Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... See more
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Sadly delivery experience very poor. Still awaiting delivery after being told numerous times on the phone that it would be delivered next day by 6.00. Also told it would be returned to sender. But app... See more
Company replied
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... See more
Company replied
Great service and delivery. Lovely note in the package from Lucie which was unexpected, it just added the personal touch. Bread baker excellent. Hadn’t used one before, but it works well, and cook... See more
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Company details
Written by the company
At Simmer & Slice, we believe great food brings people together, and every great meal starts with the right tools. Based at Trentham Shopping Village in Stoke-on-Trent, we're an independent cookshop built around a genuine love of cooking, baking, entertaining and everything that happens around the kitchen table. We carefully select cookware, knives, bakeware, gadgets and gifts that offer real quality, performance and value. Whether you're a seasoned home cook, an enthusiastic beginner or searching for the perfect gift, we're here to help you find products you'll enjoy using for years to come. What makes us different isn't just what we sell, it's how we sell it. We believe in proper customer service, honest advice and taking the time to help people make the right choice. No hard sell, no gimmicks, just knowledgeable people who are passionate about food, cooking and the products we stock. As an independent business, we're proud to be part of the local community and proud to champion brands that share our commitment to quality and craftsmanship. Our aim is simple: to help make cooking more enjoyable, more rewarding and a little more special, every single day.
Contact info
Unit 39, Trentham Retail Village, ST4 8AX, Stoke on Trent, United Kingdom
- 01782 572919
- info@simmerandslice.co.uk
- simmerandslice.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Excellent Service The discount coupon I was given from an…
The discount coupon I was given from an earlier purchase wasn’t working online, so I called them and the representative was very helpful, upbeat, quick and efficient. I have to admit though that the ruffled tart dish was so much larger than I expected. I have no idea what to do with a tart dish that size. Anyway, thank you for your great service.

Reply from Simmer and Slice Ltd
Excellent service
Very easy to order and delivery was outstanding. Very quick to receive the product
The item was also very well wrapped and boxed
An excellent company to do business with.
Highly recommend

Reply from Simmer and Slice Ltd
I AM A VERY HAPPY CUSTOMER
Lucie & Jack provided me with a 1st Class Customer Service. Lucie was very patient with me. She assisted me when I had problems ordering online. Nothing was too much trouble. I will definitely be a returning customer. Thank you.

Reply from Simmer and Slice Ltd
Great products I struggled to find…
Great products I struggled to find elsewhere delivered quickly and for a great price. Can't argue with that!

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Reply from Simmer and Slice Ltd

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Scanpan Haptiq
Great value of scanpan haptiq,
Super speedy delivery, I'm happy with the order and the service. I even got handwritten thank you note.
Definitely will be my go to shop in the future.

Reply from Simmer and Slice Ltd
Absolutely brilliant
Absolutely brilliant, very fast delivery turned up a day earlier than expected and very happy with knives at such a good price, will be buying my knives from here from now on.

Reply from Simmer and Slice Ltd
Beautiful Hare's
I love Hare's so finding this kitchen roll holder was great ,it's very cute. Only one niggle it doesn't hold a very big roll of paper but I still love it .

Reply from Simmer and Slice Ltd

Reply from Simmer and Slice Ltd
Great quality product’s exceptional…
Great quality product’s exceptional communication and any problems delt with promptly first class

Reply from Simmer and Slice Ltd
Happy with our new Scanpans
Really good products, very prompt delivery, good value for money.

Reply from Simmer and Slice Ltd
Brilliant Customer Service dealing with problem
This is my first purchase from this company. The goods arrived promptly and I followed the instructions for the four lingots for my indoor garden. Unfortunately one of the four did not germinate - I contacted the company who responded immediately and have replaced the plant. Im very impressed with the speed and the friendly way they handled my problem. The other three have grown brilliantly so I am very happy with the excellent customer service I have received.

Reply from Simmer and Slice Ltd
Great service and was the only place to…
Great service and was the only place to stock the goods I needed. I'll be back!

Reply from Simmer and Slice Ltd
Had an issue with a wusthof which…
Had an issue with a wusthof which needed replacing, I have to say their customer service is outstanding I spoke to a gentleman called Michael who was very helpful during the whole process. Delivery in two days. 100% would recommend this company.

Reply from Simmer and Slice Ltd

Reply from Simmer and Slice Ltd
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