Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... See more
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Sadly delivery experience very poor. Still awaiting delivery after being told numerous times on the phone that it would be delivered next day by 6.00. Also told it would be returned to sender. But app... See more
Company replied
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... See more
Company replied
Great service and delivery. Lovely note in the package from Lucie which was unexpected, it just added the personal touch. Bread baker excellent. Hadn’t used one before, but it works well, and cook... See more
Company replied
Company details
Written by the company
At Simmer & Slice, we believe great food brings people together, and every great meal starts with the right tools. Based at Trentham Shopping Village in Stoke-on-Trent, we're an independent cookshop built around a genuine love of cooking, baking, entertaining and everything that happens around the kitchen table. We carefully select cookware, knives, bakeware, gadgets and gifts that offer real quality, performance and value. Whether you're a seasoned home cook, an enthusiastic beginner or searching for the perfect gift, we're here to help you find products you'll enjoy using for years to come. What makes us different isn't just what we sell, it's how we sell it. We believe in proper customer service, honest advice and taking the time to help people make the right choice. No hard sell, no gimmicks, just knowledgeable people who are passionate about food, cooking and the products we stock. As an independent business, we're proud to be part of the local community and proud to champion brands that share our commitment to quality and craftsmanship. Our aim is simple: to help make cooking more enjoyable, more rewarding and a little more special, every single day.
Contact info
Unit 39, Trentham Retail Village, ST4 8AX, Stoke on Trent, United Kingdom
- 01782 572919
- info@simmerandslice.co.uk
- simmerandslice.co.uk
4.6
Excellent
303 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service with Lucie and Carly…
Customer service with Lucie and Carly was great, thank you helping me out with FedEx.
February 23, 2023
Prompt delivery.
February 22, 2023
Faultless customer service!
Faultless customer service!
Sorted a warranty replacement for my Scanpan promptly and efficiently. Brilliant
February 12, 2023
Unprompted review
Excellence service
Excellence service and quick delivery .. lovely personal note in package .. perfect Emile Henry vinegar cruet which I used today
February 21, 2023
Fantastic customer service!
Had a small issue with ordering online, spoke to Carly online and she helped me sort it out. Fantastic communication from start to end. Delivery was fast and efficient! Very pleased with the service and baguette maker. I received. Thank you Carly for your help!
February 16, 2023
Fast delivery
Fast delivery, excellent product will be buying more for our coffee shop.
February 7, 2023
Delivered on time in great condition…
Delivered on time in great condition superb product
February 1, 2023
Refreshingly Good Customer Service.
Delivered on time with a nice touch with a very pleasant postcard in the package , appear to have a really refreshing approach to good customer service. Would recommend .
February 1, 2023
Top Service
Due to Brexit, it is not easy to find a website agreeing on Euro Payment. My friends in UK were very happy with my gift. Plus, it was smoothly and fast delivered.
January 20, 2023
very quick delivery
January 18, 2023
Very happy with ilovehause - Emile Henry large bread loaf baker
I received my item very well wrapped and it arrived undamaged. The delivery was fairly prompt.
The whole order arrived in one parcel.
Very happy with my Emile Henry large bread loaf baker and ilovehaus! I would buy there again.
January 4, 2023
Reply from Simmer and Slice Ltd
Thank you, this is one of my favourites, please share it on social media when you have completed a bake or three :)
Sadly delivery experience very poor
Sadly delivery experience very poor. Still awaiting delivery after being told numerous times on the phone that it would be delivered next day by 6.00. Also told it would be returned to sender. But apparently still in Fed Ex warehouse
December 2, 2022
Reply from Simmer and Slice Ltd
Thanks for the feedback - Message passed to our Warehouse Manager.
Fantastic Customer Service especially…
Fantastic Customer Service especially from Carly, very responsive to email enquiries. All in all what a pleasure to deal with Haus.
December 15, 2022
Unprompted review
Reply from Simmer and Slice Ltd
She was told! Sorry we were that busy I forgot about my replies! Poor excuse BUT thank you for reaching out and leaving feedback! Means the world!
Fantastic products, pricing and customer service.
I ordered a Camembert Baker as a gift for my niece. I was able to have it delivered to her in discreet packaging with a note from me and no details of the cost. I am so impressed with the quick and friendly response to my request. I will definitely be shopping again!
December 13, 2022
Unprompted review
Reply from Simmer and Slice Ltd
Love this - also love cheese bakers :) Thank you
Reply from Simmer and Slice Ltd
Thank you so much, much appreciated
Reply from Simmer and Slice Ltd
Thank you, much appreciated
Reply from Simmer and Slice Ltd
Thank you, much appreciated
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