch and they always make me feel like I am doing them the favor of allowing them to service our account. We signed up in January 2017 as one of their first Plus/Inclusive size luxury fashion brands, and we have seen them grow into a real powerhouse of innovation and service.

Recently they added a Point of Sale terminal with reporting as well as a mobile application to further enhance our ability to find and service customers. I highly recommend Shoptiques!

July 29, 2019
Unprompted review
Shoptiques logo

Reply from Shoptiques

So happy to partner with you--and exciting to grow even more together!

Rated 4 out of 5 stars

Great partners for small businesses

It is rewarding working with a team that values my business and shares an enthusiasm for supporting small businesses and the customers who shop them.

July 24, 2019
Unprompted review
Shoptiques logo

Reply from Shoptiques

We agree--love partnering with you and helping to grow your business!

Rated 5 out of 5 stars

Wonderful experience with this company

Wonderful experience with this company. I was having trouble with an online order and Allison got back to me right away and solved my problem.

July 24, 2019
Unprompted review
Shoptiques logo

Reply from Shoptiques

I'm glad your issue was resolved. Come back soon!

Rated 4 out of 5 stars

A easy to use & navigate POS system…

A easy to use & navigate POS system that is tailored toward your needs

July 19, 2019
Unprompted review
Shoptiques logo

Reply from Shoptiques

Glad you're happy with our system--we designed it with boutiques in mind!

Rated 1 out of 5 stars

Did not receive my order or a refund

They posted a response to make it seem like they wanted to help, and repair their reputation. But once I contacted them, they continued ignoring me and they have kept my money which is over $1000.
Do not trust these terrible people, shop from a reputable site.

July 17, 2019
Unprompted review
Rated 5 out of 5 stars

Elliot

Elliot, and the entire Shoptiques Team are unfailingly responsive, and always helpful:-).

July 15, 2019
Unprompted review
Shoptiques logo

Reply from Shoptiques

Thank you so much for your feedback. We're always here for you!

Rated 5 out of 5 stars

Excellent choice of items

Excellent choice of items, customer service and overall experience

July 11, 2019
Unprompted review
Shoptiques logo

Reply from Shoptiques

Thank you for the feedback! Consider us your go-to shopping site--we're always here for you.

Rated 5 out of 5 stars

I found Shoptiques through a friend and…

I found Shoptiques through a friend and it is awesome! You can't find unique products like this anywhere else... I love shopping at boutiques when I travel but this makes it instantaneous for all the stores right on my phone at my fingertips! I got the products quickly and have never had any issues.

July 11, 2019
Unprompted review
Shoptiques logo

Reply from Shoptiques

Sounds like we made the site just for you! So glad you've had a positive experience. Come back soon!

Rated 5 out of 5 stars

I love working with Shoptiques we have…

I love working with Shoptiques we have been selling on Shoptiques for over 5 years. There is no easier place to sell online, they do all the marketing and pay for the discounts that they offer customers and for the shipping label/return shipping label so you can easily know how much you'll make on each item with no hidden costs.

July 10, 2019
Unprompted review
Shoptiques logo

Reply from Shoptiques

So glad you're happy with Shoptiques. Looking forward to growing together!

Rated 5 out of 5 stars

Shoptiques is the best!

Shoptiques is the best! I have bought several things from this site from boutiques around the world, and the entire experience went as smooth as can be. I would definitely recommend if you're looking for unique, awesome products.

July 10, 2019
Unprompted review
Shoptiques logo

Reply from Shoptiques

Thank you for the feedback! Consider us your go-to shopping site--we're always here for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look