Sister Sensory  Reviews 182

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I have two neurodiverse children and we have always been able to find suitable items at Sister Sensory for all our needs. We have never had an issue with any item received. Correspondence is great and... See more

Rated 5 out of 5 stars

The order process was simple. Customer service was great. I had a problem with how my autofill filled in my address. This was sorted out with a simple phone call from the Sister Sensory office ladies.... See more

Rated 4 out of 5 stars

It was an easy process to arrange the order to be paid through an NDIS invoice. My main take-away was that the shipping process was not ideal - while the packaging did label it as fragile, it was plac... See more

Company replied

Rated 5 out of 5 stars

After seeing a speech pathologist at a feeding clinic for my 15 month old they referred me to Sister Sensory for chew training and feeding tools. I purchased the Ark P grabber and ProSpoon. I was cont... See more

Company replied

Company details

  1. Children's Toys Store
  2. Children's Store
  3. Educational Supply Store
  4. Gift Shop

Written by the company

Being a large online store of Educational and Sensory Products servicing Australasia, we are able to cater to a wider range of audience, with a motive to bring about a change to the way children and adults with special needs learn the ways of life. We also have a storefront based in Melton, Victoria. We are a family owned Australian Business that has been helping families since 2016. At Sister Sensory, we cater to these unique requirements. We’re the one stop sensory shop for those looking for sensory toys. We strive to stock a variety of different toys, sensory tools and educational products to offer something for every child, providing new challenges and stimulating new experiences. Sister Sensory's range is full of Sensory Products and Toys, Educational Games & Puzzles, Support Aides, Oral & Chews Items, Educational & Therapy Books, Fidget and Tactile Products, Weighted Items, Timers, Visual Aids , Classroom Resources, Aromatherapy, Fine and Gross Motor Products , Writing Solutions and many more items . We are fully NDIS registered. We offer afterpay and zippay.


Contact info

4.8

Excellent

TrustScore 5 out of 5

182 reviews

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Rated 5 out of 5 stars

Sister Sensory had exactly what I was…

Sister Sensory had exactly what I was looking for with many options.

They were very helpful, friendly as well as professional.

I have recommended to family and friends.

October 31, 2023
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Reply from Sister Sensory

Thank you so much for the 5 stars Kyley... It's much appreciated and valued. We love that you found what you needed. See you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, delivered on time,

November 1, 2023
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Reply from Sister Sensory

Thank you so much for the 5 stars ... It's much appreciated and valued. We love that you are really happy. See you again soon.

Rated 5 out of 5 stars

Great shopping experience

Great customer service and has everything you need and shipping was so fast. Thank you

October 18, 2023
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Reply from Sister Sensory

Thank you so much for the 5 stars Elana... It's much appreciated and valued. We love that you are really happy with everything. See you again soon.

Rated 5 out of 5 stars

Quick delivery and easy process to…

Quick delivery and easy process to purchase .
My 2 yo Son enjoys using them.

October 30, 2023
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Reply from Sister Sensory

Thank you so much for the 5 stars Nathan... It's much appreciated and valued. We love that you are really happy with everything. See you again soon.

Rated 5 out of 5 stars

Extra fast delivery and arrived in…

Extra fast delivery and arrived in great condition

October 17, 2023
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Reply from Sister Sensory

Thank you so much for the 5 stars Susan.. It's much appreciated and valued. We love that you are really happy with everything. See you again soon.

Rated 5 out of 5 stars

great service

Always great service and quick delivery! Great range of products!

October 30, 2023
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Reply from Sister Sensory

Thank you so much for the 5 stars Laura... It's much appreciated and valued. We love that you are really happy with everything. See you again soon.

Rated 5 out of 5 stars

All products are always great quality…

All products are always great quality fair prices and fast shipping

October 27, 2023
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Reply from Sister Sensory

Imogyn, we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Good quality and good servace and good…

Good quality and good servace and good variety

October 12, 2023
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Reply from Sister Sensory

Theresa, we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Good Quality

The experience was good. I got lots of great quality things from here. Customer service and communication was also great

October 11, 2023
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Reply from Sister Sensory

Viji,we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Fantastic services and very helpful…

Fantastic services and very helpful will shop again soon

October 23, 2023
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Reply from Sister Sensory

We are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 4 out of 5 stars

Quick responses.

Good response time. Easy to handle. Delivery was quick too.

October 10, 2023
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Reply from Sister Sensory

We are incredibly grateful for your 4-star review! We are appreciate your support . We look forward to seeing you again soon

Rated 5 out of 5 stars

As described

As described, my son loves it

October 8, 2023
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Reply from Sister Sensory

Regina,we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Order arrived very quickly…

Order arrived very quickly and there were no missing items. Very happy with the transaction

October 17, 2023
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Reply from Sister Sensory

Tracey we are incredibly grateful for your 5-star review! We are appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. Item selected, ordered and delivered within a minimal time frame. Excellent.

October 18, 2023
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Reply from Sister Sensory

We are incredibly grateful for your 5-star review! We appreciate your support . We also appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Product is exactly what we wanted

Product is exactly what we wanted. Shipping was fast. No damage to product.

October 17, 2023
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Reply from Sister Sensory

Terrie we are incredibly grateful for your 5-star review! We appreciate your support . So glad there was no damage... We appreciate your trust in us and look forward to seeing you again soon

Rated 5 out of 5 stars

Great service The Best

Great service. Good range and just wonderful easy to navigate on line shopping.

October 17, 2023
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Reply from Sister Sensory

Hi Kay, are incredibly grateful for your 5-star review! We appreciate your support . We appreciate your trust in us and look forward to seeing you again soon

Rated 4 out of 5 stars

Review of order process

More communication. It does take a little while to have confirmed order. Much better experience than previously.

October 3, 2023
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Reply from Sister Sensory

Hi Kara, we are incredibly grateful for your 4-star review! We are appreciate your support .Look forward seeing you again..

Rated 5 out of 5 stars

Always amazing

Always amazing, quick and wonderful service.

October 15, 2023
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Reply from Sister Sensory

Kileigh ,we are incredibly grateful for your 5-star review! We really appreciate your support and look forward to seeing you again soon

Rated 5 out of 5 stars

Such a great store with fantastic…

Such a great store with fantastic products. They go above and beyond normal customer service

October 12, 2023
Sister Sensory  logo

Reply from Sister Sensory

We are incredibly grateful for your 5-star review! We appreciate your support . We also appreciate your trust in us and look forward to seeing you again soon

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