Simplesleep Reviews 

Okay, this is for the UK company and thought I'd give them a bit of a shout out given they seem to be taking some stick. Order came within a couple of days. Looks like a decent product but time will tell. Ordered the cover too. I've emailed them twice about applying a code discount I didn't get and they haven't responded. It's not a fortune but still... But anyway, if it allays anyone's fears they're not a scam...

I liked their mission of having lower prices for others so I decided to support them, but it’s 14th of January and they marked at the beginning of December that they’d ship out December 31st. Which was fine to support their mission...but this is the opposite of that as indicated on Trustpilot. Eek!

I’ve left 2 emails. I just sent a 3rd and will be reporting them to my credit card tomorrow.

I think they either can’t handle capacity...or are a scam. I have no way of knowing which since they’re not responding and took my money. Worst part is, it was meant to be a gift.

Update Jan 21st: A whole week after I asked them to cancel my order...they’re shipping it to me and no one has contacted me to respond to any of my emails. I’m furious. As someone who’s worked in customer service for years, this is awful...not a single response. If it even arrives...it’s 21 days past it’s ship date (not arrival date). It’s shipping despite me asking them to cancel. Do not buy from them. After the review last week, I bought another one elsewhere for half the price and already gave it to the person days ago.

I did get the product in the end and I like it, but I didn’t need two and spending more than you wanted and not getting acknowledgement from customer service to my emails is nowhere near ideal.

I order 6 items from them. It took for ever to deliver but that’s not all. The order was incomplete. After a month of sending multiple emails about it... they have never reply. When you call the company they never answer and the mail box is full.

Late. I ordered this blanket for delivery before Christmas! Despite an email apologising for the delay and stating a new delivery date approx. 28/12/20 I did not hear anything until a couple of days ago. The blanket has arrived, and it seems a half decent product - just three weeks later than planned - I had actually contacted card provider to start a dispute before it arrived!

This company must be a complete scam! Be aware - you will never receive your blanket. I ordered on Nov. 30th as a Christmas gift. It promised next day delivery. Plenty of time for the blanket to arrive, even with Christmas rush. It is January 11 and still no blanket. I have emailed 5 times to ask for an update and then to request a refund - no answer, I put in a complaint with the BBB and the company never replied to that either. DO NOT ORDER from this company. They will never answer you and you will never get your money back.

Spend the extra money on a company such as HUSH. I received my blanket in 2 days from HUSH and I love it!

Ordered the blanket early December, with claim of next day dispatch. Was disappointed to subsequently receive an email noting that dispatch was delayed but would be dispatched on December 21. This came and went, and after following up by email early January (which was not replied to) received confirmation it was being prepared for dispatch. It spent almost a week with the courier waiting to receive the parcel, however once it was with the courier it was delivered less than 24 hours later (early January, about a month after ordering). Well done Hermes! However, Simple Sleep communicated poorly and was not able to keep to their promises. The delivered product appears to match the description and be of quality commensurate to the price.

Note this was for SimpleSleep UK, however I notice that other territories appear to have similar issues. The issue here is one of communication and realistic timeframes, I was nearly at the point of requesting a refund to initiate a chargeback when the delivery took place. Improving this aspect would lead to a 4* review.

I will start this review with the GOOD:

I only (finally) received my blanket yesterday, and as far as I can tell - the actual blanket (15 lb) seems like it is made well. I slept with it last night and it was very cozy. I slept like a baby and had a very comfortable sleep. The duvet cover on the other hand is very cheaply made and I can tell the zipper will rip quickly. Be very careful putting the duvet cover on and taking it off, I don't expect the zipper to last longer than a month before it will rip from regular use. The strings inside are cheap and are stitched very sloppily.

Now, on to the BAD:

I'm sorry to have to write this, but I believe that it is important to point out just how atrociously horrible this companies customer service is. Hopefully this will help any future buyers and maybe give you (Simple Sleep) a wake up call when it comes to how you run your business. This was a Xmas gift from my partner, and she ordered November 30th. Simple Sleep had a Xmas delivery guarantee, and she placed the order with PLENTY of time (we live in Canada). I know that there are significant delays with shipping companies right now (Canada Post especially) due to the influx in holiday orders & Covid. First of all, DO NOT put a delivery guarantee on items when you should be fully aware of the shipping delays. We sent a number of emails enquiring on whether or not the blanket had even been shipped out, and we received borderline rude, cookie cutter emails back that didn't answer our question. The also only responded to one email, and ignored our other three. They also state on their website tha they will respond to their emails within three business days..yeah that is a lie, more like they will ignore you. We even tried reaching out on Instagram but we were ignored. This headache could have all been avoided if you had the decency to respond to us with an honest update. It had gotten to the point where we were convinced this company was a scam and that she had lost her money (we were on the verge of doing a chargeback with her credit card company). A simple google search will show that there are a number of other customers who thought the same thing and that many of them filed complaints with the BBB, and they charged back with their credit card companies (Easy to find on Reddit). Search: "Simple Sleep Scam"

It is clear that Simple Sleep is delaying their shipping to try and prolong the process of customers being able to chargeback. Your company continuing to take orders, knowing you’re backlogged and promising over and over that the blanket will be delivered, THEN having Black Friday sales that will only make matters worse (you don’t have the product) is poor service. Your company need a serious reality check when it comes to how you treat your paying customers. Shame on your company for making false promises, even though you were well aware of the situation, and continuing to take orders while you are clearly backlogged is grossly irresponsible.

I would recommend that anyone who is considering ordering one of these blankets, spends the extra money and orders from a reputable company like HUSH. It was not worth the headache and rude customer service to save a few extra dollars on this blanket. Not to mention these are just cheap blankets made in China with a "Simplesleep Canada" logo slapped on. It absolutely would have been faster to go to Alibaba, or Taobao and order this directly from the source (it is easy to find their manufacturer online). I ordered multiple other items after the date we ordered this blanket (from China, Brampton (where this "business" is located) , the USA) and they all made it before Xmas. Many of these were also shipped with Canada Post so that excuse is not valid... the significant delay was a product of this companies negligence/laziness when it came to shipping the product. I hope your company fixes your internal issues, and that you can salvage your business after all of the chargebacks and complaints but I think it may be too late for that. You might be better off rebranding and starting over. You have lost a customer, which is too bad because I was ready to order 2 or 3 more for friends and family.

Awful company - don’t buy from here. I ordered 2 weeks before Xmas as a present for my nephew. Received one text message and then nothing. No present arrived so I had to buy a new gift. Raised with PayPal and as soon as it was escalated, suddenly I got an email to say that a parcel was coming for me. I have contacted them numerous times and had no response, so no idea if they will get back to me about a refund and shipping this back to them. Never buy from this company.

Like the others I ordered at beginning of December, one email before Xmas saying it was slightly delayed and then nothing. I sent emails, phoned the number etc, nothing. Raised it with my bank- not used a credit card but thankfully they pursued it with my debit card and got a refund pending investigation. Now the parcel has arrived! A bit battered but all there. I take it that the bank will request payment again as the investigation has been successful but would like to send the product back as the customer service has been atrocious but can't guarantee I will get my money back. I personally think that they have had the shipments delayed and didn't want to tell anyone that until they are pushed to! I think the transport company that we were calling may have been a third party that were involved but didn't want to admit anything..........

Ordered blanket only to be told delay in shipping so I did some research and the company seem to be a scam. Put request to get money back via PayPal which I have received. It now looks like Hermes has a parcel for me arriving in next two days! Will be interesting to see what the blanket is like. Would avoid using company

I recently left a review stating that the UK website was a scam and that you should not order. I am now left thoroughly confused...

Having previously called the contact telephone number on the website and being told that they were actually a logistics company in Dartford and that their company ID had been stolen, I had begun proceedings with my credit card provider to get my money back.

My order was placed two weeks before Christmas and to my surprise, today I received the blanket.

I can only assume that maybe they thought they ought to send the blanket as proceedings had begun to get the money back.

The blanket as actually come from Simple Sleep Canada (Made in China)...Not the UK.

I am wondering if I would have ever have received the blanket at all had I not have raised it through my card provider.

The blanket seems ok at first glance but the stitching on the cover is poor. I am unable to comment further at this stage as it has not yet been used.

Scam, Scam , Scam !!!
Ordered, emails repeatedly said sorry for delay. Money gone from account. No blanket. 😠

So I see all the bad reviews on here and I was skeptical... took a bit to get to me but because of Christmas time it’s understandable! I ordered on Dec 18th and it came today January 5th! Blanket was as described, no issues with the cover (no loose threads, bunching etc!
You have to tie the blanket to the cover which took a little bit of time cause I missed a tie lol so after a head scratch I got it sorted. I ordered the 20 lb one, and tried it out and cant wait to sleep with it... my daughter also tried and now wants one!
I had no issues ordering, receiving and no issues with the blanket or cover!

One star, only because it's not possible to give zero stars. This website/company is operating a complete scam. They will take your money and you will never hear from them again. Not sure what you have to do to get a fraudulent website shut down in Canada, but I'll be working on it.

Basically the same as every other review on here, ordered a blanket which was never dispatched. No reply to numerous emails....seems like a scam. Very disappointed.

Terrible company. Ordered on the 1st of December and we are now in January and nothing has arrived. No communication, no expected delivery date. Their website is still claiming that you can have next day delivery. Utter Rubbish.

Avoid at all costs.

I ordered on 30/11 with a "24 hour dispatch" promise, got an email on 15/12 saying dispatch had been delayed. When ordering, the site promised delivery "in early December". The blanket arrived today (9th January). I tried emailing them several times and have never had a response.

Ordered a blanket from their website on Dec.13th.

Website claimed items would be sent same day/within 24 hours. (A claim only recently removed from their site)

On Dec.15th, I get an email to say there are delays but item will be sent on the 21st.

On the 21st, I email seller via their website asking has item been sent - no reply.

On the 22nd, I email seller via replying to their email of the 15th asking has item been sent - no reply.

On Dec. 23rd, I opened a PayPal claim - no reply or acknowledgment from the seller during the 8 days it was opened so I escalated today to try to get my money back.

Seller clearly has shown no intention of communicating or delivering a whole 18 days after I made the purchase.

Yes it's a scam. I ordered yesterday and then read the reviews here. Contacted my bank who advised me to contact the company via their online form to cancel the order which I did. I received a nonsense reply from presumably another bogus company. Today the money was debited from my account and my bank will now pursue the company.

This company is a scam. Do not buy anything from them. Fake details.