Shurgard Self Storage - City Airport Reviews 

129
TrustScore 4.5 out of 5

4.6

5 Oriental Road, E16 2BZ London, GB


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Rated 5 out of 5 stars

Keely was absolutely amazing! I went into City Airport to enquire about storage as I’m moving, and Keely couldn’t have been more helpful. Her customer service was fantastic, she was friendly, profes... See more

Rated 5 out of 5 stars

Staff is super friendly, and the facility is amazing. Most importantly, it feels secure, since you have to authenticate a couple of times each time you enter the building. Would definitely recommend o... See more

Rated 5 out of 5 stars

I received a swift response to my enquiry—professional and friendly communication with James over the phone. I met with Alex and Boris at the front desk the next day. They made me feel so welcome. An... See more

Rated 5 out of 5 stars

Great customer service! James was particularly helpful ensuring I was all set with the app and code to enter the building, which is very secure, clean and well ventilated. He happily showed me the... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - City Airport

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 5 Oriental Road, E16 2BZ, London, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

129 reviews

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Replied to 96% of negative reviews

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4.6

All reviews

(129)

6,931 reviews in the last 12 months

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Rated 5 out of 5 stars

Looked around for cheap deals ands found it

Looked around for cheap deals and found this to be the cheapest and what a bunch of friendly staff.
I do recommend them and they are worth more than the 5 star rating

December 19, 2021
Shurgard Self Storage - City Airport logo

Reply from Shurgard Self Storage - City Airport

Hello Abdel Elaabdi. Thanks for the positive feedback and 5 stjerne review for City Airport, it is much appreciated. We remain at your disposal. Your Shurgard team

Rated 5 out of 5 stars

Excellent

Everything is Excellent

December 19, 2021
Shurgard Self Storage - City Airport logo

Reply from Shurgard Self Storage - City Airport

Hello Rock'rolla. Thank you so much for your positive feedback! We remain at your disposal. Your Shurgard team

Rated 2 out of 5 stars

Wrong code!

I booked an uber, arrived with details and code. Code didn't work, had to go to shop and get a new code, if had been outside shop hours, would of been a disaster. Then eventually got in, went to lock up and wasn't able to get lock to close, had to go back shop and get guy, he tried, eventually he got to close, it was too tight and the back of the door really needed filed down to allow the lock to rotate. If I was driving all this wouldn't have been as bad but the uber guy had to wait, I ended up paying him £15 extra for the 20 minutes standing about.

December 15, 2021
Shurgard Self Storage - City Airport logo

Reply from Shurgard Self Storage - City Airport

Hello, and thank you for taking the time to give us your feedback. We will make sure to pass them on to our team. If there is anything we can do, send us your customer number to info@shurgard.co.uk. Our team remains at your disposal for any additional questions you may have.

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