Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... See more
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Sadly delivery experience very poor. Still awaiting delivery after being told numerous times on the phone that it would be delivered next day by 6.00. Also told it would be returned to sender. But app... See more
Company replied
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... See more
Company replied
Great service and delivery. Lovely note in the package from Lucie which was unexpected, it just added the personal touch. Bread baker excellent. Hadn’t used one before, but it works well, and cook... See more
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Company details
Written by the company
At Simmer & Slice, we believe great food brings people together, and every great meal starts with the right tools. Based at Trentham Shopping Village in Stoke-on-Trent, we're an independent cookshop built around a genuine love of cooking, baking, entertaining and everything that happens around the kitchen table. We carefully select cookware, knives, bakeware, gadgets and gifts that offer real quality, performance and value. Whether you're a seasoned home cook, an enthusiastic beginner or searching for the perfect gift, we're here to help you find products you'll enjoy using for years to come. What makes us different isn't just what we sell, it's how we sell it. We believe in proper customer service, honest advice and taking the time to help people make the right choice. No hard sell, no gimmicks, just knowledgeable people who are passionate about food, cooking and the products we stock. As an independent business, we're proud to be part of the local community and proud to champion brands that share our commitment to quality and craftsmanship. Our aim is simple: to help make cooking more enjoyable, more rewarding and a little more special, every single day.
Contact info
Unit 39, Trentham Retail Village, ST4 8AX, Stoke on Trent, United Kingdom
- 01782 572919
- info@simmerandslice.co.uk
- simmerandslice.co.uk
4.6
Excellent
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Great Customer Service
I am deeply impressed by the level of customer service I have received from ilovehaus and SanPan overall. The team has been fantastic in the way they have supported me through queries and the level of understanding and empathy was unparalleled to any other experience I had. They have definitely gained a very loyal customer.
January 24, 2022
Unprompted review
Wusthof knives.
Wusthof knives.
Excellent product. Haus fulfilled my order immaculately and at a competitive price. I was surprised at the speed of delivery particularly as they first had to phone me to verify that I am old enough to buy knives, (I am 76).
January 11, 2022
Great website with beautifully crafted…
Great website with beautifully crafted high end products. Competitive price, delivery very fast and item professionally packaged, which is what I want from a business. Highly recommend and a nice touch with the personal note inside from ‘Lucie’ which goes a long way 😊
January 10, 2022
Excellent service
January 6, 2022
From payment to delivery of goods
From payment to delivery of goods. Fantastic service.
January 5, 2022
Just fabulous
Perfect customer service every time and the quality of the items are fab
December 11, 2021
Ok I will buy again
December 11, 2021
Out standing service and communication…
Out standing service and communication from Katie at Haus, cheerful, efficient meticulous. We had two faulty wusthof knives, they were well used and I expected to pay for the repairs. Plainly guarantee is a word that means something at Wusthof. They replaced them both. Super impressive service. Never has sticking to quality purchases been better rewarded. A company as good as it’s word represented by an exceptional ambassador thank you Katie
December 9, 2021
Unprompted review
Great quality products received
Great quality products received
Packaged well at a great price.
December 8, 2021
Bought as a gift
Bought as a gift, so I’m hoping the recipient will be happy. Arrived very quickly and with good communication.
December 7, 2021
Great service and prompt delivery
December 6, 2021
I have ordered two ceramic loaf trays
I have ordered two ceramic loaf trays. One of them, sadly, arrived broken so I immediately got hold of customer service. They’ve addressed my issue in an expedient and professional way. Highly recommended!
December 4, 2021
Great service!
First time of using Haus and will definitely be back! Clear and concise product listings, easy to order and prompt delivery service.
A pleasure to do business with! 😀
December 2, 2021
I Love Haus !!
The Haus Deals I secured were dealt with Efficiently Effectively & Speedily. Upon contacting Haus I was dealt with the utmost courtesy & my queries dealt with efficiently. I would not hesitate to recommend "I Love Haus" to my Family & Friends
December 1, 2021
great price And superb customer service.
December 1, 2021
Customer service
Customer service was amazing. They noticed I had purchased two items the same instead of two different items that I wished for. They were able to change my order to the items that I wanted which resulted in me not having to spend time and money returning the item I didn’t want. So once again thank you to customer service for being very alert and on the ball.
November 28, 2021
Perfect transaction
November 27, 2021
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