Been with Simplicity a while now in work. Excellent customer service with an issue last week. Everyone very attentive until we got the problem sorted but Marc Cummings was amazingly pleasant, knowledg... See more
Simplicity Energy Ltd
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We’ve been with Simplicity since August 2019 and enjoyed some very competitive rates. Although there’s been the odd glitch, call centre customer service has always been very good. Over the last week,... See more
Company replied
Excellent service all round. Contacted Simplicity energy regarding bill and monthly payments. Nico dealt with it very quickly and efficiently, and we were very happy with the outcome.Top service. Eas... See more
Company replied
I Have spoken to Salma @ customers services for Simplicity today, it is rear I say this but she was the most approachable and willing to help person in CS I ever come across. Salma answered all the... See more
Company replied
Company details
Written by the company
Simplicity Energy's 3 simple promises. To make your life easier. • Good value dual fuel prices • Bills you can understand • Service you can rely on. We simplify all the things that make dealing with some other energy suppliers such a headache. It means you don’t have to worry about paying over the odds, because we aim to always be good value. And when you need our help, you can rely on us to provide it.
Contact info
SPACES 100 Avebury Boulevard, MK9 1FH, Milton Keynes, United Kingdom
- 01908044225
- customerservices@simplicityenergy.co.uk
- simplicity.energy
Helped
I rang Tye for help to understand my electricity bill situation. She was very patient with me and clearly explained my position and what I need to do. She did a good Job. Well done Tye.
February 5, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
My telephone conversation with Teresa…
My telephone conversation with Teresa she understood all my concerns of the problems I had, she helped me a lot, satisfied customer 😊
February 5, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Simply satisfactory
I phoned Simplicity customer services for account details as I could not get into my online account. My call was answered promptly by "Tye". After security checks she apologised for the electronic breakdown and went on give me the information I wanted and even emailed me copies. Tye was patient, pleasant, helpful and above all efficient. An excellent example of good customer services.
February 4, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Victoria was extremely helpful and…
Victoria was extremely helpful and friendly.
February 4, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Tye is a credit to your business.
Tye was very polite, she explained clearly and patiently the procedure I had to follow regarding my final bill and transfer to a new supplier.
I have spoken to Tye three times in the last few months, each time I found her a pleasure to talk to, she is very professional and warm.
February 4, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Very good!!!
February 4, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Email received from Simplicity Energy…
Email received from Simplicity Energy requesting final meter readings due to the company ceasing trading
As I have smart meters I telephoned Simplicity Energy direct to inquire if I needed to submit readings.
Informed by Salma that Simplicity Energy have the meter readings so no further action was required on my behalf.
Throughout my conversation with Salma she was very friendly, helpful and very professional. Salma even cancelled my direct debit as my account was in credit. Excellent service at what must be a very difficult time for all Simplicity Energy staff.
February 4, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Salma was extremely helpful and…
Salma was extremely helpful and answered my query quickly and concisely.
February 4, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Moved into new home having bill teething problems..
Moved into new home and having teething problems getting account set up and then an unexpected high bill for being in the property for a week! Spoke to Teresa who was brilliant! Very helpful and looking into ways to resolve my issues. Thankyou Teresa for excellent customer service!
February 3, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Worst company I have ever been with
This (Simplicity Energy) company is the pits. they haven't updated my account since August 2020 despite my many requests for them to do so. They dont answer the phone or acknowledge e.mails. sent 2 letters of complaint, neither of which was acknowledged, the last one by recorded delivery. Sent off meter readings each month they now say there's a discrepancy - really! wonder who hasnt kept their company in order. They are now in liquidation, i am not surprised.
February 3, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Simplicity Energy Limited is ceasing to trade. Ofgem, the energy regulator has appointed British Gas Evolve to supply Simplicity Energy customers
For more information on what you can do next, please copy and paste this link:
https://www.britishgasevolve.co.uk/simplicity-energy-faqs
It’s important for you to log in to your account and submit your meter readings. This will ensure your bills are up to date.
To login please go to https://portal.my-simplicity.co.uk/
Thank you for being part of our journey!
Regards,
Simplicity Energy Team
Outstanding customer care
I moved away from Simplicity recently just before they got into difficulties, I fully expected to have problems with recovering my balance owed, however I spoke to Tye of their customer services, and got my problems resolved very quickly, she acted in an efficient and professional manner, and rectified the problem with my account she showed exceptional levels of customer care for which I am much obliged.
February 3, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Excellent service and really helpful…
Excellent service and really helpful young lady
February 3, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Tye was very helpful and answered all…
Tye was very helpful and answered all my questions professionally and with understanding very helpful
February 3, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Difficult situation.
With a difficult subject to discuss the Customer Services Advisor (Tye) handled the situation in a very competent and professional manner. Although not the outcome that I wanted and I still disagree with the reply I accepted her explanation of the situation. Pity this company has ceased trading and my previous contacts with them were all treated and conducted in a similar manner.
February 3, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Excellent customer service ⭐️
Spoke to Tye today and was really happy with her efficient and professional service. She was extremely helpful and went beyond what I was expecting to help me out. 5 Star service.
February 3, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
I phoned this morning and spoke to a…
I phoned this morning and spoke to a very nice lady, who checked my account and confirmed that I was owed money, and said that she would ensure that I received the money within three working days. Very pleased with the service
February 3, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Teresa was friendly happy and…
Teresa was friendly happy and efficient.
Took my meter readings, card payment for the balance and emailed me the detail of the new supplier
February 3, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
I found my experience with the…customer service operator Salma verySatisfactory.
I found my experience with the conversation I had on the phone with your customer service operative Salma was very helpful well informed to answer the questions I had supportive and genuine. I appreciated her assistance.
Thank you Salma.
S Hudson.
February 3, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Sorry to see you go....
We’ve been with Simplicity since August 2019 and enjoyed some very competitive rates. Although there’s been the odd glitch, call centre customer service has always been very good. Over the last week, following the announcement they are to cease trading, there’s obviously been quite a bit of turmoil. I’ve spoken to five different operators trying to resolve a bill undercharged by £270. Despite their jobs being on the line, each and everyone of them has been professional, courteous and helpful. Albeit they had to repeatedly refer the matter to Billing.....who finally reconciled and reissued the bill today. I wish the team well.
February 2, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Terrible Awful Customer Service
Have spent nearly a year trying to transfer AWAY from Simplicity. They blocked the transfer half a dozen times, then kept taking debits for another six months even once I was with the new supplier. I submitted a complaint on 23/11/20 and still have only ever received an acknowledgement, over two months later, with no further communication.
February 2, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Simplicity Energy Limited is ceasing to trade. Ofgem, the energy regulator has appointed British Gas Evolve to supply Simplicity Energy customers
For more information on what you can do next, please copy and paste this link:
https://www.britishgasevolve.co.uk/simplicity-energy-faqs
It’s important for you to log in to your account and submit your meter readings. This will ensure your bills are up to date.
To login please go to https://portal.my-simplicity.co.uk/
Thank you for being part of our journey!
Regards,
Simplicity Energy Team
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