Sister Sensory  Reviews 182

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I have two neurodiverse children and we have always been able to find suitable items at Sister Sensory for all our needs. We have never had an issue with any item received. Correspondence is great and... See more

Rated 5 out of 5 stars

The order process was simple. Customer service was great. I had a problem with how my autofill filled in my address. This was sorted out with a simple phone call from the Sister Sensory office ladies.... See more

Rated 4 out of 5 stars

It was an easy process to arrange the order to be paid through an NDIS invoice. My main take-away was that the shipping process was not ideal - while the packaging did label it as fragile, it was plac... See more

Company replied

Rated 5 out of 5 stars

After seeing a speech pathologist at a feeding clinic for my 15 month old they referred me to Sister Sensory for chew training and feeding tools. I purchased the Ark P grabber and ProSpoon. I was cont... See more

Company replied

Company details

  1. Children's Toys Store
  2. Children's Store
  3. Educational Supply Store
  4. Gift Shop

Written by the company

Being a large online store of Educational and Sensory Products servicing Australasia, we are able to cater to a wider range of audience, with a motive to bring about a change to the way children and adults with special needs learn the ways of life. We also have a storefront based in Melton, Victoria. We are a family owned Australian Business that has been helping families since 2016. At Sister Sensory, we cater to these unique requirements. We’re the one stop sensory shop for those looking for sensory toys. We strive to stock a variety of different toys, sensory tools and educational products to offer something for every child, providing new challenges and stimulating new experiences. Sister Sensory's range is full of Sensory Products and Toys, Educational Games & Puzzles, Support Aides, Oral & Chews Items, Educational & Therapy Books, Fidget and Tactile Products, Weighted Items, Timers, Visual Aids , Classroom Resources, Aromatherapy, Fine and Gross Motor Products , Writing Solutions and many more items . We are fully NDIS registered. We offer afterpay and zippay.


Contact info

4.8

Excellent

TrustScore 5 out of 5

182 reviews

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Rated 5 out of 5 stars

Excellent dotted thirds whiteboards!

I ordered a class set of whiteboards that had dotted thirds on one side and were blank on the other side. They were very reasonably priced, they had the amount that I needed in stock, the ordering process was easy, the item arrived quickly and it was exactly as described. The whiteboards were perfect - exactly what I was after! Very happy and will be purchasing from here again!

February 21, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Great customer service with fast delivery

Great customer service, good communication with prompt delivery turn around time.

February 18, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Exceptional support

Exceptional support, lovely lady who helped me as i am new to NDIS and the customer service to the products I required recommended by O.T nothing in stock and delivered quickly.

March 3, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

My son loves his chew necklace

My son loves his chew necklace, wears it all day everyday since we picked it up from the post. Postage was quick too.

March 3, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Great variety of items and quick…

Great variety of items and quick delivery

March 4, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Great communication and quick delivery.

Great communication and quick delivery.
Helpful staff who happily assisted me by respectfully discussing my child's needs and making appropriate recommendations. I would definitely recommend Sister Sensory.

March 1, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Thank You

Great service & lovely delivery note!

February 29, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, arrived the next day after ordering and fantastic quality!!! Thank you!

February 28, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Always responding back

Always responding back, very polite

February 27, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Quick service

Quick service and fantastic products for my 5 year old to help with fine motor skills

February 19, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Sister sensory is my favourite ndis…

Sister sensory is my favourite ndis supplier of sensory item. The communicate any issues and very easy to deal with.

February 16, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Great customer service

Always keeps communication open and fast delivery.

February 15, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Overall happy with it all 👍🏻

Looked exactly what I ordered. Great product! overall very happy with everything. 👍🏻

February 15, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Great service

They almost had exactly what I wanted (was out of stock of the preferred colour, but great other options). Ear muffs arrived quickly, packaged well. Thanks for the great service.

February 14, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Top quality all round

Excellent customer service and love the products. Will continue to use sister sensory!

February 9, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Hassle free experience.

Really easy to order, fast post. Loved the handwritten note to make it that much more personal. Will order again from here when we need items for our special needs students.

February 12, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Great service!

I love that you look after the NDIS process for agency managed. This is so helpful.

February 9, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Good Service

Quick and efficient service
Good communication and follow-up

February 5, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Love this company!

Definitely recommend sister sensory, so many great products for little ones, I will definitely order again very soon, I love that they are ndis approved! My daughter loved her new toys and all her new numberblocks figurines! My delivery came so fast also, great packaged.

January 30, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

Rated 5 out of 5 stars

Great toy store

Large range of toys and very helpful staff. Very glad to recommend Sister Sensory !

January 23, 2024
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Reply from Sister Sensory

Your 5-star review is truly appreciated . We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again.

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