Keely was absolutely amazing! I went into City Airport to enquire about storage as I’m moving, and Keely couldn’t have been more helpful. Her customer service was fantastic, she was friendly, profes... See more
Location
Switch location5 Oriental Road, E16 2BZ London, GB
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See what reviewers are saying
Staff is super friendly, and the facility is amazing. Most importantly, it feels secure, since you have to authenticate a couple of times each time you enter the building. Would definitely recommend o... See more
I received a swift response to my enquiry—professional and friendly communication with James over the phone. I met with Alex and Boris at the front desk the next day. They made me feel so welcome. An... See more
Great customer service! James was particularly helpful ensuring I was all set with the app and code to enter the building, which is very secure, clean and well ventilated. He happily showed me the... See more
Company details
About Shurgard Self Storage - City Airport
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
5 Oriental Road, E16 2BZ, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Promptly service
Very good organised, and very friendly staff. the first day that I went the storage was one Sunday, it works nice.
Thank you.
Excellent service
Looked around for cheap deals ands found it
Looked around for cheap deals and found this to be the cheapest and what a bunch of friendly staff.
I do recommend them and they are worth more than the 5 star rating

Reply from Shurgard Self Storage - City Airport
Wrong code!
I booked an uber, arrived with details and code. Code didn't work, had to go to shop and get a new code, if had been outside shop hours, would of been a disaster. Then eventually got in, went to lock up and wasn't able to get lock to close, had to go back shop and get guy, he tried, eventually he got to close, it was too tight and the back of the door really needed filed down to allow the lock to rotate. If I was driving all this wouldn't have been as bad but the uber guy had to wait, I ended up paying him £15 extra for the 20 minutes standing about.

Reply from Shurgard Self Storage - City Airport
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