Singsaver Reviews 109

They reply very fast whenever I have an issues with the rewards. They solve my problem in properly way and quick.

Was given a short (1 month) redemption period for a gift and I accidentally missed it. However Marrione from the Singsaver team looked into my appeal promptly and was able to grant an extension. Appreciate her help.

I had claimed several rewards through SingSaver, they have very good offers.

Fuss free, quicker then expected

Although the process took three months to complete, my redemption review appeal was smooth and well‑supported by Jhaycee and Jaryll’s prompt follow‑ups. Thank you.

Applied for HSBC credit and the reward status was pending for longer than I expected. I email the team and got a response within reasonable time frame. They asked me to wait for another few weeks. However I had to travel for work out of Singapore for almost a month and missed on the redemption period. The singsaver team, Jeremiah was kind enough to get me an exemption to redeem the gift. Overall i think the window to redeem the gift is too short. I had some friends who missed out on the period to collect the gifts and had to forfeit although they were qualified.

The claim process is easy but it would be better if customers could receive message once they are entitled to receive the rewards.

Easy, customer service response was fast

Really impressed with this offer—low interest rate and a generous cash rebate make it a very competitive deal plus a free ipad 9. The application process was smooth, and the savings are decent.

Never give out reward promised citing technical reasons. Annoying and feel cheated.

Really good experience and received the reward very fast. I'll recommend my family and my friends to use it too.

Never expect to receive the paynow reward in such short time!
Thanks Singsaver

For Citibank rewards approval came fast and efficient.

For HSBC rewards still pending and been informed that will need to wait for 5 months after card approved. :(
will not recommend to my friend for this card if the waiting time take so long. Hope they can improve the processing time of paynow rewards.

thanks for asking to feedback.

Citibank rewards approval came fast. HSBC still pending after more than 2 months.

I am happy to use this platform for the generous rewards it provides .

Buying insurance is thru them is a scam. After 6 months, I am still chasing them for an update for the vouchers. even after emailing, they will push you around like a ball ! Terrible!!

Review of My Experience with SingSaver

My recent experience with SingSaver has been highly disappointing and raises serious concerns about the reliability and transparency of their reward fulfilment process.

I applied for the Trust Bank loan in May 2025 directly through SingSaver’s website, using their provided link, and then completed the loan application in the Trust Bank app exactly as instructed. Immediately afterwards, SingSaver emailed me saying that my reward was “waiting,” which clearly implied that the necessary steps had been completed.

When I later followed up regarding the reward, I was told that a referral code was required—information that was not stated upfront. Trust Bank itself then provided me with the proper referral code on the same day, confirming my participation in the promotion. I also submitted proof of my active loan, including screenshots and bank confirmation, leaving no ambiguity about meeting the eligibility requirements.

Despite all this, SingSaver later claimed that there was “no confirmed valid loan,” which is simply incorrect. When I challenged this and provided the evidence, they initiated an appeal and told me the process would take 4–8 weeks. After waiting patiently, their final message was that the reward would still not be approved, with no meaningful explanation, no acknowledgement of the evidence provided, and no accountability for the misleading communication that occurred at multiple steps.

The most frustrating part is that all actions were completed in good faith, precisely in accordance with SingSaver’s stated process, yet the outcome dismisses the facts entirely. Receiving contradictory information and vague rejections, even after providing complete documentation, leaves the strong impression that SingSaver’s reward verification process is inconsistent at best, and unfair at worst.

A platform that markets itself around rewards should ensure clarity, transparency, and honouring legitimate claims. Unfortunately, my experience shows none of these.

I will not be using SingSaver again, and I will advise others to be cautious when participating in their promotions—especially when rewards are promised upfront but later denied without valid justification.

Final note: After several weeks of calls and providing documentation directly to Trust Bank, the matter was ultimately resolved with Trust Bank itself, which verified that my claim was valid. The fact that the bank recognised my eligibility—while SingSaver repeatedly rejected and mishandled the case—reflects even more poorly on SingSaver’s internal processes. My recommendation is simple: avoid this website at all costs.

Horrible experience, never paid out the rewards. When asking for it they only give standardized responses about “something went wrong” or “something is missing”, without providing further details. Don’t use it, its a waste of your time and energy

I am extremely disappointed with my experience with SingSaver’s travel insurance promotions. I signed up for a plan that was heavily advertised with attractive freebies and rewards, yet none of these were ever delivered.

Each time I contacted customer service, I was told it would take five weeks for follow-up and eight weeks for approval, only to later receive a rejection without clear explanation. This has now happened three times, and each case has dragged on for months — sometimes close to a year — with no proper resolution.

It is very frustrating to see such misleading promotions and poor customer service. Please beware of this website. Is unreliable.