Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... See more
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Sadly delivery experience very poor. Still awaiting delivery after being told numerous times on the phone that it would be delivered next day by 6.00. Also told it would be returned to sender. But app... See more
Company replied
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... See more
Company replied
Great service and delivery. Lovely note in the package from Lucie which was unexpected, it just added the personal touch. Bread baker excellent. Hadn’t used one before, but it works well, and cook... See more
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Company details
Written by the company
At Simmer & Slice, we believe great food brings people together, and every great meal starts with the right tools. Based at Trentham Shopping Village in Stoke-on-Trent, we're an independent cookshop built around a genuine love of cooking, baking, entertaining and everything that happens around the kitchen table. We carefully select cookware, knives, bakeware, gadgets and gifts that offer real quality, performance and value. Whether you're a seasoned home cook, an enthusiastic beginner or searching for the perfect gift, we're here to help you find products you'll enjoy using for years to come. What makes us different isn't just what we sell, it's how we sell it. We believe in proper customer service, honest advice and taking the time to help people make the right choice. No hard sell, no gimmicks, just knowledgeable people who are passionate about food, cooking and the products we stock. As an independent business, we're proud to be part of the local community and proud to champion brands that share our commitment to quality and craftsmanship. Our aim is simple: to help make cooking more enjoyable, more rewarding and a little more special, every single day.
Contact info
Unit 39, Trentham Retail Village, ST4 8AX, Stoke on Trent, United Kingdom
- 01782 572919
- info@simmerandslice.co.uk
- simmerandslice.co.uk
4.6
Excellent
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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I had a problem with a scanpan i…
I had a problem with a scanpan i purchased so i rang Haus in stoke on trent apoke to a gentleman called Michael sent him pictures of the pan and a replacement arrived by 14.00pm the nextday thank you Michael A first class service of a quLity product
March 25, 2022
Unprompted review
Reply from Simmer and Slice Ltd
Tis Michael again.... That's the second time in two weeks he's had such a nice comment. Thank you for taking the time to write. It means so much! :)
Excellent service
Excellent service, fast turnaround for delivery and a wonderful hand written note in with my order.
Just a lovely company to deal with.
March 22, 2022
Reply from Simmer and Slice Ltd
Thank you :)
Great product and brings a lot of…
Great product and brings a lot of enjoyment to our kitchen and cooking.
Couldn’t believe an order placed at midday was received am the following day
March 17, 2022
Reply from Simmer and Slice Ltd
We all love cooking? Well we do! Hope you get as much enjoyment as we do with our products!
Extremely pleased with their service
I used them for the first time and I am extremely happy with their service. I’ve ordered large Wusthof cutting mats; by mistake they’ve sent me small ones. When I called them , they were very helpful; immediately sent the right size ( the next day!) and wanted me to keep others as an apology. I thought this was very good service. They won me!
March 17, 2022
Unprompted review
Prompt delivery
The lingots arrived the next day but I guess that should be expected given the high delivery charge
March 17, 2022
Try updating your website.
March 11, 2022
Reply from Simmer and Slice Ltd
Mark, my apologies you feel this way. We do update our site daily, we missed one image for which we can only apologise. We sent you the very latest product instead of the old one from the brand for which you ordered, the latest slightly tweaked version. You weren’t happy with it, we collected said product and refunded. All done in a week. We are only human! Our product image has now been amended! Take care. HAUS
Great product great service & great price. Thank you
March 9, 2022
Good service
March 2, 2022
Fantastic customer service department and high quality products.
I contacted ilovehaus about sourcing a spare part for an item that they stock. The support team went 'over and above' to track down the part and, in this instance, supplied it cost-free although the problem had not been 'of their making'. They have a new customer for life and I love the quality of the brands that they offer.
February 25, 2022
Excellent service
Ordered a tomato knife. Excellent service from start to finish. Item arrived very well packaged. I was unable to find an exact replacement for my vintage tomato knife but this one a very suitable alternative. Would definitely recommend this company if you expect good service.
February 18, 2022
Unprompted review
Packaged well
Packaged well, arrived in good time. We even had an email advising us that delivery would be delayed as the ferry was cancelled due to adverse weather. Excellent service. We would recommend this company.Not used the item yet as it is a gift, so cannot comment on that.
February 17, 2022
I am happy to order at ilovehaus
The packaging was solid and arrived without any problems.
It was accompanied by a message and I thought it was a very good customer service.
I would like to purchase the product again
February 15, 2022
Just perfect
Great service, prompt delivery, great price and a bonus free gift… just perfect!
February 10, 2022
Brilliant responsive customer service…
Brilliant responsive customer service and top brands!
February 6, 2022
Faultless in all aspects
January 25, 2022
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