SkatePro Reviews 

Easy site to negotiate, good quality product, fair prices. Excellent customer service

Very happy with the scooter pro. Really fast delivery.

Terrible customer service. Faulty product and they wouldn't provide any replacements. They asked me to measure my own skates to find a replacement part for my skates and search for the piece on their store. They don't know the compatible pieces for their most popular freeskate 😳
Had to order in a new piece from abroad with shipping because skatepro didn't have any.

I made the claim within 24 months of purchasing the product and they never helped me with the issue or reimbursed the replacement.

Won't be buying from Skatepro again. Prices are ok but I'd rather have reliability.

edit:
My response to skatepros message below.
I have reached out to you on two separate occasions with my order number and got no help.
Would you like me to put my order number in this trustpilot review so you can find my case through the review?

If someone is reading this review, just know that skatepro still hasn't helped me, even after responding to me on trustpilot.

My order number is 3648362
if you want to contact me

Update: After giving skatepro my order number here they contacted me over the phone and they're still not giving me replacement parts for the broken pieces.

Update 2:
(because skatepro keeps editing their response and not helping me)
I already know which axle it is, it is an adjustable rocker axle compatible with the frx 80s. I have bought my own replacement in the past. I don't need to measure it and why do you need me to measure it when you have them in stock? Just check it yourself. Here, this is a website with them if you don't know how to check [locoskates/products/seba-fr-x2r-rocker-axle].
Maybe it would have been a good idea to bundle a few of these with the defective products you are selling since these outer axles break much easier than the inner axles. Axles are supposed to be removable so you can flip the wheels. What's the point having an adjustable rocker that breaks when you try to adjust it?
Your representative told me over the phone that these products have a lifespan and are expected to break. The fact is, 3 out of 4 of my adjustable rocker axles have broken and 0 out of 4 inner axles are broken. They are fine. When I remove axles I take all of them off, so the rocker axles have been removed the same amount of times as the inner ones. The adjustable rockers are a complete gimmick that break incredibly easily.
You should have provided a drill with the product to remove the axle too since you expect them to break

Lots of choice ,easy to use website, great value.

I have had an awful experience with this company. I never write a bad review but in this instance I think the buyer should be aware and customers aware that if you have any issue with their couriers just cancel and move on to a more reliable vendor.

My experience started in mid November. The Christmas present I ordered was not delivered by their courier.
The company notified me of issues with the address (which other companies had successfully delivered to) and I updated it, gave them an alternative, phone numbers etc. There was never another attempt at delivery. While they were sending emails to the courier, the courier was returning the package to their depot in Belgium and ignoring them.

I assumed Skatepro were looking into the courier but looking back they were just sending an email without checking the status of the package (this was going on for weeks). To cut a long story short. Last week I cancelled the order and reordered and was told to expect it this week (I gave them a different address), they then emailed 4 days later with a revised delivery window (one being the other side of Christmas). They then email me today and say they cannot deliver due to some technicalities on their end. So here I am a few days out from Christmas left high and dry.

They are great emailers but unfortunately can't back up their commitments in my first and last experience of dealing with Skatepro.

This is a long one so buckle in.
I ordered two sets of skates and all the safety gear needed as well as bags to carry them for both my partner and my kids birthdays. I ordered with plenty of time to spare to be on the safe side. I ordered it on the 1st of Nov.
I was waiting for the delivery and reading the updates on the tracking.This went on till the 14th of Nov when it said it had been delivered when it hadn't and they said it had been signed for.
I called skatepro and they started a enquiry.
They did not receive any information from gls so they sent out a new package on the 28th of Nov.
I explained that it was birthday presents which was on friday week and was assured it would be with me between 3 to 5 working days.
I called after 5 days and was told there wasnt any reason it was late but to wait and was also given 10 euro refund. I missed both birthdays at this point. I called again and was given a further 20euro. The package finally arrived on the 14th of December. Then 3 days later on the friday the other package arrived.
I then received a phone call on Monday at about 9.30am. I was told I need to print off a label and bring the package to gls pickup spot. I asked can the post me a label as I dont have a printer and was informed they were being fair and it's the least I can do. Iv now wasted all the time I had to spend on the phone to them trying to get my package. Now I'm being told I need to spend more time sorting there issue. The last call the person was very rude and abrupt.

Reply
First I waited over a month for my product to arrive with no info from gls on why they said the first package had arrived and was signed for when it hadn't been and why was the 2nd package so late.
The issue with the last phone call was the language used. All the other phone calls were perfect and I must compliment all the staff I dealt with up to the last phone call. All I asked would it be possible to post me out a label as i will struggle to get to a printer. And i was informed that it isnt possible.i was then informed " I MUST print the label off" "I MUST bring it to a depot" and that it was the least I could do. So the least I could do is put myself out even more. Spend more of my time. To fix the problems your company and your partners created.

I’ve ordered a few times from skatepro and I won’t be doing it again.
Ordered skates and they came used, had to ship them back myself, replacement came and still used also had chew marks on them like it was animals ,3rd time finally was ok but still had scuff marks. Got discount off.
Ordered a rail another time and they sent the wrong rail but an extension, had to ship back again and finally got rail.
I wasted petrol to go back to post office multiple times and customer service was rude.
Never again.

They actually called me! I never gave them permission to ring me and only gave my number for delivery. My review is not just based on my experience but I have a few friends that experienced the same.
Calling me to give compensation so what I would lie and take my review down? Very shady.

Ordered it, payed it, arrived, all good.
No issues no worries.

Very good company, my No. 1, highly recommended.

Thanks for very good service and for good inlines skates thanks recommend you oll my friends thanks. But if someone else buying online plaeas text skatespro and ask about item. Like I asked about size. Skates.

Excellent online experience. Fast tracked delivery. Great choice of gear and very happy with my purchase.

Easy user experience and paddle board arrived quickly.

Amazing scates and super customer service.Quality product 😊

Great product, great price. Fast delivery

Fast delivery great range of products and prices

Product was faulty the valve wasn't attached to the sticky repair part

Really great service & price too - ordered on Sunday evening & delivered this morning. Will definitely order again!

Everything was smooth.
From purchasing to delivery.

Would not recommend. Bike arrived parts missing. They said they could not replace.
They told me there to source parts myself and send them receipts.

Do not buy unless they stop using GLS as a delivery service.
GLS never delivered to my address. When I rang their company they said “sometimes our delivery drivers just leave it somewhere”. I eventually found my package 3 weeks later an hours drive away. They forged my signature and when I rang to query where the package was they never rang me back. I placed a complaint with skate pro re: the use of GLS and I have since never received an update or what happened with the complaint.