Simplicity Energy Ltd 

I had a problem with my new tariff and billing which was renewed in November 20. A young lady called Nico at Simplicity hopefully has remedied this and has contacted the relevant department to have my bills altered onto the new tariff. Very pleasant And helpful young lady.

To say moving to Simplicity has been a nightmare is an understatement. But none of it appears to be their fault after I was convinced to transfer by a third party after a well timed cold call.
But without going into the detail, everyone I have spoken to so far has been incredibly helpful. Most recently, I spoke to Tye about my woes, and she understood my issues and did all she could to help. Over to you now Mr Billing Manager!

Service today from Victoria was absolutely superb and faultless. Sadly I cannot say the same for the numerous previous times I tried to contact Simplicity because never once did they answer the phone or call back.

Tye was very knowledgeable and helpful when dealing with a complex supply contract query. Her manner and efficiency were refreshing
.

Eunice was so helpful and a pleasure to talk to. She made me feel special.

Thank you so much

Great customer service and answered all the questions I had

Needed to cancel move to BGE. Dealt with efficiently and thoroughly by Tye.

Helen was incredibly polite and friendly and helped me with my query. Very good service.

I got thru to Simplicity very quick and Eunice answered the phone. I got sorted out very quickly and am sad they are not surviving.

The advice here to provide a meter reading is good advice, I suggest, especially now Simplicity Energy has stopped communicating with me directly and sending me reminders to provide meter readings each month. I had no problem doing as suggested, logging on and providing my most recent meter reading.

However, all the FAQs are conspicuously silent on the question asked earlier - "do I cancel my direct debit?" with the exception of Ofgem which I quoted before. I've cancelled mine and would advise others to do the same, and of course do something like pay the money into a savings account instead in the interim until your new supplier arrangements are established.

Helen, a Customer Service Advisor, was extremely patient and understanding regarding my concerns about my account.
She was helpful and committed to sorting my account out. She called back as promised with an agreement in place.
I really appreciate the support during these difficult times.
Thank you Helen!!!

Alll my enquiries were answered to my total satisfaction. I have been with many utilities suppliers over the years & the customer service received with this company cannot be beaten. Love the fact that you get the chance to talk to a real person.

I have spent months trying to change suppliers but they have stopped the switch several times. When I contacted them repeatedly they said I could change but still blocked the move

I spoke to Tye yesterday. Was not aware simplicity is to cease trading. She was extremely helpful. Professional and friendly. Good luck with your future

Alli Was very helpful and compassionate towards cancelling the account of my father’s as now deceased, was going to change tenancy but did not attach necessary form so I have filled and returned deceased form and cancelled account but thank him for his help which more than I got last time on the phone

No Communications.
This company has been the worst energy supplier I have used. They fail to answer questions and then took money (an additional amount to the normal Direct Debit) knowing they were going into administration. I agreed to go with Simplicity on the recommendation of ‘Look After My Bills”. Had they not contacted me and told me of the failure of Simplicity and to just hang fire until a new supplier is located. I would have been non the wiser but for the LAMB email. My big question now is do I cancel the Direct Debit with Simplicity? I am due to pay my monthly DD on 5th February. Any ideas please?

I have reported this company's (suspected) fake reviews on this site. I suspect a customer is maybe trying to make Simplicity Energy sound like something other than the diabolical company it really is (was). If you notice, just about every review that is not negative (appears to be) very similar and (appears to) follow a pattern, almost as if they are not completely genuine. They all (appear to) say the same thing over and over again.

I don't know who this "TYE" is, but reading these glowing reviews, she seems to be virtually the only person who works (worked) for the company. If only every employee at Simplicity Energy was as good as "TYE", maybe they wouldn't have gone bust, and rather than averaging 4.2, they would have got the perfect 5 rating on Trustpilot.

I have had the misfortune of having to call this company many times, and I have never spoken to "TYE", which is quite surprising really when you consider how often her name pops up on this site. Maybe if this mythical "TYE" really exists, and I had had the pleasure of being served by her, I would not have had to escalate my complaint to the Energy Ombudsman.

I wonder how soon after this review there will be another review singing the praises of "TYE" and her wonderful customer service? It makes me so sad. If only I had been so lucky! From a sheer numbers game perspective, I should have spoken to "TYE" at least once. I called many times and just got someone else every single time. The really weird thing is, everyone I spoke to at Simplicity didn't seem to have a clue what they were doing (the few times I could actually get hold of anyone in the first place).

I should not doubt such an angel really exists. I, for one, am ENTIRELY CONVINCED THAT "TYE" IS REAL. Therefore, as she is SO GOOD, could Simplicity reply to this message with "TYE'S" DIRECT PHONE NUMBER or, better still, get her to call me back so she can wave her magic wand and undo all the errors of every other Simplicity employee since I joined.

If only I had spoken to "TYE", maybe she would have not refunded money owed to me, and then followed it up with a threatening letter that if I didn't pay it all back she would pass my details on to a debt collection agency. If I had called "TYE" to complain, maybe should would have not promised me I owe nothing and then passed my details on to a debt collection agency anyway, damaging my credit score. Maybe "TYE" would have understood the company's billing system properly in the first place. When I tried to make a formal complaint as per the company's complaints procedure on their website, "TYE" might have adhered to the company's and industry's complaints procedure, rather than ignoring it altogether and "hoping the issue would go away".

Maybe "TYE" would have logged my complaint, followed through with the process and annotated the account so that her co-workers and herself knew exactly at what stage the complaint was in the process rather than, at the Ombudsman stage, denying a complaint had even been raised at all due to there being no record of it. I know this because I have seen myself the pathetic excuse of "evidence" that Simplicity have passed on to the Energy Ombudsman to support themselves.

Maybe "TYE" would not have ruined my credit score through her inadequacy and lack of understanding of basic facts.

Maybe, if "TYE" had been involved, she wouldn't have simply told me that her "SUPERIORS" had denied compensation and hope that I would just go away. Maybe she would have got her "SUPERIORS" to step up to the plate and contact me themselves rather than cowardly and lazily hiding behind her, perhaps in the form of a formal letter or email explaining their properly reasoned and valid justification for not compensating me, and if I was still not satisfied, an explanation of the proper complaints escalation process (a "Letter of Deadlock", as per the correct complaints procedure). Maybe "TYE" would not have ignored every email I have sent since December relating to my complaint. Maybe "TYE" would have sent me the "Letter of Deadlock" I requested several times since December 22nd, 2020.

Maybe "TYE" wouldn't have just "kicked the can down the road" and allowed the case to go to the Energy Ombudsman because she knew that the company was going down the tubes anyway, meaning Simplicity Energy would get away with not having to pay out any compensation to me for the distress caused, financial impact and wasted time, along with the £334 fee that the Energy Ombudsman would charge them, whether they won or lost the case.

I can only dream of the fantastic service "TYE" would have provided if I had got to speak to her, rather than the absolute nightmare I DID experience.

Update 2nd February, 2021:

What a rubbish response. I asked for "TYE" to contact me to sort out the mess, all I got was a copy and paste response.

They are now a "failed supplier" according the words of OFGEM... who should know, they issued the dam licence in the first place to them! CANCEL YOUR DIRECT DEBITS!!! (OFGEM have even said this is fine!). I wonder if we can claim early contract termination fee, like they make sure they can do!!??!!