Shosha NZ Reviews 

Last time I will ever purchase from Shosha again. My husband and I have spent well over $100 every fortnight for the past 6 months on products from their Henderson store and decided to purchase online for the first time as we were on holiday. We chose Saturday delivery and paid the extra fees for this service only to find out from Courier Post that it was sent as a normal overnight package which means we will only receive it on Monday. Service is horrible!

Very good customer service, lovely people, couldnt be a better place to buy your vape necessity.

Great place to grab the vape and shisha flavours,accessories and other smoking accessories!

Love the store! Huge range..always have what I need and the staff are really friendly :)

Went into shosha Hamilton today to buy a smok rpm 40 on laybuy. I first looked up on there website if they accept laybuy and they do. I got in the store and they said they don't do laybuy in store. I live about 40 mins from this shop so this was a very big inconvenience to me I drove 40 mins for literally nothing...

Every morning I go to Shoosa Newmarket before work the guy is never there at 9am I should think that the apparent manager should be there on time! Very annoying seeing as I walk all the way here and have sat for up to half an hour waiting! The girls there are fantastic and give wonderful service always open on time! I think that Shoosa needs to realvauate its Management.

Good deals on latest products. Good experience with Shosha and got my new Vape. So Happy that now am smokfree since 2018. Thanks Shosha 👍🏼👍🏼

Big selection of Vape and accessories. Never seen that range in any other store. Special pricing on products that we can’t find anywhere in NZ.

Sosha replaced my faulty vape after telling me to come back next week for five weeks on the fifth week I stood in store and demanded a solution an hour after closing they offered me a refund but wanted to take cost of coil! I declined. Stood my ground and they gave me a new vape. Sosha Napier knows nothing about customer service. My new vape is also faulty so here I go again. Wish me luck.

No doubt in that Shosha NZ have massive range of products and improving day by day service and products are awesome . I go through many websites but can’t find all latest products except them. 💨 💨

Shosha Lower Hutt is the worst sosha shop I’ve ever been to bunch of rip of penises.......they are so rude and the Indian manager tries to control the woman customers but as soon as you take a male in with you he backs down the worst experience I’ve ever had at a Sosha store....they never answer there phones either

i purchased a vapor online 1 week ago took it into shoshe lower hutt store as it was leaking and spitting out juice it even burnt my lip they said your using the wrong liquid lol told me it needs thick liquid this was never stated on their website they are rude told me its not leaking when I have 3 witness who saw it do this on several occasions I asked to swap it or get a refund they said no pick it up I have just wasted 40 dollars on nothing its a week old and it should be stated clearly on their website if certain liquid is to be used I will never shop there again and im not picking it up its rubbish im off to consumer any other shops do an exchange never go there the manager is even a rude
person very unhappy

Ordering online is a total gamble. They sent me random wrap flavours instead of the ones I ordered (what the hell is "red alert" anyway?) And the vape glass I received was not what I ordered. It was a cheaper replacement for a completely different tank. Their physical stores can be hit and miss but their online store is just a sick joke

Edit: I just checked the coils I can't use (because no glass) and I just noticed they are single barrel... not the quad barrel advertised in the description. They are pretty much flogging off low tier goods while advertising a higher end product.

Dont waste you money in these stores.
They also dont comply with the consumer guarantees act. When they offer you a refund they will only give you store credit.
I believe this is illegal.
Go to a better store like VAPO or NZ VAPOR
at least they look after there customers

Great prices and a great variety of products! I live in the Hawkes-Bay region so i mainly shop between the Napier and Taradale stores, which always have great customer service, the two girls that work in the stores are always so helpful to my partner and i and are always honest about products. Very happy with the two kits we were sold and after my partners vape stopped charging, they immediately replaced it and helped us out. Will definitely stay a loyal customer with shosha!

Terribly disappointed. Contacted the sales team over the phone and enquired on what colours were available regarding a vape kit I was interested. The person said it’s randomly allocated but to drop an email to the sales team. I placed the order and sent two emails requesting black. One via the website and another email as per given. Guess what? I received my least favourite colour which I specified to NOT send. Very annoying given the vape kit cost me $120.

Shocking service from the Upper Hutt Store.
Purchased a complete system, over the following weeks , it failed to charge . I returned it and they did their very best to avoid a solution. I located a date and was well within the 3 month timeframe, but they still wanted a receipt. I finally got another system. With ZERO paperwork. I visited today as this has also stopped and they remembered me, they asked for a receipt. I explained l was never given one. They then said it was out of warranty. As the warranty of the 1st system covered the warranty of the second one. I explained that was not legal and they said we don’t know NZ Law we have no warranty for the items only the manufacturers have them. Disgusting service from this store not to mention totally on the wrong side of the law. I see they have stopped responding as of January, as the complaints about their stores seem to be the same thing, “stopped charging” and they just refuse to do anything.

I purchased the Palm Fit in an attempt to give up smoking cigarettes.
Walked into the store knowing nothing about vaping and wanted something suitable to replace cigarettes.
The device itself I have little problem with. However the knowledge and expertise of the staff leaves much to be desired.
There was absolutely no questions asked about how much I smoked or the strength of my cigs or how long I’d been smoking for, left to my own judgement I chose the palm fit, probably not the best best choice as I practically choked on the 30mg, way to strong. So purchased the 0 mg (no nicotine there)
I am persevering in the hope that I will eventually quit.
But Shosha if your aim is not to just fleece people of money but actually help them to give up smoking then please educate your staff.

Was sold a bottle that had leaked, now something I'm inhaling into my lungs I need to protect myself, I took the bottle back , I had removed the plastic, which is when I noticed the leak, I was told it wasn't leaking and colour in label change was just the printing , the juice had leaked down the back of the label, was told as I had removed plastic they could do nothing about it, I got angry and demanded a non leaking bottle, I tried to get the woman to look in display case as the whole row had wet rings where all bottles had leaked, she got scared as I was shouting quite loud, I apologized and told her I felt like I wasn't being heared, my intention was not to scare a woman, but if I didn't stand up for myself I would have gone home with a compromised bottle , she called her boss he was willing to change the bottle I had to remove the plastic in front of her , the bottle was good, I was told not to go into their shop in future , no skin off my nose, they seem to be all about the money, I guarantee if I had taken the bottle back with the plastic on it would have been my fault, I'd rather give my custom to someone else, tread carefully. They claim to be the biggest and best from other reviews read they seem to be one of the worst companies in new Zealand.

I just bought an z biip from shosha. The vape works fine for now however the free e-liquid coming with the vape is so old and it is about to be expired (Sep 2019).