Shropshire Home Improvements Limited  Reviews 

338
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the installation teams for being exceptionally polite, highly efficient, and consistently leaving properties completely spotless and tidy after finishing the work. Many people are also extremely pleased with the superior quality of the products and overall workmanship, noting that the new windows and doors look fantastic while providing reliable home security. However, some reviewers noted occasional drawbacks during their home improvement projects, mentioning specific instances of overly pushy sales tactics, initial measurement errors made by surveyors, and areas where communication could be enhanced.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional, polite, and hardworking demeanor.... See more

Service

Customers had positive experiences with service, noting exceptional workmanship and attention to detail from... See more

Quality

Reviewers express great satisfaction with the exceptional quality of workmanship and products. Consumers... See more

Product

Customers consistently note positive experiences with product, highlighting the superb quality and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience from start to finish was excellent. The sales Rep was polite and curtious, the office provided information about the process and it was carried out to the letter. The fitting tea... See more

Rated 5 out of 5 stars

The company is very reliable and professional. We had the fascias and guttering installed. The installer, Darren was very polite and did an excelent job. Considering the weather, which was bitterly c... See more

Rated 5 out of 5 stars

Ryan and his dad. Excelent fitters nothing was to much trouble for them. Treated our home like their own not a speck of dirt when they had finished. However sales and two surveyers got measurements w... See more

Rated 5 out of 5 stars

When we had problems with our installation (sunroom), Dan and Kelly were sent to sort issues. We found them to be professional, efficient, conscientious and tidy workers. Mark, who had visited us orig... See more


Company details

  1. Double Glazing Installer

Written by the company

At Shropshire Home Improvements LTD, we have over 15 years experience in the home improvements industry. We strongly believe everyone deserves to come home to quality, so treat your home to a quality installation with Shropshire Home Improvements.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

338 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(338)

62 reviews in the last 12 months

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Rated 1 out of 5 stars

Warning to future customers

The quality of the product is good too bad the service is lacking, had almost 20k worth of windows and doors installed and tried to call in for after sales support only to be filled with empty promises and endless phone calls. For anyone that would want to use this company, they are friendly on the phone but if they ever tell you that they’ll call you back (which is most of the time), 9/10 you won’t get a call back. So much time wasted.

Another thing for anyone that wishes to use this company, if you leave an honest review you will also receive harassment from the director for voicing your opinion and defensively told that any problems you’ve had are now your fault entirely. Great service and attention to care, clearly.

April 5, 2024
Unprompted review
Shropshire Home Improvements Limited  logo

Reply from Shropshire Home Improvements Limited

This has already been addressed on another thread, before posting this review you’ve been given a date for our service engineer to attend your property so I don’t understand why you’re now posting reviews on every page. You never got harassed from any director either, we called you once to book you in for Tuesday and simply asked why you felt the need to leave a review after giving us 2 minutes to call you back. Like I said on the other thread, we won’t be making anymore comments on this as we aren’t arguing and we are sorting the issue.

Rated 5 out of 5 stars

Professional and polite

We recently had our conservatory roof replaced and are extremely happy with the result. Fitters Dan and Tony were very professional and polite and kept us updated along the way. The workmanship was excellent, even the cleaning up after.
We would recommend Shropshire Home Improvements they did an amazing job.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

French Window Instalation

This is the second time we have used this company. Very professional instalation of a set of french windows, the installers, were very good and tidy. Would recommend this company.

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Love our new door

Love our new door! Daz and Josh ( who also fitted our front door) were fantastic. There were some issues with the existing frame however they didn’t give up. Great job.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Conservatory…

Very pleased with this company did excellent job building new conservatory.
Whole team were very helpful, friendly and efficient
Site was left clean and tidy
Highly recommend

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

French doors

Excellent job of replacing french doors. They look great and we are so pleased. Darren and Josh were totally professional and did a great job despite some tricky problems with the existing structure.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Quality service and installation

We recently had a triple glazed door and toilet window fitted. From survey through to fitting, the whole team were so helpful and very efficient. The fitters were father and son who did an excellent job and left no mess. Very friendly and helpful, look forward to having more window and doors done with the company 😃

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

The company communicated well…

The company communicated well throughout the whole process and Daz and Josh got on with the work quietly and efficiently, letting me know what they were doing when necessary.

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Front door

There was an initial problem with the ordering of the door but I was impressed with how the company managed this.
Very pleased with the end product

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent job … thankyou

Really pleased with the 2 new windows we’ve had installed. A big thanks to Ian and Ryan who did an excellent job installing them. They were efficient, informative, professional and polite and left the place clean and tidy. The windows look great and our rooms are now noticeably warmer

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

New gutters, soffits and Facias

Some initial issues with getting the date for the work to be done, but this was quickly resolved. The work undertaken (new facia’s, soffits and guttering) has been of high quality with additional and unplanned “touch-ups” done foc where the fitting team identified an issue while doing the work. The fitting team (Josh and Daz), were a pleasure to deal with, extremely helpful, friendly and informative (although the quality of a couple of dad jokes could improve 🤣). Excellent quality and easy to deal with. Many thanks

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, gutters and fascias look great, fitters Daz and Josh friendly and tidy

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and efficient

Excellent and efficient work carried out. Transforming a virtually unusable space in to a comfortable extra room. The pvc and “space blanket insulation” has made our conservatory as warm as the rest of the ground floor. Affordable too. Can’t fault this company in any way.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

These men are absolutely amazing

These men are absolutely amazing! they have gone above and beyond. Taking the time out of their day (whilst completing another job) to help out my family. Such great morals and i couldn’t recommend anyone else for the job.
Thank you so so much for all you do, and your attitude towards others whilst busy yourself. I can’t thank you enough

January 24, 2024
Unprompted review

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