bought an item through B&Q marketplace. Product Faulty. very poor communication. 1 week on and still waiting for a satisfactory response
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See what reviewers are saying
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Company details
Information provided by various external sources
Delivering fantastic bathroom products with technical know how. We have been based on the Cornwall and Devon border for 10 year importing 1000's of shower products and selling direct to the general public cutting out middle men and giving you the best prices available.
Contact info
Unit 6 Wolf Valley Business Park, PL16 0JJ, Broadwoodwidger
- 01566 780480
- info@showerenclosuresdirect.co.uk
- showerenclosuresdirect.co.uk
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Shower Encosure
brilliant, great shower enclosure easy to put together,fast delivery highly recomended
Shower screen
Great product and great delivery!
Really pleased with my purchase! 👍🏻
Terrible service
My order was delivered to the wrong address, left on a driveway when I was assured it needed signing for after a number of telephone calls to check delivery status! I had to arrange to collect my order from somebody's house and still was charged delivery, when I called to say I was still waiting I was told it was delivered and had to go and find where my screen had gone, when I advised that it had gone to the wrong address I was told at least we know where it is! I have requested a refund but am still waiting. Not impressed with the service.

Reply from Shower Enclosures Direct
Look great!
We ordered two of these for some holiday apartments and they were easy to fit and look great!
Good Value
Great shower enclosure which was a good price and easy to fit. Quick delivery too despite us living in the very north of Scotland.
Arrived on time in perfect condition,meets expectations.
The screen was fitted by builders so I cannot comment on how easy it was to fit but they didn't complain so it must have been fine. It looks great-we like the curved edge because it matches our curved ceiling. Very clear glass and easy to keep clean. Makes a good seal with the bath edge so it keeps the water in. Swivels smoothly and we leave it across the bath most of the time to dry the bottom seal to avoid mould etc building up there. Had it for 2mo now.
speedy delivery of a quality product
Very happy with this service and have no hesitation in recommending this company
All good.
A good shower screen at a good price. It was well packaged and arrived quickly in perfect condition. No problems fitting it, it looks good in place.
Another satisfied customer...
Brilliant - as advertised and delivered as promised.
Brilliant service and product
Fast delivery, shower screen arrived slightly broken and the sales team dealt with the problem quickly and efficiently within hours of emailing them! Would highly recommend and definitely deal with them again! Very happy.
Highly recommended
Excellent customer service when one part needed returning. The product we ordered was of high quality construction.
Fantastic service prompt delivery and great substantial quality shower tray
Really great product of quality build.
Far better than the Bathstore product originally purchased
Excellent products and great service
Simple - excellent products and great service!
Off set shower enclosure
Speedy delivery, easy to install and looks really good
Shower purchases
Fantastic price, the plumbers were really pleased with the quality, as they had asked us to buy the showers from a plumbers merchants, which was 4 times the price of Shower Enclosures Direct. Local Cornish company too, so even better. Really helpful when arranging delivery.
I am so happy
I originally placed an order but for some reason the order did not go through, anyway I made contact with Katie at Bluebeardirect and she was able to go to great lengths to sort out the problem and managed to give me the exact Shower Screen I wanted.
The shower screen arrived much quicker that anticipated and it was well packed. I was sent an email by Katie informing me of every stage and phone calls too.
I am really pleased and happy with my shower screen it was purchased to fit into our new on suite bathroom in our new loft bedroom. I could not be happier with the service that I received and the screen was well worth the money. All the parts were enclosed and nothing lacking. It was fitted yesterday and it looks great.
I would definitely recommend this company and their customer service, is second to none well done Katie she is a real asset to her company.
I wish more people would take customer service to another level just like Katie who is obviously very passionate about her job and how she does it.
Rotten aftersales
I had the misfortune to buy an enclosure fromshower enclosure. I only wanted the enclosure as I had the base. The base was 1200 x 800 rectangle dueto a miss understandingbetween myself and shower enclosure and at the time a poor web site I bought a quadrant enclosure unknown to myself. On opening the package this was discovered on enquiry to shower encosure I was told I can have a refund if I return the enclosure as the haulage cost as much as the enclosure what is the point.
My greivance is I informed the sales lady what I wanted there was no mistake in that but I still ended up with the wrong item and shower enclosure total lack of customer care has left a rotten taste with this company

Reply from Shower Enclosures Direct
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