Urban Society Reviews 87

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

After 2 months waiting, I finally get my parcel while I almost give up. However, one of my orders isn't included. I feel I got scammed, they keep saying they have stock in Australia or America. Ho... See more

Rated 1 out of 5 stars

Not even worth the cheap price of admission. we ordered a couple of garments for weeks before Christmas and today January 12th we finally received the materials. place multiple inquiries into the com... See more

Rated 2 out of 5 stars

I ordered some trainers from them and after they took payment, decided to tell me that they were sold out and would I like them in another colour to which I said no. I messaged them through Facebook w... See more

Rated 1 out of 5 stars

This company is a sham. Products arrive from China, shoved into unbranded plastic mailers. The quality is not good and its clear that sizing is an issue for just about everyone who orders from them wh... See more

Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Streetwear Store
  4. Women's Clothing Store

Information provided by various external sources

Urban Society is the fashion shop for the urban millenial. We have a wide selection of hoodies, t-shirts, sweatshirts, jeans, joggers, shoes & more.


Contact info

1.2

Bad

TrustScore 1 out of 5

87 reviews

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Rated 1 out of 5 stars

I've had a terrible experience with…

I've had a terrible experience with this website.
They do not offer the possibility to exchange or return your item, they say this is disclosed in their FAQ page, but it is utterly broken and doesn't display any information at all.

if you are a EU citizen you can use your online consumer rights to get them to refund your item

A very poor user experience overall, very sad because their designs are cool.

January 17, 2019
Unprompted review
Rated 1 out of 5 stars

Unreasonable Return/Refund Policy

I highly recommend looking at their return and refund policy before purchasing anything from them. If you end up unhappy with the size of the pants you ordered, they won't let you exchange or return them for a refund. You are also not allowed to get refunds on any item you purchased that was on sale. This company obviously does not care about their customers.

January 17, 2019
Unprompted review
Rated 1 out of 5 stars

shopurbansociety sucks!

It took over a month and a half to get the two jackets that I ordered and when they arrived both were the wrong size! When I contacted them, they said they would not refund me or send me the correct sizes without charging me more... what the hell?

January 13, 2019
Unprompted review
Rated 1 out of 5 stars

Scam

Its a scam. Most if not all of the clothes listed can be found at at sites like aliexpress.com for a fraction of the price

December 29, 2018
Unprompted review
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