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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the helpfulness of the staff, noting their responsiveness and willingness to assist. Many appreciate the fast processing times for rewards and the overall positive experience with the service. However, some people were dissatisfied with the response times and the customer service, with some reporting delays in receiving rewards or issues with the website. A few other people also felt that the company's promotions could be misleading, leading to frustration and a lack of resolution for their concerns.

What people talk about most

Response time

Clients share ambiguous opinions on response time. Many customers praise the fast and responsive service,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the helpfulness and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being friendly,... See more

Website

Customers had ambiguous experiences with the website. While some reviewers found the website very clear,... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise fast response... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff were helpful, got my gift early too in time for my girlfriend’s birthday, super thankful for that to the team. Small downside is that you used to be always able to connect with the team via t... See more

Company replied

Rated 4 out of 5 stars

Exceptional service! I missed my reward deadline, but SingSaver’s team was incredibly helpful and flexible. They responded quickly to my emails and allowed me to claim the reward despite the deadline... See more

Company replied

Rated 4 out of 5 stars

I missed out on claiming my CapitaVoucher gift, Jeremiah helped me to request for an extension. Appreciate it. One feedback is to inform the customer receiving the gift that the email is from DBS and... See more

Company replied

Rated 4 out of 5 stars

Applied for a credit card in Sep2025 and redeemed the rewards recently. Had some issues with the redemption code and was assisted by Jarryl who was helpful and clear in the follow-through.

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Singsaver.com.sg is a financial comparison website that lets its users make informed financial decisions with the use of its free credit card comparison tool.


Contact info

3.7

Average

TrustScore 3.5 out of 5

109 reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Zero Trust in Singsaver x Bank credit card promo

Singsaver struck again. It promoted UOB credit card application gift in March24 and I met every condition (spent $2k within first 60 days) and now in Sep upon enquiring like three times for past months, the answer is the standard 'you are not eligible...' The staff then refused to answer further why I am not eligible. It's lowball scamming, not sure if it's the bank or just Singsaver. Zero trust. If i can give zero star I would.

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

Singsaver webpage value and Insurance Service provider does not tally

Singsaver webpage price differs from Insurance provider.
Singsaver webpage includes Covid 19 cover but Insurance provider page asked for add on for Covid 19 cover where the price is high.

Wasted my time and was not able to contact via a phone number. I am expected to send an email where response was the next day and did not answer the question.

July 1, 2024
Unprompted review
Rated 1 out of 5 stars

Worst service in Singapore

Terrible experience with Singsaver. Applied for OCBC credit card and was promised $350 voucher gift. Singsaver keep delaying the gift and did not reply email.

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

do not trust this company

do not trust this company. the promised rewards were not sent to us. we were asked to wait 3 months to claim the reward. on completion of 3 month the customer service said an email sent but till today no we have not received it. they closed the case as the rewards was not redeemed in time. it looked a scam. so never trust singsaver. This is for Citibank and Tyson vacuum cleaner promotion.

November 13, 2022
Unprompted review
Rated 1 out of 5 stars

A FRAUD Company did not put on clear…

A FRAUD Company did not put on clear requirements when you apply for a credit card but when you ask for rewards, they will find all the excuses that your payment is not eligible. Please do not believe their crazy marketing emails, you will not get free stuff. you will not get it even after half a year, just waste everywhere's time.

Bear in mind, do not apply here. Totally fraud. and the comment here, the show off here should be Singsaver's staff. It is just a matter of time before this whole scam reveals. HSBC is fraud, singsaver is fraud.

May 30, 2022
Unprompted review

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