Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... See more
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Sadly delivery experience very poor. Still awaiting delivery after being told numerous times on the phone that it would be delivered next day by 6.00. Also told it would be returned to sender. But app... See more
Company replied
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... See more
Company replied
Great service and delivery. Lovely note in the package from Lucie which was unexpected, it just added the personal touch. Bread baker excellent. Hadn’t used one before, but it works well, and cook... See more
Company replied
Company details
Written by the company
At Simmer & Slice, we believe great food brings people together, and every great meal starts with the right tools. Based at Trentham Shopping Village in Stoke-on-Trent, we're an independent cookshop built around a genuine love of cooking, baking, entertaining and everything that happens around the kitchen table. We carefully select cookware, knives, bakeware, gadgets and gifts that offer real quality, performance and value. Whether you're a seasoned home cook, an enthusiastic beginner or searching for the perfect gift, we're here to help you find products you'll enjoy using for years to come. What makes us different isn't just what we sell, it's how we sell it. We believe in proper customer service, honest advice and taking the time to help people make the right choice. No hard sell, no gimmicks, just knowledgeable people who are passionate about food, cooking and the products we stock. As an independent business, we're proud to be part of the local community and proud to champion brands that share our commitment to quality and craftsmanship. Our aim is simple: to help make cooking more enjoyable, more rewarding and a little more special, every single day.
Contact info
Unit 39, Trentham Retail Village, ST4 8AX, Stoke on Trent, United Kingdom
- 01782 572919
- info@simmerandslice.co.uk
- simmerandslice.co.uk
4.6
Excellent
303 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and excellent…
Excellent service and excellent product. We are very pleased with our wine and champagne coolers and will certainly use this company again.
June 8, 2023
You said he had left a card that was…
You said he had left a card that was not true if he had left a card then I could have done something about it very disappointed with service
May 20, 2023
Reply from Simmer and Slice Ltd
Oops, those couriers are a nightmare to deal with. I understand your frustration! We have raised it with said courier and hopefully their service will improve. Thank you for raising this with our office.
Reply from Simmer and Slice Ltd
This is what we aspire to do everytime, thank you for taking the time to review.
Reply from Simmer and Slice Ltd
Thank you, much appreciated.
Reply from Simmer and Slice Ltd
Thank you for this, and thanks for the review.
Reply from Simmer and Slice Ltd
Thank you, much appreciated.
Excellent customer support!
I'm pleased with the speed of their reaction and action! Within few hours the problem is solved and my baking pan replacement approved free of charge! I'm generally very happy with the quality my ScanPan dishes and I highly recommend it!
April 13, 2023
Unprompted review
Reply from Simmer and Slice Ltd
We do try and make everything as easy as possible. Thank you for your review
Reply from Simmer and Slice Ltd
Thank you :)
A great shopping experience
Super easy to purchase and with a speedy delivery. Item was fragile but was very carefully packaged.
April 1, 2023
Reply from Simmer and Slice Ltd
Thank you for your review, much appreciated.
Reply from Simmer and Slice Ltd
Thank you very much
Old Fashion.
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this here.
Will actually make an effort to return to this site which is also personal to purchase goods and items available here.
March 29, 2023
Reply from Simmer and Slice Ltd
Thank you, much appreciated.
Whole process was nice and simple
Whole process was nice and simple. Goods came within the delivery time frame.
March 18, 2023
A brilliant selection of knives
A brilliant selection of knives and competitively priced. The delivery came within a couple of days and we were kept well informed during.
March 19, 2023
Reply from Simmer and Slice Ltd
Thank you for your kind review :)
Excellent customer service.
Broken pot lid of favourite casserole couldn’t be replaced. Able to purchase new casserole for the same price as a pot lid, had one been available.
March 11, 2023
Reply from Simmer and Slice Ltd
Thank you and happy cooking :)
I received a nice handwritten note in…
I received a nice handwritten note in my delivery : )
March 18, 2023
Reply from Simmer and Slice Ltd
Thank you for your custom, more importantly thank you for taking the time to review us.
Reply from Simmer and Slice Ltd
Thanks, we do try our best.
excellent customer service
excellent customer service . Received item really quickly will def be using again.
March 1, 2023
Reply from Simmer and Slice Ltd
Thank you for taking your time to review us. Thank you for your custom.
Reply from Simmer and Slice Ltd
Thank you, very much appreciated in this day and age.
Great products at a good price
Great products at a good price and a very fast and friendly service. Thank you
March 2, 2023
Reply from Simmer and Slice Ltd
Thank you for taking the time to review. :)
What an excellent service
What an excellent service! Very fast delivery and great communication.
February 27, 2023
Reply from Simmer and Slice Ltd
Thank you, much appreciated.
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