Shropshire Home Improvements Limited  Reviews 

338
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the installation teams for being exceptionally polite, highly efficient, and consistently leaving properties completely spotless and tidy after finishing the work. Many people are also extremely pleased with the superior quality of the products and overall workmanship, noting that the new windows and doors look fantastic while providing reliable home security. However, some reviewers noted occasional drawbacks during their home improvement projects, mentioning specific instances of overly pushy sales tactics, initial measurement errors made by surveyors, and areas where communication could be enhanced.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional, polite, and hardworking demeanor.... See more

Service

Customers had positive experiences with service, noting exceptional workmanship and attention to detail from... See more

Quality

Reviewers express great satisfaction with the exceptional quality of workmanship and products. Consumers... See more

Product

Customers consistently note positive experiences with product, highlighting the superb quality and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience from start to finish was excellent. The sales Rep was polite and curtious, the office provided information about the process and it was carried out to the letter. The fitting tea... See more

Rated 5 out of 5 stars

The company is very reliable and professional. We had the fascias and guttering installed. The installer, Darren was very polite and did an excelent job. Considering the weather, which was bitterly c... See more

Rated 5 out of 5 stars

Ryan and his dad. Excelent fitters nothing was to much trouble for them. Treated our home like their own not a speck of dirt when they had finished. However sales and two surveyers got measurements w... See more

Rated 5 out of 5 stars

When we had problems with our installation (sunroom), Dan and Kelly were sent to sort issues. We found them to be professional, efficient, conscientious and tidy workers. Mark, who had visited us orig... See more


Company details

  1. Double Glazing Installer

Written by the company

At Shropshire Home Improvements LTD, we have over 15 years experience in the home improvements industry. We strongly believe everyone deserves to come home to quality, so treat your home to a quality installation with Shropshire Home Improvements.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

338 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(338)

62 reviews in the last 12 months

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Rated 4 out of 5 stars

Front door

We ordered a new front door. Bit of a mix up over fitting dates - communication from head office is not brilliant. Installers were polite and considerate. Had a slight issue with door not aligned correctly but fitters were back out the next day to remedy this. Despite the hiccups, would use this Company again.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Shropshire Home Improvements replaced 5…

Shropshire Home Improvements replaced 5 windows for me. Jason,Wayne &Jeff were polite & very efficient. Got the job done quickly & professionally. Very pleased with the result & would recommend the company to family & friends.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Finishing touches

To see a father and son work so well together and so happy.Ian and Ryan Nikidd.They worked quickly and effectively always cleaned up after each day.They were both very well mannered and respectful of me and my property.The finishing touches were excellent. The choice of window is very good.I choose bottom opening for my kitchen over my sink and half way up my stairs . I've recieved a phone call two months after installation just to see if everything is okay. That to me is a good company. Thank you for all your hard work from rep(Mark),surveyors and office staff.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Windows and Porch.

Ordered 6 windows and a Porch from Alan the salesman. A week later the Surveyor came to measure up and indicated that lintels are required for 4 windows. Several months later the builders arrived cut out brickwork installed lintels and made good cleaned and tided after themselves. A week later the window fitters came Father and Son Team Ian and Ryan who immediately started work on installing windows laying down dust sheets and cleaning and tidying up after themselves. The second day the Porch was constructed a really professional job well done. Many thanks to all concerned at Shropshire Homes Improvements Limited.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

We had an insulated internal roof…

We had an insulated internal roof installed in our conservatory. Ian and Ryan were so professional and polite and they did a fantastic job. They even did a great job of cleaning up afterwards. 100% recommended Shropshire Home Improvements Limited to anyone who would like improvements made to their home.

December 19, 2024
Unprompted review
Rated 1 out of 5 stars

Dont believe a word they say

When agreeing for Shropshire Homes to complete the job which we had placed on check a trader and they quickly responded,
we explained a quick installation would be required due to the bathroom window not closing and it being winter
We went ahead with this and agreed for them to complete (5th November 24)
When no intallation given I filled out contact form -NO REPLY
I also eventually managed to get hold them via phone and was advised that the lintel ordered would be in that day and then an installalion date would be arranged.
Still no reply so again I phoned and spoke to a gentleman from intallations 29th November 24 who asked if the 18th December be ok and this was agreed
Im carer for my mother who has dementia and arranged
care for her so I could be home .
I waited but no sign of installers so rang to be met with the answer machine stating they had closed for christmas .
Throughout my dealings i have feel they have misled me , given lip service ,difficult to contact and obviously lied . My advice to potential customers dont believe a word once you sign the paperwork and [paid the deposit it all changes how they treat you

December 18, 2024
Unprompted review
Rated 4 out of 5 stars

Good Quality windows

Alan was lovely salesman. Not pushy at all, we went ahead and ordered windows x9. Fitters (Ryan and Ian) did a great job fitting. Left minimal mess, hardly any damage. Each day cleaned up after themselves. Lovely guys. Quality of windows look and feel great. Made improvement to our temperature in house.
Reason for dropping a star is down to after service not great.
I noticed a damaged beading strip with fitter said he'd order and sort for us within a week.
Ive had to make several calls to office now and despite agreeing a repair date, its still not fixed. 17 days waiting to fix broken bead. I'm sorry but not good after care.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

New windows and patio door

We have now used Shropshire Home Improvements Ltd to install two replacement window units in our lounge and a replacement patio door unit in our dining room. The installation was completed to a very high standard and we are very pleased with the results. When the original team (Josh and Andy) came to fit the patio door, they noticed a fault which had slipped through the quality control process at the factory where the units are built.
As they were unhappy with this, any without any quibble on our part, they arranged for a replacement unit to be ordered. Jason, Wayne & Jed came back a couple of weeks later and fitted a brand new unit. We have been very happy with the workmanship and attention to detail of both teams. We have already agreed a quote for the company to replace all our first-floor windows in Spring 2025.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Yes the windows are not the cheapest out there but its definitely a case of getting what you pay for.

The sales team were not pushy and sort to work within our budget.

I initially had all windows and a front door replaced but was so happy with the quality of the finish and the practical benefits that I ordered a french door for the rear.

The fitters Ian and Ryan were top lads, very clean in their work and extremely professional. the one room was extremely small and cramped but somehow they managed to fit the window.

A couple of my initial windows were not quite to size, they could have filled around the gaps and left it as was evidenced by my previous patio door. They were honest to the core and clearly took pride in their work as they evidently wouldn't accept anything less than perfect. The new sizes were ordered and were fitted along with my newly ordered patio door within two weeks.

In the future I may seek further work on the house and I wont hesitate to recommend this company.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

I recently had my garage roof replaced…

I recently had my garage roof replaced by Daz from Shropshire Home Improvements it was completed in two days which was brilliant considering how cold it was he worked very hard was friendly and professional I would definitely recommend this company and will use them for any future jobs that I require

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

New Roof

what impressed me they took time to cover driveway and protect outside from damage and the team where friendly and did and excellent job and had had so many comments from neighbours .

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

A company to be tusted

New front door fitted by Wayne Jason & Jeff 3 very
good workers and very polite . They left the area immaculate. I am very impressed with this company.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

New back door

We had a new backdoor fitted in November and we’re very pleased with it. Daz (the fitter) and his colleague were polite, efficient and clearly talked through all of the paperwork and the operation of the door. We’re pleased with the product.

November 14, 2024
Unprompted review

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