Single Speed Co. Reviews 172

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

SCAM !! DO NOT BUY FROM THIS COMPANY. Like many others here, i was scamed by singlespeedco. I bought a bicycle back in October, they never sent me the product. I talked to my bank and did a chargeba... See more

Rated 5 out of 5 stars

Delighted with ordering process and how the bike looks. Was realistic in knowing that any discounted (Rutherford State Cycle) would need some upgrading. Tyres and brakes pads for example - very en... See more

Rated 1 out of 5 stars

I ordered a bike from their website in the beginning of October, and was told it would take up to 14 days for the order to be shipped (which was ok even if their website said at max 14 days including... See more

Rated 5 out of 5 stars

I bought my bike with Single Speed Co. through my employers cycle work scheme. The customer service I received was absolutely fantastic - I think I managed to change my quote four times and each req... See more

Company details

  1. Bicycle Store
  2. Recreation Center

Information provided by various external sources

Digital cycling company with a very real attitude to bicycles.


Contact info

3.2

Average

TrustScore 3 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I changed few parts from my old

I changed few parts from my old, but bicycle that came was okay anyways, just wanted to change something, so it’s more original

February 1, 2018
Unprompted review
Single Speed Co. logo

Reply from Single Speed Co.

Hi Robertrs, thanks for your review! I just wanted to check what has disappointed you so much to leave such a low (only 2 out of 5 stars) rating since you have not reached out to us? We would love to hear your feedback!

Rated 1 out of 5 stars

I bought a bike which after …

I bought a bike which after professional assembly, as recommended by the company, turned out to be bent by 10mm. I immediately contacted the company regarding the issue on the 6th of December. I am writing this review today on the 8th of January and I still haven't received an adequate response despite following up a number of times and being promised that they would get back to me asap! The Bike I purchased was one of the mid range ones and so it is completely unreasonable to have it delivered damaged, the bike is brand new and technically is still under warranty.

January 8, 2018
Unprompted review
Rated 5 out of 5 stars

Superb experience! Excellent customer service and stunning products!

I have had a superb experience with Single Speed Co. From start to finish they were very helpful and clear in handling of my purchase. Even when it turned up and I got it out of the box with a crack in the break leaver! It was easy to contact them through Facebook messenger (so quick and easy compared to emails going back and forth) and totally understanding and apologising even though it was probably he handlers of the product. Said it was no problem and happy to send it to another address with ease too. Friendly staff on the other end and all round very helpful even when I had a problem. And not to mention a beautiful looking product I received in the end too!

January 8, 2018
Unprompted review
Rated 5 out of 5 stars

Cheapest price

Cheapest price, reasonably quick delivery time and staff are helpful responding to emails quickly. Recommended.

December 29, 2017
Unprompted review
Rated 5 out of 5 stars

Very nice bicycle

Very nice bicycle. Just as nice as in the picture. classic design. Beatuful color. Good price. Fast service and quick delivery.

December 16, 2017
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, love the fact that they use Facebook messenger to communicate, very convenient. They were very clear about the status of my order and I even got a thanks from the company owner! Keep up the good work guys 👊🏼

December 7, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look