Skilled Handyman Services Reviews 162

A few jobs around the house, could not have asked for better than James. Helpful, kind and efficient, his work was exactly what we hoped for but don't always get.

In order to keep carrying out my professional duties I needed a very quick response to my request for my driveway to be cleared of very deep snow and ice. The guy who dealt with my phone call was helpful and said that in spite of their commitments they would try to help at the end of their working day.
The guy who came to clear my front drive of snow not only arrived early – which was much appreciated – but then worked really hard for two hours in very difficult conditions and did an excellent job with which we are totally satisfied.
Both guys are a great credit to your company and consequently I will be in touch with you on other occasions in the future and will recommend you.

I needed 3 gas safety certificate tests to be conducted on an urgent basis (same day). The service that I received was exemplary. The people I spoke to (Nash and Sat) were professional, courteous and above all delivered the service I needed on time and to my expilcit instructions. Highly recommend this company and I will absolutely be using their services again.

DO NOT USE THIS COMPANY!

This is the first time I've ever felt the need to write an online review but I have to warn everybody to stay well away from Skilled Handyman.

Appalling service from beginning to end.

We were told the work in our flat would take 3 days (building shelves in two alcoves and laying laminate flooring) but after 10 days, spread over nearly three weeks, nothing was finished (and the floor hadn't even been started).

Their website says "Guaranteed arrival time." Our technician didn't arrive at the agreed time once. He was always at least two hours late, one day he was six hours late and a couple of times he didn't turn up at all. The company only told us that he was going to be late on one occasion, and that was only after we had already complained about the technician's appalling punctuality.

On the first day the technician was two hours late, was there for about 40 minutes writing on his notepad, then disappeared to "buy materials," and we didn't see him again until the next afternoon, when all he did was drop off some wood and disappear again. By the end of the third day, when we had been told the work would be finished, all that we had were some pencil lines drawn on our walls and a pile of wood on the floor.

We had repeated promises from the manager (Sat) that "The work will be finished today," or "He'll get everything finished tomorrow," but it never was.

Skilled Handyman don't charge for the job but by the day, or hour. So of course they're going to try to con you into agreeing to three day's work which turns out to be a lot more, because they can then get more money out of you with their feeble excuses for the work taking so long.

After the fourth promise from the manager (Sat) that the work would only take one more day, he even had the nerve to say I was being unfair when told him I was only going to pay for one more day regardless of how long the work actually took to finish!

In the end, we sacked them. But by that point we had been charged just under four thousand pounds for nine, unfinished shelves.

We then went to Mybuilder.com, got a proper workman in, who charged us for the job not the time and completed the work, to a much higher standard, in 1 day.

On another point, I've noticed that all the positive comments about this company posted here have exactly the same language patterns and grammatical errors, which are also the same as those in the e-mails we received from the company. I wonder who wrote those reviews...

Interesting response from Skilled Handyman to this review, which shows exactly how much attention they pay to their customers’ comments. You did not install the laminate flooring because you were incapable of doing so. To talk about uneven flooring on site is irrelevant because Skilled Handyman DID NOT DO ANY WORK ON OUR FLOOR AT ALL. To claim this in your response is untrue and shows very clearly that you have no idea what you are doing. Skilled Handyman invoices for the time technicians ‘claim,’ they spend on site, not for specific tasks, so to say you invoiced us specifically for installing a floor is also untrue. Not one of the tasks you were asked to do was completed. None of the shelves were finished and the radiator covers, which were bought from B&Q by the way and not made by your technician, were not installed.
This company is incompetent and has a very lose relationship with truth. Please do not waste your money.

The response recieved from Skilled Handyman received today is inaccurate on almost every point. The fact that it has taken 7 DAYS to recieve a response at all and with no acceptance of responsibility - let alone an apology, is evidence of the absence of any appreciation of the notion of ‘customer service’. Then to describe ME as “abusive” after sending
a completely factual and accurate email detailing the events (which was only necessary because the phone is always ‘busy’) is legally termed slanderous. The issue has now been passed to my legal team. My final words for any potential customers reading this and the first review are that the terms ‘customer service’ , ‘skilled’ and ‘handyman’ appear to not be understood by this horrible company. I hope my comments will prevent other potential customers from experiencing the awful, time wasting, distressing and pointless experience.

Rating is not even worth 1. would have given Zero if there was one.

Excellent service. Engineer was efficient and curteous. He got the boiler fixed immediately. He was also punctual and called if he got delayed.

Would highly recommend especially if you have a problem over the weekend as not all plumbers are working on the weekend

James was the best worker Ive ever had clearing up after the job and even after being caught in traffic jam for over an hour carrying on as if time didn't matter. I couldn't even get him a cup coffee as I am confined to chair at present. Thank you James you were great.

Great Service and very helpful customer service support would highly recommend using them !!

I was unsure of the time length and costs of the decorating of my flat so i decided to call few companies, no one gave correct estimates over the phone but this company was really good from day one ,they gave us the price and time length it I booked a job in London through this company and they were really quick in booking their team to do repairs in our house and we found them cheaper and the quality of work was impressive. Thanks skilled handyman for your wonderful service.
Julie

TOILET CISTERN WASN'T FIXED! I had arranged for a plumber to come and fix my toilet cistern which was slow in refilling. The plumber was very friendly but it seemed difficult. I keep a supply of parts as this type of cistern often gives problems so he replaced a valve and he thought it would solve the problem. I assumed it had but didn't try it out at the time. On leaving, he kindly said if there was any problems within six months he would put it right. Unfortunately just after I transferred the money on line I discovered the toilet wasn't working at all. The cistern kept running water trying to fill , to stop it I pushed the button to stop the flow , it emptied and didn't refill for some time. I lifted the lid gently and it wasn't screwed in to the column. It doesn't work at all now.
I reported the fault twice and was told they would call me back once they spoke to the plumber. On my third attempt I was told, as the job was a repair and they didn't supply parts I would have to pay again for a new job. I did not expect this reaction. I am very disappointed and I do not agree with this response at all and mentioned about the six month cover. I was apprehensive when the plumber arrived and I had to sign two documents which I suppose now, is a way of the company not fulfilling any come back. Hopefully I am wrong and the kind plumber will come back and do a good job that I paid for.

Excellent service. Very helpful and knowledgeable tradesman (Jack).

The work undertaken by the handyman was completed to a very high standard. He assessed the work required and finished every task within an hour. He was friendly, efficient and was a credit to the company. I would recommend this company to anyone looking for the expertise of an all round handyman service.

Overcharged us we said 3 hours was the max we could do so they stayed for 5 hours despite telling us this was OK. Door wouldn't shut properly and toilet seat was wobbly. In fact the seat had to be taken off as they had messed it up so much they jammed a screw in. No official quote given really took us for a ride. Partner has a disability and this has caused a lot of upset don't use them! Also they give you 5 days to pay the invoice or it goes to debt recovery! Sarcastic and aggressive replies when challenged. Further to their reply below I have an email confirming that they were OK with the fact we could only afford 2-3 hours so they are in fact calling me stupid which I resent never using you again unskilled handymen!

The job requested was to change a standard lock and hang a sign. The handyman quoted that the job would take no more than 3 hours. The company charged 7 hours.
The job was in the basement of the building so we did not keep track of the handyman's comings and goings. Additionally, the work was left unfitted with a number of holes in the door not made good. The handyman said he would return but did not do so. At £65 per hour, I would have expected a professional.
The company did not want to know. Will not use again. Not recommend at all.

The schedule of works was incomplete, the work was sub-standard, the handyman kept going off and came back reeking of alcohol after the 3rd ‘break’, refused to leave and insisted he was able to complete the works, begging me not to tell the boss. He even drove over his own ladder whilst leaving, disturbing the neighbours. That’s how skilled he was.

Paint stains were left on my carpet and I am left with extra work and stress to make good the sub-standard work carried out by Skilled Handyman Services as well as a carpet cleaning bill.

The 'skilled' handyman took over 7 hours to complete work that another professional handyman could do in around 60- 90 minutes. He took many 40 minute breaks, going off somewhere. He demanded I pay him £25 in hand, cash, explaining he would put down for less hours if I did, demanded lunch, cigarettes and a cup of tea every 30 minutes. Is it a wonder the work was grossly sub-standard when he demonstrated such an unprofessional attitude and behaviour.

Despite e mails, phone calls and photographic evidence, the company has refused to acknowledge any of their employees behaviour, apologise or suggest any compensation. They continue to demand full payment for work not completed and blame me for not telling him to leave! (Which I did, but he kept insisting he could complete the job and didn’t want to get into trouble with the boss. He asked me to collude with him and not to tell the company then that he had asked for cash in hand.)

Does it take a skilled handyman 7 hours to:

remove and put a new seal around a small shower (approx 120 cm by 80),

paint x 2 small shelves (approx 80 cm x 20 ) without preparing the surface, ONE coat, matt, when it should have been gloss.

paint a wall (approx 200 cm x 250 cm) without preparing the surface, ONE coat,

paint another small area (approx 100 cm x 80cm), ONE coat

fill x 4 small holes (1cmx 1cm)?

Paint a 3m skirting broad and coving

Well, apparently, Bal in the finance department does.

I have asked for a responsible estimate, but again they refuse to co operate.

I feel have been bullied and harassed to make the full payment. Sometimes in life, you have to pick your battles.

I used this company for the first time. Very helpful on the phone. Handyman knew what he was doing and did a good job. Will use again.

Extremely unreliable three times they failed to turn up. Wasting precious annual leave. First occasion they sent an e-mail confirming it was booked in but no one turned up. Trying to correct the mistake they booked for a Monday night once again no one turned up and finally booked in for Saturday and again no one turned up. An absolute waste of my time I have cancelled the job and will be looking elsewhere for someone more reliable.

I would recommend this service to anyone who needs help from a handyman.