First Sonos purchase for some time, but the sale was treated in the same friendly and efficient manner as my earlier purchases. In fact, Andrew remembered me, and I found the whole experience very eas... See more
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I bought four Monitor Audio C265 IDC with delivery to Austria. Perfect service via mail in advance. Shipping and customs went flawless! I got a trackingnumber and when the package arived at the the cu... See more
Company replied
I can highly recommend Simply Sound and Vision, great prices aside (My Sonos Five was £100 cheaper than anywhere else) the team that work here are great - Super helpful, friendly and very knowledgeab... See more
Company replied
Professional, knowledgeable, polite & thorough are words best used to describe the job done by Henry recently. My Sonos setup has never been better & wifi in the house now exceeds my expectations wit... See more
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Company details
Written by the company
Specialists in Home Audio since 2005. Advice, consultation, installation and supply of wide ranges of wireless audio systems and smart home technologies. Offering Sonos, NAD, Bluesound, Monitor Audio, Bowers and Wilkins and many other leading brands. With a state-of-the-art demonstration room, our trained experts will help you work out the best home audio and smart home system. Visit Simply Sound And Vision to get Hi-res music in every room!
Contact info
Unit 4 Heathlands Industrial Estate, Heathlands Close, TW1 4BP, Twickenham, United Kingdom
- 02089778633
- info@simplysoundandvision.co.uk
- simplysoundandvision.co.uk
4.9
Excellent
233 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Problem sorted efficiently (blown adaptor)…
Sorted my problem (blown adaptor) quickly and efficiently. Such a relief. Tomasz very proficient, helpful and efficient.
May 2, 2023
Reply from Simply Sound and Vision
Hello Barry,
We’re blown away by your kind words, thank you. Your kind words encourage us to continue doing our best to make sure every client’s experience is a memorable one. We look forward to serving you always. Thanks again, and have a great day.
Regards, Jake.
Very prompt service
Very prompt service. Kept informed of delivery. Expected item delivered
May 1, 2023
Reply from Simply Sound and Vision
Hello David,
Thank you for the 5-star review. We value your feedback and can’t wait to serve you again.
Regards, Jake.
Reply from Simply Sound and Vision
Hi J.A.,
Our team enjoys doing what they do because of customers like you. Thank you so much!
Sincerely, Jake.
Very pleased to have found them
Superb customer service… much needed advice!
Good price point too.
April 2, 2023
Reply from Simply Sound and Vision
Hello, Amanda!
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you.
Have a wonderful day!
Sincerely, Jake.
Excellent price and fast delivery
Excellent price and fast delivery, item was in stock unlike some other retailers, I would recommend and use again👍
April 3, 2023
Reply from Simply Sound and Vision
Thank you for your kind words, Philip.
We’re grateful for your feedback. It’s our pleasure to provide the best possible service, and we’re glad that this commitment was reflected in your purchase. We look forward to the next time we’re able to serve you again. Have a wonderful day 👍
Regards, Jake.
Reply from Simply Sound and Vision
Dear David, it’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for your call and for giving us the chance to serve you.
Sincerely, Jake.
Excellent..Please keep it up..
March 29, 2023
Reply from Simply Sound and Vision
Dear customer, it gives us much pleasure to know that you would like to stay with us again. Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one. Thanks again, and have a wonderful day.
Regards, Jake.
Kept up to date with the stock of an…
Kept up to date with the stock of an item I was after and their site kept everyone informed of the 'in stock' item I (and everyone else it seemed) was after. Thanks.
March 28, 2023
Reply from Simply Sound and Vision
Hi David,
Thanks for sharing your positive review of our website. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our site. We hope to see you again soon!
Sincerely, Jake.
Really great service
Really great service, provided me with fantastic assistance on the phone and then the goods turned up on time. Very competitively priced too.
March 27, 2023
Reply from Simply Sound and Vision
Hi David.
We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you, it has been our absolute pleasure, and we hope that you return soon.
All the best, Jake.
Awesome as always!
Awesome as always!
Best price I could find anywhere, and a service second to none
March 20, 2023
Reply from Simply Sound and Vision
Thank you so much, Ben!
It fills us with pride to know that our service is valued by you. We strive to be the best we can be every day.
It has been our absolute pleasure to serve you, and we hope that you return soon.
Regards, Jake.
Reply from Simply Sound and Vision
Hi George,
Thank you for your review.
Rest assured, it's totally mutual. We are very happy with you too and hope to see you again soon!
Regards, Jake.
Perfect Service to EU
I bought four Monitor Audio C265 IDC with delivery to Austria. Perfect service via mail in advance. Shipping and customs went flawless! I got a trackingnumber and when the package arived at the the customs, i got a mail from DPD, with link with which i payed the import sales tax via paypal and two days later the speakers arrived at my home. I hope this review helps people from outside the UK.
March 16, 2023
Reply from Simply Sound and Vision
Hi Markus!
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.
Regards, Jake.
Continued top draw service as always.
March 20, 2023
Reply from Simply Sound and Vision
Thanks so much for your review Mark, we love getting feedback about our service and take pride in our customer service. Please get in touch if there is anything else we can do to make your day. We hope to see you again soon!
Excellent service & post sales advice
March 6, 2023
Reply from Simply Sound and Vision
Mr Steven, we really appreciate you taking the time to leave us your 5-star review. If there’s anything we can do to improve our offering, please let us know. It means a lot to the whole team, and we’d love to have you back very soon.
Reply from Simply Sound and Vision
Anton, you are more than welcome!
Thank you very much indeed for taking the time to leave us a review 🙂
We hope to see you again soon!
Sincerely, Jake.
Fast delivery, excellent service
Fast delivery, good price, excellent product, helpful customer service.
February 27, 2023
Reply from Simply Sound and Vision
Anton, thanks for the inspiring review. You listed three key points that we always try to adhere to: be fast, reasonable (in pricing), and helpful. We are here if you need anything else.
Sincerely, Jake.
Why go anywhere else?
I have ordered products through Simply Sound and Vision for many years. Really knowledgable, friendly staff Super responsive on email too. Next day delivery on in stock items An all round great customer experience.
February 8, 2023
Reply from Simply Sound and Vision
Thank you so much for taking the time to leave us a 5-star rating - it is much appreciated!
We take pride in our customer service, if there’s anything we can do to improve our offering, please let us know. We Look forward to seeing you again soon.
Best Wishes
Sincerely, Jake.
Efficiency and no fuss
February 7, 2023
Reply from Simply Sound and Vision
We are grateful and appreciate you taking the time to share your rating with us.
We are happy you loved your experience and hope to see you again soon!
Regards, Jake.
Very quick and informative good company…
Very quick and informative good company to buy from thank you
February 2, 2023
Reply from Simply Sound and Vision
Thank you for your awesome review, Julia.
We are happy you loved your experience! We’re always here if you need anything.
Regards, Jake.
Trust this firm to help
So what can I say - I have had a few interactions with organisation and without a shadow of a doubt, they offer the best customer service I have probably ever experienced. What is more, it isn't about one person there - but a culture of people who really seem to care. Thank you Andy specifically - you are a star.
January 9, 2023
Reply from Simply Sound and Vision
Thank you so much for your review, Dave. We love hearing from our customers, so I’ve passed your feedback about our service to the team – they’ll be thrilled that they were able to make a difference in your life. We take pride in our customer service, if there’s anything else we can do, please let us know.
Regards, Jake.
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