Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... See more
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Sadly delivery experience very poor. Still awaiting delivery after being told numerous times on the phone that it would be delivered next day by 6.00. Also told it would be returned to sender. But app... See more
Company replied
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... See more
Company replied
Great service and delivery. Lovely note in the package from Lucie which was unexpected, it just added the personal touch. Bread baker excellent. Hadn’t used one before, but it works well, and cook... See more
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Company details
Written by the company
At Simmer & Slice, we believe great food brings people together, and every great meal starts with the right tools. Based at Trentham Shopping Village in Stoke-on-Trent, we're an independent cookshop built around a genuine love of cooking, baking, entertaining and everything that happens around the kitchen table. We carefully select cookware, knives, bakeware, gadgets and gifts that offer real quality, performance and value. Whether you're a seasoned home cook, an enthusiastic beginner or searching for the perfect gift, we're here to help you find products you'll enjoy using for years to come. What makes us different isn't just what we sell, it's how we sell it. We believe in proper customer service, honest advice and taking the time to help people make the right choice. No hard sell, no gimmicks, just knowledgeable people who are passionate about food, cooking and the products we stock. As an independent business, we're proud to be part of the local community and proud to champion brands that share our commitment to quality and craftsmanship. Our aim is simple: to help make cooking more enjoyable, more rewarding and a little more special, every single day.
Contact info
Unit 39, Trentham Retail Village, ST4 8AX, Stoke on Trent, United Kingdom
- 01782 572919
- info@simmerandslice.co.uk
- simmerandslice.co.uk
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Replied to 100% of negative reviews
Typically replies within 1 month
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Spoke personally to saleslady who was…Happiness
Spoke personally to saleslady who was extremely helpful everything then proceeded exactly as described .Very happy with product
Excellent and prompt service.
Good item, fast service
I emailed a query about the dimensions of the item in the evening: it was answered first thing next morning. I ordered: it was despatched the next day. The item was well packaged (but not excessively, and with no plastics), and is good quality. One really couldn't ask for more.
Overall service.
Goods purchased were as described. Wide choice of products.
Delivery was prompt and packaging good.
Site easy to navigate. Prices competitive.
Excellent fast delivery at a great…
Excellent fast delivery at a great price. Lovely personal note. Highly trustworthy. Thoroughly recommended.
Good price and speedy delivery of…
Good price and speedy delivery of Koziol picnic crockery that was hard to find elsewhere. 1 item was chipped, I got a same day response to my message about it and a replacement arrived within a couple of days. Excellent customer service.
Pollinating brush
A well made product just right for self pollinating fruit in my polytunnel. A problem with delivery was sorted out very quickly to my advantage. Would recommend this company
Fantastic, recommended!
Really quick delivery, easy to order and lovely handwritten note with order. Including delivery it worked out better value for the Veritable items that I was looking for than ordering from elsewhere. Will definitely order again.
Unhelpful, obstructive, obnoxious customer services team!
Unhelpful, obstructive, obnoxious customer services team whom are unwilling to accommodate reasonable customer requests in relation to the minimizing of costs of P&P on smaller, replacement parts, whom rather than honour your elected reduced cost/time postal service request, insist only on using the same carrier on their elected premium service (they want a signature they're not going to get on a £5 item - due to COVID and disability - postal items are left safe outside anyway - clever company, just lost a loyal customer for the sake of shear arrogance in obviously liking to tell people no, use the service we chose for you or not at all) - of the same provider - even when the item which only cost a few pound, was still insured to its full value of. Obstruction for the sake of it. Told the computer say's no and if i don't like, to buy elsewhere. Will not be using again! In the bin more like, not this haus anymore I'm afraid.

Reply from Simmer and Slice Ltd
Very pleased with the service
Very pleased with the service - pricing reasonable, delivery very quick

Reply from Simmer and Slice Ltd
Scanpans last forever
I have used a Scanpan saute pan almost daily for over twenty years. I was dismayed to find the handle loosening and I did not want to part with it although I had no complaints. I would have hapily paid for a repair. Inthehaus took it back, detected an original manufacturing defect and replaced it!
I am astonished by their generous treatment of my case and obvious faith they have in the product. A pan and a company to be valued,

Reply from Simmer and Slice Ltd
Always quick service and everything…
Always quick service and everything arrives as expected.

Reply from Simmer and Slice Ltd

Reply from Simmer and Slice Ltd
The salad spinner arrived swiftly
The salad spinner arrived swiftly and in perfect condition. Having read some reports of Haus being slow to deliver I was expecting to wait some time for the salad spinner, but it arrived in excellent time. The only worry is what will happen if the pull cord breaks?

Reply from Simmer and Slice Ltd
Delivery was next day
Delivery was next day - fantastic. So easy to order. Haven't used yet as it has rained ever since delivery and not been able to set up tables in the garden.

Reply from Simmer and Slice Ltd
I am extremely happy with Haus.
I am very pleased with the service and products I received from Haus. The product cost was extremely competitive and delivery was prompt. I will certainly use them again in the future.

Reply from Simmer and Slice Ltd
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