SimplyGym.co.uk Reviews 

748
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and approachable, creating a welcoming atmosphere for everyone. People frequently highlight the excellent facilities, noting the cleanliness, modern equipment, and wide selection available for various fitness needs. The overall quality of the gym and its offerings is highly regarded by consumers. Reviewers also appreciate the positive user experience, finding the environment relaxed and easy to navigate, which makes getting started or returning to fitness straightforward. Many people enjoy the variety of classes and the well-maintained layout, making it simple to get back into a fitness routine. The welcoming atmosphere and ample parking further contribute to a highly satisfactory experience for most.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Facilities

Consumers find facilities to be positive, often highlighting the cleanliness, good equipment, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the gym's equipment as excellent, new,... See more

User experience

Users describe positive interactions with the user experience, highlighting an easy and welcoming environment... See more

Product

Clients share positive opinions on product, highlighting the wide choice and variety of useful equipment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All staff are really friendly and approachable. I've had a session with a personal trainer (Jack) who managed to make me feel like my fitness journey would be doable and really enjoyable and i left fe... See more

Company replied

Rated 5 out of 5 stars

I recently joined Simply Gym Earls Place Coventry. The Manager Paul and Assistant Manager Ricky are really friendly and helpful. Most of the personal trainers are also very friendly. It is the cleanes... See more

Company replied

Rated 5 out of 5 stars

I just want to give a huge shout-out to Ian and Karl at the gym. The place is always absolutely spotless, and every single time I come in they are cleaning, smiling, and making the effort to say hel... See more

Company replied

Rated 5 out of 5 stars

Simple Gym Bilston is absolutely amazing. The gym has a great atmosphere and the equipment is always clean and well looked after. The staff are friendly and welcoming, especially Joe. He’s always poli... See more

Company replied


Company details

  1. Gym
  2. Fitness and Nutrition Service
  3. Fitness class
  4. Leisure Centre
  5. Weightlifting Area

About SimplyGym.co.uk

Written by the company

SimplyGym.co.uk

High quality gym
at a low cost price

Simply Gym is committed to offering high quality gym and fitness facilities at a fraction of the usual cost of health club membership...

Every membership at Simply Gym is offered contract free. We don't believe in tying customers into long contracts and forcing them to see those contracts out, we are so confident that you'll love our gyms that you are free to leave anytime.

Our state of the art gyms provide you with a great place to work out, whether you are there to burn off some calories or are training for something more specific, we have the equipment and classes to suit every need.

At Simply Gym we pride ourselves on the range of facilities available and always ensure a great customer experience.

Visit your nearest Simply Gym and take a look.

•Open 24/7 (at selected gyms)

•All Classes Included At No Extra Cost In Dedicated Studios

•No Contract

•Large Cardio & Weights Area

•Free Parking

•Personal Training Available

•Spa Facilities (at selected gyms)

•High Quality Customer Service


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

748 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(748)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great gym

Great gym, friendly staff, excellent equipment and friendly atmosphere

January 16, 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 4 out of 5 stars

Almost everything I need

Everything you could need is basically there together with lots of free parking, so why only 4 stars? The answer is the lack of natural daylight and a window to the outside. Many would argue this is unimportant to getting fit but it's something I miss from other gyms I have been a member of.

January 27, 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Hi there, thank you for the positive feedback, in regards to the natural light this is something that comes with the structure of the buildings we take on. Simply Gym HQ

Rated 5 out of 5 stars

Good atmosphere here

There's a good atmosphere here, everybody busy getting on with their own thing on the floor. Classes are good - with Andrea's classes you know you've always worked hard! Good selection of classes, great facilities.

January 21, 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 3 out of 5 stars

Not too bad of a gym

Not too bad of a gym, unfortunately the one i went to some of the female workers were stuck up which lowers your valuation of the gym.

January 22, 2024
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Hi there, sorry to hear this is the experience you have had, please email customerservice@simplygym.co.uk so we can investigate this. Simply Gym HQ

Rated 5 out of 5 stars

Friendly gym

Really friendly and helpful staff who have made me feel welcome

Great choice of classes

January 8, 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 1 out of 5 stars

Bought a day pass

Bought a day pass, couldn’t get in! Wasted money on Christmas Day for a gym I couldn’t use 🤦🏻‍♂️

December 25, 2024
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Hi James, would you be able to email us at customerservice@simplygym.co.uk and we will look into this for you. Simply Gym HQ

Rated 5 out of 5 stars

Unbeatable atmosphere

Tried another gym but it couldn't compare to Simply's facilities. Simply has amazing equipment, staff and members, overall such a good workout environment.

December 16, 2024
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Great first impression

I recently joined SimplyGym Swindon (East) - I had a very polite and friendly welcome on my first visit at 6 in the morning from the manager and I was asked if I was comfortable and whether I needed a walk through. Once sorted I made my way to the changing rooms that were very spacious and clean, the gym itself was incredibly well equipped and it was spotless! I had a great workout, which, when trying a new gym for the first time, you don’t always get, but as I felt so comfortable and everything was neat and tidy it was so easy to just get into it! I will 100% be returning here and using it as my main gym going forward.

January 3, 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Excellent gym

Excellent gym, very well laid out, plenty of equipment

December 28, 2024
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 4 out of 5 stars

Am really enjoying going to this gym

Am really enjoying going to this gym. The ladies section is really good - makes you feel safe etc.
Could we get a a ski machine in there maybe, as I don't want to go out on the main floor and use one there.
Otherwise - brilliant - keep it up

November 12, 2024
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the positive review, please email us at customerservice@simplygym.co.uk which location this is and we will look into this for you. Simply Gym HQ

Rated 1 out of 5 stars

a place where racists can bully

a place where racists can bully, harass and intimidate other gym users with zero consequences. 5 of the "club rules" disregarded in 10 minutes by one member, the gym claims to provide a safe environment for members, it allows members to not only behave like animals, but to continue to attend after aggressively assaulting others. following an "investigation" the response was to accept that behaviours on BOTH sides should have been handled better. one member gets racially assaulted and is told to better their behaviour. unbelievable.

September 15, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look