SimplyGym.co.uk Reviews 

748
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and approachable, creating a welcoming atmosphere for everyone. People frequently highlight the excellent facilities, noting the cleanliness, modern equipment, and wide selection available for various fitness needs. The overall quality of the gym and its offerings is highly regarded by consumers. Reviewers also appreciate the positive user experience, finding the environment relaxed and easy to navigate, which makes getting started or returning to fitness straightforward. Many people enjoy the variety of classes and the well-maintained layout, making it simple to get back into a fitness routine. The welcoming atmosphere and ample parking further contribute to a highly satisfactory experience for most.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Facilities

Consumers find facilities to be positive, often highlighting the cleanliness, good equipment, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the gym's equipment as excellent, new,... See more

User experience

Users describe positive interactions with the user experience, highlighting an easy and welcoming environment... See more

Product

Clients share positive opinions on product, highlighting the wide choice and variety of useful equipment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All staff are really friendly and approachable. I've had a session with a personal trainer (Jack) who managed to make me feel like my fitness journey would be doable and really enjoyable and i left fe... See more

Company replied

Rated 5 out of 5 stars

I recently joined Simply Gym Earls Place Coventry. The Manager Paul and Assistant Manager Ricky are really friendly and helpful. Most of the personal trainers are also very friendly. It is the cleanes... See more

Company replied

Rated 5 out of 5 stars

I just want to give a huge shout-out to Ian and Karl at the gym. The place is always absolutely spotless, and every single time I come in they are cleaning, smiling, and making the effort to say hel... See more

Company replied

Rated 5 out of 5 stars

Simple Gym Bilston is absolutely amazing. The gym has a great atmosphere and the equipment is always clean and well looked after. The staff are friendly and welcoming, especially Joe. He’s always poli... See more

Company replied


Company details

  1. Gym
  2. Fitness and Nutrition Service
  3. Fitness class
  4. Leisure Centre
  5. Weightlifting Area

About SimplyGym.co.uk

Written by the company

SimplyGym.co.uk

High quality gym
at a low cost price

Simply Gym is committed to offering high quality gym and fitness facilities at a fraction of the usual cost of health club membership...

Every membership at Simply Gym is offered contract free. We don't believe in tying customers into long contracts and forcing them to see those contracts out, we are so confident that you'll love our gyms that you are free to leave anytime.

Our state of the art gyms provide you with a great place to work out, whether you are there to burn off some calories or are training for something more specific, we have the equipment and classes to suit every need.

At Simply Gym we pride ourselves on the range of facilities available and always ensure a great customer experience.

Visit your nearest Simply Gym and take a look.

•Open 24/7 (at selected gyms)

•All Classes Included At No Extra Cost In Dedicated Studios

•No Contract

•Large Cardio & Weights Area

•Free Parking

•Personal Training Available

•Spa Facilities (at selected gyms)

•High Quality Customer Service


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

748 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(748)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Gym in bilston

Came into the new gym today in bilston and it looks amazing, they really have smashed it out the park!

It’s so spacious which helps with the anxiety of working into a gym!

I can’t wait to get started!

April 7, 2025
Unprompted review
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Sighned up to the new gym in bilston…

Sighned up to the new gym in bilston amazing quality of equipment and approachable staff very clean and spacious and completely worth the money.

April 7, 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Had a tour of the Bilston gym

Had a tour of the Bilston gym, Ian was a great tour guide and was very helpful... So far so good everyone seemed nice enough

April 4, 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Equipment is excellent

Equipment is excellent, the staff are very friendly and helpful. Plenty of classes.

March 11, 2025
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 1 out of 5 stars

Lovely gym I used for a year then I got ripped off

Lovely gym I used for a year. Basic enough. When it came to cancelling (no need to explain the reason to save money in this year I’m sure) I took it into my own hands to cancel the direct debit so I did not have to wait months while money was taken like I was informed by others. I was then notified that a payment still needed to be made. I begrudgingly took on board that fine I cancelled 4 days before my next payment (I do not have the time to keep track of my days just my money again like us all). I was not informed however of a cancellation fee from 6-10 days before the next payment was due (very ambiguous 6 days is okay but to someone else 7 days would not be then?). I also found this out from research (crazy to say that) days after receiving a ‘your membership has been cancelled from this date’ email. Was an alright gym until the terrible customer service and lack of informing customers of this is the reason for this review hopefully others will be well informed now. I am just wondering where the immediate ‘cancel’ button is that the government suggested introducing by this point?? But that is not the point of this that is a side rant.

March 19, 2025
Unprompted review
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Reply from SimplyGym.co.uk

Hi Tegan, We appreciate your feedback and understand that cancellations can sometimes be frustrating. As direct debits require a few days' notice before the payment is processed, canceling just a few days before your next billing date may still result in a final payment. This is outlined in our terms and conditions at the time of sign-up and applies to most direct debit agreements, whether for utilities, subscriptions, or memberships. Please email us at customerservice@simplygym.co.uk regarding which gym this is and we will look into this for you. Simply Gym HQ

Rated 5 out of 5 stars

Great people

Great people
Fantastic equipment
Spacious changing room
24 hrs is awesome

February 18, 2025
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 4 out of 5 stars

Good customer service

Good customer service, please plenty of equipment and so far environment 👍

February 17, 2025
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Reply from SimplyGym.co.uk

Thank you for the positive review, please email us at customerservice@simplygym.co.uk on how we can make it 5*! Simply Gym HQ

Rated 5 out of 5 stars

Very friendly

Very friendly. Very clean. Lovely people.

February 24, 2025
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Absolutely love simply gym Bedford…

Absolutely love simply gym Bedford amazing staff and classes are great. Very well equipped gym. I like the fact it's 24 hours as I go early mornings. It does get very busy but to be expected. Been a member for several years

February 28, 2025
Unprompted review
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Good Gym 👍

I tried SimplyGym because my previous gym, whilst well equipped, was just too busy all the time, even midday, and I never managed to complete a planned workout. SimplyGym has a great balance of machines and free weights, the staff are great and whilst well attended it’s never been too busy to get in my way. I’ve not tried any classes but there seems to be plenty on offer, and so far I’m very pleased with my membership.

February 14, 2025
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 4 out of 5 stars

Bike it and Like it

I go for mainly the bikes , didn't like where they moved them too , preferred them facing the wall than stuck in the middle as they are now, so I left the gym , but I've since rejoined , as easier joining process than the others in my area

February 13, 2025
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Reply from SimplyGym.co.uk

Hi Colin, sorry to hear this regarding the placement of the bikes. Please email us at customerservice@simplygym.co.uk regarding which gym this is and we can look into this. Glad to hear the rejoin process is simple for you. Simply Gym HQ

Rated 5 out of 5 stars

A friendly and clean environment…

The environment at the gym is friendly and the entire gym is exceptionally clean. I love the women's only gym area that affords me the privacy I enjoy.

January 28, 2025
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Reply from SimplyGym.co.uk

Thank you so much for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Amazing staff

Amazing staff, always helpful and friendly

Great choice of classes and facilities

January 28, 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

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