Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... See more
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Sadly delivery experience very poor. Still awaiting delivery after being told numerous times on the phone that it would be delivered next day by 6.00. Also told it would be returned to sender. But app... See more
Company replied
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... See more
Company replied
Great service and delivery. Lovely note in the package from Lucie which was unexpected, it just added the personal touch. Bread baker excellent. Hadn’t used one before, but it works well, and cook... See more
Company replied
Company details
Written by the company
At Simmer & Slice, we believe great food brings people together, and every great meal starts with the right tools. Based at Trentham Shopping Village in Stoke-on-Trent, we're an independent cookshop built around a genuine love of cooking, baking, entertaining and everything that happens around the kitchen table. We carefully select cookware, knives, bakeware, gadgets and gifts that offer real quality, performance and value. Whether you're a seasoned home cook, an enthusiastic beginner or searching for the perfect gift, we're here to help you find products you'll enjoy using for years to come. What makes us different isn't just what we sell, it's how we sell it. We believe in proper customer service, honest advice and taking the time to help people make the right choice. No hard sell, no gimmicks, just knowledgeable people who are passionate about food, cooking and the products we stock. As an independent business, we're proud to be part of the local community and proud to champion brands that share our commitment to quality and craftsmanship. Our aim is simple: to help make cooking more enjoyable, more rewarding and a little more special, every single day.
Contact info
Unit 39, Trentham Retail Village, ST4 8AX, Stoke on Trent, United Kingdom
- 01782 572919
- info@simmerandslice.co.uk
- simmerandslice.co.uk
4.6
Excellent
303 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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This was a great shopping experience
This was a great shopping experience. Superfast delivery and very happy with product. Would definitely recommend.
December 6, 2022
Reply from Simmer and Slice Ltd
Thank you, much appreciated, think we had some courier issues as did the rest of the UK. At least this one got through :)
Fast and efficient delivery.
November 1, 2022
Reply from Simmer and Slice Ltd
Thank you, much appreciated
Excellent service. Promised next day and they delivered.
My delivery was cancelled by the company who were due to deliver.
I emailed Haus and they replied within 2 hours to advise me that they didn’t know why it had been cancelled by the delivery firm but promised my product would be delivered before 1800 the next day. The delivery was at my door before 9am. Excellent service
November 29, 2022
Reply from Simmer and Slice Ltd
Thank you, sorry for my delay... i am on catch up! Who can decide what these courier companies do! Drive me crackers! Thank you for your honest feedback and review! Glad you were sorted :)
Great stock and fast dispatch and…
Great stock and fast dispatch and delivery. Five stars.
November 15, 2022
Reply from Simmer and Slice Ltd
Thank you, much appreciated!
Reply from Simmer and Slice Ltd
The age check adds a slight delay but is an important step to ensure the goods get into the right hands!! Thank you for the feedback :)
Reply from Simmer and Slice Ltd
Thank you, much appreciated
Exceptional Quality
Emile Henry Bread Cloche surpassed my expectations, it is much light that iron Dutch ovens and gives better results.
October 28, 2022
Reply from Simmer and Slice Ltd
TRUE.... send pictures of your amazing bakes to our Instagram page!
Great offer price and fast delivery
October 17, 2022
Reply from Simmer and Slice Ltd
Thank you, much appreciated
Reply from Simmer and Slice Ltd
Thank you, much appreciated
Package been marked as delivered.Have…
Package been marked as delivered.Have not received any package and response from retailer and courier is almost non existent.Requested an update yesterday and have still not received any response.
October 11, 2022
Reply from Simmer and Slice Ltd
Ooops, thank you for the feedback!
I made my first order a few days ago…
I made my first order a few days ago and unfortunately the tray arrived damaged . I emailed about this issues and a day later I had a replacement . Good quality and excellent customer service
October 11, 2022
Reply from Simmer and Slice Ltd
Thank you, much appreciated
This is the best service I have ever seen.
This is the best website, e-commerce platform and customer service I have ever seen. If only every company was like this!
October 10, 2022
Unprompted review
Reply from Simmer and Slice Ltd
Thank you, much appreciated - Faster than my responses :) Your feedback is always welcome!
Good description of goods and prompt…
Good description of goods and prompt delivery. Much appreciated
September 15, 2022
Reply from Simmer and Slice Ltd
Thank you, much appreciated
Splendid!
I purchased two high quality ceramic bakers from I love Haus as the prices were lowest I could find. As a much appreciated bonus, they gave me a generous first purchase discount. Also, time between order and delivery was less than expected. Highly recommended.
September 23, 2022
Reply from Simmer and Slice Ltd
Thank you, much appreciated
I have purchased before from this…
I have purchased before from this company and they are very good , quick delivery and great range of items . Love my small knives very handy ...
September 12, 2022
Reply from Simmer and Slice Ltd
Thank you, much appreciated
Care and Attention
Prompt and friendly online+offline services! Fast delivery! Attractive discount!
September 9, 2022
Reply from Simmer and Slice Ltd
Thank you, much appreciated We try our best :)
Emile Henry’s
Great service and delivery. Lovely note in the package from Lucie which was unexpected, it just added the personal touch.
Bread baker excellent. Hadn’t used one before, but it works well, and cooks an excellent loaf.
Good price for the product in comparison to other sites.
Will definitely use Haus again. Thank you.
September 1, 2022
Reply from Simmer and Slice Ltd
Thank you, much appreciated
My order arrived quite quickly and was…
My order arrived quite quickly and was well packaged in lots of bubble wrap.
Item as described and reduced price so all good here nothing negative to say
August 19, 2022
Reply from Simmer and Slice Ltd
We are always trying to minimise on wrap.... it is recycled though :) Thank you, much appreciated
Great price and easy to order
Always wanted a Chinese cleaver and when I saw this one on Haus and at such a great price I went for it. Easy to order, great price and arrived on time, would recommend
August 13, 2022
Reply from Simmer and Slice Ltd
Thank you, much appreciated
Very helpful
Very helpful, speedy and efficient. I will not hesitate to make further purchases.
August 12, 2022
Reply from Simmer and Slice Ltd
Thank you, much appreciated
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