Simplesleep Reviews 

Bad after sales service.

After I made purchase, there was no confirmation email nor invoice. I waited until the next day, and still no confirmation email. I then have to email them to request for my order confirmation and invoice. And the representative dropped a bomb, saying order could be shipped out in the next 5-7days because of restrictions. Meanwhile, in their website : order before noon will shipped out on same day. If you couldn't arrange same day shipping, you need to update your website to inform potential customer.

I then request for cancellation. I emailed them twice in morning and afternoon ! I also request full refund through paypal. No reply from them that day. The following day afternoon, the representative reply my email said order is not able to cancel because already shipped out hours ago.
This is very unacceptable.
Very very disappointed with after sales service.

Since 17/09/2021 11am till 18/09/2021 11am, no further update on the tracking, Australia Post only received shipping information. Means parcel is not yet received by Australia Post. I doubt they will send the parcel anytime soon :(

If I could give zero stars I would. After protracted complaints by email and finally myself getting proof of return by post from Parcelforce, it was only when I contacted my credit company to do a chargeback that I obtained my refund. 8 months after return! The £17 I paid for postage despite their agreement to refund was not received. Avoid. Avoid. Avoid. Don’t waste your time with customer services apart from to get evidence to obtain reversal from credit card.

I purchased a weighted blanket after being recommended from a friend and 5 weeks later it still hasn't arrived! I have emailed 5 times and called and no one will get back to me - DON'T ORDER FROM THEM

Saw poor reviews on here after I ordered and got worried. E-mailed asking about order status after a week and got a reply next day. Tracking # later that week. Order delivered but took 3 weeks (no big deal but they do say 2-3 days) one item was missing and after an e-mail it arrived in 3 days. Glad about the quality of all items and satisfied with the purchase. Only tip I have is that the blanket alone is ok. I'll probably use it without the included cover. If you can sew a bit, buy a twin duvet cover you like and attach it. Sorry for those who had poor experiences but mine went a lot better than some I read.

I gave up on sending emails and wrote a letter to the office as shown on their web site. I was amazed to receive a very prompt response from Genesis at Simplesleep to confirm that they had accepted my return and refunded the original price to my bank.m They declined to pay for the return postage, £14, but at least the matter is closed.

I purchased a weighted blanket on the 4th of January 2021 (nearly 4 months ago) . I am yet to receive the blanket or any response to my numerous phone calls and emails requesting an ETA/refund. I can't find them on social media either. I managed to get through to a management company in the UK who advised they could not help or give me any contact details for simple sleep.... Seems like a huge scam!

The blanket appears to be well made, but it is extremely hot. I purchased the cooling cover, but it made no difference.

Terrible company.

I emailed five times and have never had a response. The blanket arrived 9 weeks after it was ordered and I am currently trying to return it and get a refund. No response and no return instructions.
Avoid at all costs!!!!

Bought one of their blankets and it just wasn’t for us. So I contacted them to return, received return instructions that I followed to the letter. UPS tracking confirms they received it. And ever since then they will not return my calls or emails and I still have not received a refund 3.5 months after returning the product.

Worst online shopping experience I have ever had. I used this company to support Canadian business during the pandemic. What a regret. They do not seem to care about their customers at all and have acted unethically in my opinion. Simple Sleep charged my credit card immediately upon ordering rather than when they fulfilled my order, which is unusual in my experience. My order was a gift and was listed as shipping in a week. Two weeks later, I followed up and the company responded to my email stating my order would be sent shortly. They then created a shipping label (I was notified my order had shipped) but it had not. I think they did this as a delay tactic. I was aware there were shipping delays so I was not too worried. However, I followed up numerous times after that with no response. There is no way to contact the company other than email and a phone number (just a recording stating the voicemail was full). 3 months later I received a package from them, however, only half of my order was included and again they are not responding to my email requests to either refund part of my order or send the piece that was not included. I will never deal with this company again and will make sure no one I know does either. The customer service is nonexistent bordering on fraud since they still have my money.

I ordered 3 weighted blankets which arrived in good time,but I have emailed the company numerous times as I would like to exchange one for a different weight. I have never received a reply. I have tried to find a UK address or telephone number but have been unsuccessful. I have even been in touch with Citizens Advice consumer department and emailed the company one of their letters giving them 14 days to reply, but no response.

I too posted a bad review on their website, and as I expected it is not there.

Just like so many of the reviews on here, I bought a blanket and returned it.
• Cannot get the company to acknowledge or refund the return.
• They won't ever answer a phone call or reply to an email.
• They are absolutely not a Canadian company.
• I'm out the cost of the blanket plus the $32 to mail it back.
• I left a bad review on their company website - big shock, it wasn't posted.
ABSOLUTE ROBBERS - PLEASE DO NOT SUPPORT WITH YOUR BUSINESS.

Be careful!
I ordered a blanket and it did not work out for me. I returned the blanket but no one contacted. I decided to email them because it has been a month.
We order from local companies to support them during this pandemic but they are not loyal to their customers. I misplaced my receipt. I went to the post office to have reprinted but they couldn't.
The post office lady said if there was an issue they would have returned to me. Nothing was returned me. I spoke to a customer service specialist, he told me that he cant help me. The only way to check my return was complete is with the tracking number.
Never had any issues with big companies like Amazon for returns.
Yet, they are right here in Ontario.
Stay away ! Pay more money to other companies but at least you know you can count on their loyalty.

I did receive my blanket in good time, which looking at the previous reviews is a lot better than some! But I want to return it as per the 100 day money back guarantee, but so far 10 emails, contact forms etc have all been ingnored. Something tells me I won't be getting my refund. Stay away from this company.

Ordered this item DECEMBER 03, 2020. Received it February 03, 2021. My thoughts when I ordered - well let's order from what they called a Canadian company. Ha! Made in China and shipped in a slow boat to wherever. Obviously ordered as a Christmas gift. I had even forgotten about this order - and there was no waybill in the box I received, so had to go through my credit card receipts to verify I'd made the order. Interestingly, (according to ratings I have since read) I sent an email and received a response! They told me to simply re-package the product and mail it back, and provided an address in ENGLAND. It would cost more to mail it there than the cost of the product - which wasn't cheap! So much for believing their claim to be a CANADIAN company!

My experience with simplesleep UK has been absolutely appalling. Save your money and time, shop somewhere else.

I ordered a blanket a month ago, and received an email a week later saying it had been shipped. 3 weeks on and still no blanket. Info associated with the delivery tracking number suggests it hasn't been shipped at all. All requests for information on the status of my order have been ignored. Judging by the other reviews here, I will never hear from them or see my order.

This company needs to be investigated and closed down. They delay dispatch, and even when you receive the product, they refuse to acknowledge any emails. I have been attempting to get a return note sent out as I need to return the blanket (unwanted gift). The whole business is a total scam. I will be reporting them to Trading Standards and will direct them to all the other unhappy customers on this site. Hopefully they get closed down immediately.

Just horrendous customer service, I ordered a blanket 2 months ago, sent 2 emails inquiring when it would be shipped, to no response. Finally get a email saying it has been shipped, a month and 3 weeks later, and the tracking site has been saying "arriving today" for a week now.

It feels like they are lying to me every step of the way. Go buy one from costco for the same price.

Terrible customer service. Ordered the blankets end of December, no shipping update second week of January, was told they would ship January 13. I needed these for a mental health treatment program and asked to please get a refund if they hadn’t been shipped yet- I was told they could not refund and I would have to wait to receive the blankets and return them. It is now the end of January, no blankets, no confirmation of shipment, and no response to the last three emails I’ve sent asking about the status of the order.

An absolute scam. Item ordered on 2 Jan 2021 with next day delivery. Item hasn't yet arrived, its 19 Jan 2021. Sent 3 emails to customer service and no reply whatsoever. So disappointing!!!