First Sonos purchase for some time, but the sale was treated in the same friendly and efficient manner as my earlier purchases. In fact, Andrew remembered me, and I found the whole experience very eas... See more
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I bought four Monitor Audio C265 IDC with delivery to Austria. Perfect service via mail in advance. Shipping and customs went flawless! I got a trackingnumber and when the package arived at the the cu... See more
Company replied
I can highly recommend Simply Sound and Vision, great prices aside (My Sonos Five was £100 cheaper than anywhere else) the team that work here are great - Super helpful, friendly and very knowledgeab... See more
Company replied
Professional, knowledgeable, polite & thorough are words best used to describe the job done by Henry recently. My Sonos setup has never been better & wifi in the house now exceeds my expectations wit... See more
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Company details
Written by the company
Specialists in Home Audio since 2005. Advice, consultation, installation and supply of wide ranges of wireless audio systems and smart home technologies. Offering Sonos, NAD, Bluesound, Monitor Audio, Bowers and Wilkins and many other leading brands. With a state-of-the-art demonstration room, our trained experts will help you work out the best home audio and smart home system. Visit Simply Sound And Vision to get Hi-res music in every room!
Contact info
Unit 4 Heathlands Industrial Estate, Heathlands Close, TW1 4BP, Twickenham, United Kingdom
- 02089778633
- info@simplysoundandvision.co.uk
- simplysoundandvision.co.uk
4.9
Excellent
233 reviews
Asks customers to review
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You agreed to a good deal on a set of…
You agreed to a good deal on a set of three speakers and delivered them quickly.
July 2, 2023
Reply from Simply Sound and Vision
Hello Mr John,
Thank you so much for your positive feedback. It’s our pleasure to serve customers like you. Have a wonderful day!
Regards, Jake.
Reply from Simply Sound and Vision
Hello,
We’re so grateful that you took the time to share your feedback with us. I’m personally happy to hear that our team provided you with excellent service. Hope to serve you again soon.
Regards, Jake.
Reply from Simply Sound and Vision
Hi James,
Thank you for taking the time to share your experience with us, we very much appreciate it and hope to serve you again soon.
Regards, Jake.
Great price and fast service
June 6, 2023
Reply from Simply Sound and Vision
Hi Paul,
Thank you for sharing your experience with us. We strive to be the best we can be every day. Thanks again, and we hope to serve you again soon.
Regards, Jake
Honest price and speedy delivery!
June 12, 2023
Reply from Simply Sound and Vision
Hi Canne,
Thank you for taking the time to leave us a review, it is very much appreciated by us. Hope to make your next visit just as positive. Have an amazing day!
Regards, Jake
It’s all about communication
Ordered Mountson stands for the Sonos Eco 300 speakers.
Once they came into stock they were delivered very promptly and look great.
I knocked one star off just because I’d have liked to have been more informed on the delivery date which took over two months from the date they were ordered.
June 4, 2023
Reply from Simply Sound and Vision
Hello,
Thank you for sharing your positive review. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company. We’re grateful that we had the opportunity to serve you and we hope to serve you again soon.
Kind Regards, Jake
Great service
Great service, quick delivery, effortless order process and really great speakers!
June 11, 2023
Reply from Simply Sound and Vision
Hi Jamie,
Thank you for your review. We are always happy when customers like you enjoy the speakers they have received from us. Come back anytime!
Regards, Jake.
Great service
Great service. I called, discussed my requirements, was quoted, invoiced, shipped and took delivery the next day. My first transaction but certainly not my last!
June 7, 2023
Reply from Simply Sound and Vision
Hello John,
It is not every day that we receive feedback as detailed and thoughtful as yours. Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! We hope to serve you again soon.
Kind Regards, Jake.
Great service and delivery
Great service and delivery
Quick and easy
Would highly recommend
June 7, 2023
Reply from Simply Sound and Vision
Hi Jason,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us, hope to serve you again soon.
Kind Regards, Jake.
Reply from Simply Sound and Vision
Hi Terence,
Thank you for the 5-star review! We’re here to serve you anytime.
Sincerely, Jake.
Easy to purchase online
Easy to purchase online. Excellent price. Speedy delivery. What more is there?
May 29, 2023
Reply from Simply Sound and Vision
Hello Mr. David,
Glad you enjoyed shopping on our website. Thank you very much for your feedback. Enjoy your purchase. We hope to see you again when you need anything.
Regards, Jake.
They keep you in touch
They keep you in touch, and treat you like a customer, which unfortunately is all too rare these days
June 4, 2023
Reply from Simply Sound and Vision
Dear Andy,
Our team enjoys doing what they do because of customers like you. We’re grateful for your feedback, thank you.
Kind Regards, Jake.
Good customer service with friendly…
Good customer service with friendly staff and always willing to help
May 18, 2023
Reply from Simply Sound and Vision
Hello John,
Thank you for taking the time to leave us this review. We love hearing from our customers. We hope to serve you again in the future.
Regards, Jake.
Great service
Great service, products were received exactly when they said we would get them. Friendly staff too
May 17, 2023
Reply from Simply Sound and Vision
We’re so happy that we could give you a 5-star experience. Our team is grateful for your positive feedback. Looking forward to having you again soon, come back anytime!
Regards, Jake.
Next day delivery excellent service and…
Next day delivery excellent service and excellent product.
May 15, 2023
Reply from Simply Sound and Vision
Hi Mara,
We sincerely thank you for your review. It has been our absolute pleasure to serve you, and we hope that you return soon.
All the best, Jake.
It always feels like they give you the…
It always feels like they give you the best advice, rather than just trying to sell you something. Would definitely recommend them, whether you are looking for high end solutions or just everyday audio kit.
May 11, 2023
Reply from Simply Sound and Vision
Hi Gareth,
We have been music streaming experts since 2005. It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. We look forward to serving you always. Have a wonderful day!
Kind Regards, Jake.
Product unavailable after payment
The product that I ordered and paid for us not available and I am only informed after the purchase. However, they offer me a similar product. They told me my item has been shipped but the tracking number is incorrect.
May 1, 2023
Reply from Simply Sound and Vision
Hello Harry,
We appreciate you taking the time to leave us a review. Please be advised that on the product page (just above the "Add to basket" button) there is a "Lead Time" message that lets you know the best expected delivery time we currently have for the product. We have considered your situation and have suggested an alternative product to meet your needs faster. But international delivery is unpredictable in its timing.
Your package should have left the UK via Heathrow Airport and be on its way to you by the moment. It is difficult to predict how much more time the postal service will need, but we are monitoring the situation. I wish I could be more helpful, but that's about all we know from the postal service at the moment. Just in case, I will ask a colleague to send you the tracking number that I have on file regarding your order - it works fine on the Royal Mail website. If you have any questions - please just email us anytime. I sincerely hope that the package will reach you soon so that you can enjoy the music from your new speaker even more.
Kind Regard, Jake.
Prompt attention to an out of stock…
Prompt attention to an out of stock situation on an item I'd ordered. I accepted the offer of an upgrade to a superior product at no extra cost , which was delivered promptly and in excellent order.
I rate this as excellent customer service. If you make a mistake, own it promptly and offer compensation. 5 Stars all the way.
May 9, 2023
Reply from Simply Sound and Vision
Hello Edward,
Thank you. It is not every day that we receive feedback as detailed and thoughtful as yours. Your comments have been shared with our entire team. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.
Sincerely, Jake.
Reply from Simply Sound and Vision
Hi Carl,
Thanks so much for sharing your feedback about our service. Your rating keeps us inspired. Hope to serve you again soon.
Regards, Jake.
Outstanding support and service
Outstanding support and service. Genuine advice given by absolute subject matter experts. Fantastic experience - very highly recommended.
May 4, 2023
Reply from Simply Sound and Vision
Hi Andrew,
Thank you so much. Feedback like yours is really valuable to us. It helps us continue to improve and provide the best possible service. Thank you, and have a great day!
Regards, Jake.
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