I have two neurodiverse children and we have always been able to find suitable items at Sister Sensory for all our needs. We have never had an issue with any item received. Correspondence is great and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The order process was simple. Customer service was great. I had a problem with how my autofill filled in my address. This was sorted out with a simple phone call from the Sister Sensory office ladies.... See more
It was an easy process to arrange the order to be paid through an NDIS invoice. My main take-away was that the shipping process was not ideal - while the packaging did label it as fragile, it was plac... See more
Company replied
After seeing a speech pathologist at a feeding clinic for my 15 month old they referred me to Sister Sensory for chew training and feeding tools. I purchased the Ark P grabber and ProSpoon. I was cont... See more
Company replied
Company details
Written by the company
Being a large online store of Educational and Sensory Products servicing Australasia, we are able to cater to a wider range of audience, with a motive to bring about a change to the way children and adults with special needs learn the ways of life. We also have a storefront based in Melton, Victoria. We are a family owned Australian Business that has been helping families since 2016. At Sister Sensory, we cater to these unique requirements. We’re the one stop sensory shop for those looking for sensory toys. We strive to stock a variety of different toys, sensory tools and educational products to offer something for every child, providing new challenges and stimulating new experiences. Sister Sensory's range is full of Sensory Products and Toys, Educational Games & Puzzles, Support Aides, Oral & Chews Items, Educational & Therapy Books, Fidget and Tactile Products, Weighted Items, Timers, Visual Aids , Classroom Resources, Aromatherapy, Fine and Gross Motor Products , Writing Solutions and many more items . We are fully NDIS registered. We offer afterpay and zippay.
Contact info
Factory 4/4 Brooke Court, 3337, Melton, Australia
- 0401 689 313
- sales@sistersensory.com.au
- sistersensory.com.au
4.8
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Reply from Sister Sensory
Your 5-star review is truly appreciated Mia. We value your feedback, and it helps us maintain the high standards we aim for. We can't wait to welcome you back again in 2024
Quick to post
Quick to post. Great items , my son loves his Custer ball and we are working on him to swap his chewing to the material strap. Which has been super easy to wash and dry.
November 28, 2023
Reply from Sister Sensory
Thank you so much for the 5 stars ... It's much appreciated and valued. We love that you are really happy and your son is super happy with the Custer ball. See you again soon.
Text message was great, excellent service
Text message was great, especially when item was listed as sold out on website, I was notified it would be added by end of day or next day, so I knew not to give up. Bonus fidget toys a pleasant suprise!
November 28, 2023
Reply from Sister Sensory
Thank you so much for the 5 stars Lisa ... It's much appreciated and valued. We love that you are really happy and didn't give up hope. See you again soon.
Excellent little octopus
Was initially concerned at choosing "male" version as child does not like certain colours. When it arrived he loved it. Very happy with the purchase, quick delivery and no issues. Would buy from sister sensory again.
November 14, 2023
Reply from Sister Sensory
Thank you so much for the 5 stars ... It's much appreciated and valued. We love that you are really happy. See you again soon.
Reply from Sister Sensory
Thank you so much for the 5 stars ... It's much appreciated and valued. We love that you are really happy. See you again soon.
Fast shipping and carefully handled.
Fast shipping and carefully handled.
My 4 year old autistic child loves every single item we’ve got it help him calm and communicate more.
November 13, 2023
Reply from Sister Sensory
Thank you so much for the 5 stars ... It's much appreciated and valued. We love that you are really happy. See you again soon.
The website was easy to navigate ad the…
The website was easy to navigate ad the service was prompt.
November 11, 2023
Reply from Sister Sensory
Thank you so much for the 5 stars ... It's much appreciated and valued. We love that you are really happy. See you again soon.
Great swift service and delivery
November 24, 2023
Reply from Sister Sensory
Thank you so much for the 5 stars ... It's much appreciated and valued. We love that you are really happy. See you again soon.
Reply from Sister Sensory
Thank you so much for the 5 stars ... It's much appreciated and valued. We love that you are really happy. See you again soon.
would not recommend
would not recommend - one eye fell out within a short time of using
November 22, 2023
Reply from Sister Sensory
Hi Pam, we are sorry to hear about the animal. we have discussed this over the email. Have a great day
Earmuffs and Material Necklaces
It was easy to navigate the website to find what I was looking for. Delivery was quick. My daughter is happy with her earmuffs they fit perfectly, and she said they are very comfortable. Her material necklaces are fantastic. I'm hoping that they will save her clothes.
November 15, 2023
Reply from Sister Sensory
Thank you so much for the 5 stars ... It's much appreciated and valued. We love that you are really happy. See you again soon.
Great company
Great company. Answered all our questions we had. Quick delivery. Overall, amazing customer service 👌
November 17, 2023
Reply from Sister Sensory
Thank you so much for the 5 stars ... It's much appreciated and valued. We love that you are really happy. See you again soon.
I ordered two x super stretch wiggly…
I ordered two x super stretch wiggly worm sensory toys, I received a phone call to say only one was in stock and could they replace with something similar, I agreed if it was the same value and similar to the original purchased product.
What I received is in no way similar or of similar value, and the original product I purchased the one you have sent has opened packaging that has been taped up!!
This is supposed to be a Christmas gift and there is absolutely no way I can gift this product.
Very disappointed and will not recommend this company to anyone!
Disgraceful
November 16, 2023
Reply from Sister Sensory
Hi Shannon, i hope all is well. We have tried to contact you - you refuse to take out calls or answer our email. We called you to let you know about the out of stock - we asked you if you would like a replacement and it was explained the difference - you agreed. We have refunded both items to you as in the email - we want you to be happy . Thank you feedback its much appreciated and valued. We wish you all the best.
The prompt service and delivery was…
The prompt service and delivery was amazing ty so much
November 15, 2023
Reply from Sister Sensory
Thank you so much for the 5 stars ... It's much appreciated and valued. We love that you are really happy. See you again soon.
Returning happy customer!
Easy to use website, delivery was faster than expected, customer service was great and price was very fair.
Keeping me updated of every step!
Also we loved our little surprise and personalized note!
November 10, 2023
Reply from Sister Sensory
Thank you so much for the 5 stars ... It's much appreciated and valued. We love that you are really happy. See you again soon.
Prompt and amazing service
I always get prompt service and my order into the post as soon as possible. I’ve used Sister Sensory many time and am always happy to recommend them to other people.
November 8, 2023
Reply from Sister Sensory
Thank you so much for the 5 stars ... It's much appreciated and valued. We love that you are really happy. See you again soon.
Reply from Sister Sensory
Thank you so much for the 5 stars ... It's much appreciated and valued. We love that you are really happy. See you again soon.
Some well priced quality items
Great little company with some quality items. Responsive to questions. Only hiccup for me was a slightly glitchy website
October 24, 2023
Reply from Sister Sensory
Thank you so much for the 4 stars ... It's much appreciated and valued. we are glad you love the items. See you again soon.
We love the big foam bean chair
October 17, 2023
Reply from Sister Sensory
Thank you so much for the 5 stars ... It's much appreciated and valued. We love that you are really happy. See you again soon.
Product is as described and fantastic
Product is as described and fantastic . Speed of delivery and communication spot on ! Thank you
November 3, 2023
Reply from Sister Sensory
Thank you so much for the 5 stars Michelle... It's much appreciated and valued. We love that you are really happy with everything. See you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.