Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... See more
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Sadly delivery experience very poor. Still awaiting delivery after being told numerous times on the phone that it would be delivered next day by 6.00. Also told it would be returned to sender. But app... See more
Company replied
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... See more
Company replied
Great service and delivery. Lovely note in the package from Lucie which was unexpected, it just added the personal touch. Bread baker excellent. Hadn’t used one before, but it works well, and cook... See more
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Company details
Written by the company
At Simmer & Slice, we believe great food brings people together, and every great meal starts with the right tools. Based at Trentham Shopping Village in Stoke-on-Trent, we're an independent cookshop built around a genuine love of cooking, baking, entertaining and everything that happens around the kitchen table. We carefully select cookware, knives, bakeware, gadgets and gifts that offer real quality, performance and value. Whether you're a seasoned home cook, an enthusiastic beginner or searching for the perfect gift, we're here to help you find products you'll enjoy using for years to come. What makes us different isn't just what we sell, it's how we sell it. We believe in proper customer service, honest advice and taking the time to help people make the right choice. No hard sell, no gimmicks, just knowledgeable people who are passionate about food, cooking and the products we stock. As an independent business, we're proud to be part of the local community and proud to champion brands that share our commitment to quality and craftsmanship. Our aim is simple: to help make cooking more enjoyable, more rewarding and a little more special, every single day.
Contact info
Unit 39, Trentham Retail Village, ST4 8AX, Stoke on Trent, United Kingdom
- 01782 572919
- info@simmerandslice.co.uk
- simmerandslice.co.uk
4.6
Excellent
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Customer service couldn’t be bettered
Customer service couldn’t be bettered. I had an issue with a Wusthof knife that I emailed about on a Saturday and I had a new knife delivered the following Wednesday
November 24, 2021
Unprompted review
We have not yet used the dishA great looking dish
We have not yet used the dish. In fact it is a Christmas gift bnut it looks great
November 19, 2021
After having experienced many delivery…
After having experienced many delivery debacles from other retailers lately, I was so very impressed and relieved when not only did ilovehaus deliver the correct items, they did it quickly, and nothing arrived damaged...twice! Thank you, ilovehaus!
November 17, 2021
Katie IS THE BEST!!!!!!!!
Katie in their sales/customer service department was absolutely fantastic in her service.
I submitted a query via the main website and was forwarded to her care - she was exceptional. Prompt and professional responses and super generous in the outcome.
Thanks again - I wouldn't hesitate to recommend your firm!!
October 27, 2021
Unprompted review
Ordered a knife
Ordered a knife, it arrived quickly, before due date. Good service.
September 26, 2021
Gefu Spice Mill
Had been looking at Gefu Pepper Grinders online, didn't want to pay 35£, Haus are selling them for 17£!!! Quick delivery, but by luck of the draw it was faulty; a replacement was sent immediately. Very happy.
September 16, 2021
A Converted Sceptic!
I have always baked my bread either freeform or occasionally in a loaf tin, and was sceptical about the effectivness of bread bakers or the cloche method, but no more! I purchased the Artisan Bread Baker in a gorgeous shade of red and was amazed at the crust and crumb of the very first loaf I baked in it. Super product. I'm definitely a convert!
September 12, 2021
Very good worth the money
September 11, 2021
All round excellent experience.
September 4, 2021
I bought some Wusthof knives from this…
I bought some Wusthof knives from this site. The quality is beautiful, the knives are perfectly balanced and amazing to use. Service was very quick and efficient, thanks Haus!
September 1, 2021
Excellent service and excellent products
Ordered Wusthof honing steel and couldn't be happier with it. Haus are the main Wusthof supplier in the UK and hence you also get that peace of mind that the products are genuine.
August 30, 2021
Excellent service
Excellent service. Product was exactly as advertised, well priced and delivered quickly
August 25, 2021
Excellent customer service
Excellent customer service - reassuring - went above and beyond
August 23, 2021
A super fast service
A super fast service, so impressed with the item I purchase with easy navigation of the website with accurate description of the item but more important, competitive price.
August 18, 2021
All good and quick delivery
August 16, 2021
Extremely efficient service!
August 16, 2021
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