Ordery 2430523 What a terrible company to deal with my 17-year-old daughter encountered no communication skinnydips . She was promised a refund 3 to 5 day after return process for her purchase, yet... See more
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Holy cow! I've been searching for amazing sugar free keto friendly sauce for so long, and _everything_ I've tried is just perfection after perfection. Please don't change anything - your flavour a... See more
Company replied
I've made two orders with Skinnydips now and both times they have messed up! HOWEVER, after emailing them, they have apologised and rectified the mistakes immediately. I think some of the staff could... See more
Company replied
Worst experience ever. Used a number of times before always been good, but not this time. Over £100 of crisps intended as fun gifts in 6 x 24 bag cases were ordered. What was sent, was 144 bags of cri... See more
Company details
- Food Products Supplier
- Confectionery
- Fitness and Nutrition Service
- Health and Beauty Shop
- Supermarket
- Vitamin and Supplements Store
Written by the company
SkinnyDips provide all your Favourite Low Calorie brands under one roof. From a range of low calories snacks, pasta, rice, drinks, sauces, syrups and many more great tasting products it really is the go to store for all thing ' Skinny '. Free Delivery on all orders over £30. Interest Free Payments available with Klarna. All the Flavour, None of the Guilt.
Contact info
61 Lichfield Street, WS4 2BX, Walsall, United Kingdom
- 0330 088 6654
- info@skinnydips.co.uk
- skinnydips.co.uk
3.4
Average
488 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Good prices on the products I ordered
Good prices on the products I ordered. Knocked off a star as the delivery is not the quickest. Perhaps something that needs looking at. I for one will use again and wish you all the best.
August 21, 2022
Unprompted review
Reply from SkinnyDips
Hi Kam,
We aim to send all orders out as soon as possible and make sure they arrive to the customer on time. However when the parcel leaves our warehouse it is put on a 24hr- 48hr delivery service and left in the responsibility of the courier provider. We also give customers full tracking details to keep them updated on their order. We continually monitor our delivery service/providers to help improve going forward.
We are glad you still enjoyed your products and hope to see you shop with us again.
Kind regards
Skinnydips
Bad customer service
The service was not up to standard of its competitors. I ordered creatine and it took more than a week to dispatch and I got the order a full 10 days later, bare in mind I live in london. When the item arrived it was damaged with the powder spilt all over the packaging, this is probably not their fault however when I asked for a refund they took 10+ days to process and even respond. This was annoying especially as i was told the refund would happen couple days but they didn’t even refund me.
August 21, 2022
Reply from SkinnyDips
Hi Keb,
We are sorry to hear that your parcel arrived damaged. I will pass this info onto the warehouse team so we can reconsider how we package some of our products.
sorry for the inconvenience if you have any further issues please feel free to contact us:
Email:info@skinnydips.co.uk
Tel: 0330 088 6654
Waited a week for delivery
Waited a week for delivery. Ordered everything i wanted. It said it was in stock. Four days later i get told there was no stock. I have no luck
August 20, 2022
Reply from SkinnyDips
Hi Gemma,
We aim to send all orders out as soon as possible and make sure they arrive to the customer on time. However when the parcel leaves our warehouse it is put on a 24hr- 48hr delivery service and left in the responsibility of the courier provider. We also give customers full tracking details to keep them updated on their order. We continually monitor our delivery service/providers to help improve going forward.
Kind regards
Skinnydips
Skinny dips
Slight delay in delivery as one item was out of stock, they did contact me with alternatives and once I’d selected my alternative items were shipped and delivered in 24h. I would recommend this company, products are of good quality and I will be buying from here again.
August 20, 2022
Reply from SkinnyDips
Hi Rachel,
Thank you for your kind review. We hope you enjoy your products and we look forward to seeing you shop with us in the future.
Kind Regards
Skinnydips
First order took 3 weeks to arrive
First order took 3 weeks to arrive, second order was placed in 3 weeks ago and won’t be recieved for another 2 weeks… no heads up, no status emails, no communication at all. Had to phone twice, was told delivery would be monday but thursday informed it has still not been sent out. I was informed by skinnydips that it hadn’t been sent out to the courier after 3 weeks.
August 19, 2022
Unprompted review
Reply from SkinnyDips
Hi Lil,
We aim to send all orders out as soon as possible and make sure they arrive to the customer on time. However when the parcel leaves our warehouse it is put on a 24hr- 48hr delivery service and left in the responsibility of the courier provider. We also give customers full tracking details to keep them updated on their order. We continually monitor our delivery service/providers to help improve going forward.
Kind regards
Skinnydips
Missing half of order
Missing 8x protein shakes which made up half my order so i had to order new ones elsewhere. Pretty irritating so wont be ordering here again.
August 18, 2022
Unprompted review
Reply from SkinnyDips
Hi Rae,
I am very sorry to hear that you did not a receive all the items you ordered. I believe the customer service team have been in contact with you to resolve the issue.
I hope the issue gets resolved, although if you have any further issues please feel free to contact us:
Email: info@skinnydips.co.uk
Tel: 0330 088 6654
Thank you
Wrong flavours and long delivery.
Took 10 days for the order to arrive. It arrived a day after my email asking for an update and did not have the flavours I ordered. Ordered vanilla and strawberry but got vanilla and latte. I hate cold coffees!
Not a good experience for a new customer.
August 18, 2022
Reply from SkinnyDips
Hi Lisa,
We aim to send all orders out as soon as possible and make sure they arrive to the customer on time. However when the parcel leaves our warehouse it is put on a 24hr- 48hr delivery service and left in the responsibility of the courier provider. We also give customers full tracking details to keep them updated on their order. We continually monitor our delivery service/providers to help improve going forward.
Kind regards
Skinnydips
Delivery took way over the time they…
Delivery took way over the time they advertise. It took my chasing them multiple times to actually get my parcel delivered - my friend who recommended me to them actually waiting about 16 days to get her stuff delivered
August 18, 2022
Reply from SkinnyDips
Hi Jade,
We aim to send all orders out as soon as possible and make sure they arrive to the customer on time. However when the parcel leaves our warehouse it is put on a 24hr- 48hr delivery service and left in the responsibility of the courier provider. We also give customers full tracking details to keep them updated on their order. We continually monitor our delivery service/providers to help improve going forward.
Kind regards
Skinnydips
Fantastic prices and great range of…
Fantastic prices and great range of products. 2nd time ordering and will be back.
August 18, 2022
Reply from SkinnyDips
Hi Kirstie,
Thank you for your kind review. We hope you enjoy your products and we look forward to seeing you shop with us in the future.
Kind Regards
Skinnydips
Good products and really good prices…
Good products and really good prices only problem is the communication was not great as they waited for stock to come in, but did not inform me about the delay and then another product was out of stock and it was replaced with a alternative item but again no communication otherwise where really friendly on the phone
August 18, 2022
Delivery needs to be more like Amazon
great products, great selection.
Price could be better..!
Delivery needs to be more like Amazon (next day or 2 days)..!
August 18, 2022
Reply from SkinnyDips
Hi Charles,
We aim to send all orders out as soon as possible and make sure they arrive to the customer on time. However when the parcel leaves our warehouse it is put on a 24hr- 48hr delivery service and left in the responsibility of the courier provider. We also give customers full tracking details to keep them updated on their order. We continually monitor our delivery service/providers to help improve going forward.
Kind regards
Skinnydips
I ordered 10 days ago and still my…
I ordered 10 days ago and still my order says processing.
August 15, 2022
Unprompted review
Reply from SkinnyDips
Hi Maria,
I am very sorry to hear that you did not receive the items you ordered. I believe the customer service team have been in contact with you to resolve the issue.
I hope the issue gets resolved, although if you have any further issues please feel free to contact us:
Email: info@skinnydips.co.uk
Tel: 0330 088 6654
Thank you
Poor service
Poor service. Only ordered Tuesday but not yet dispatched. Away on holiday next week so emailed asking for order to be cancelled. No response yet. Spent just under £50. Want the order cancelled and refunded!
August 14, 2022
Unprompted review
Reply from SkinnyDips
Hi Stacey,
I am very sorry to hear that you did not receive a good service from us. I believe the customer service team have been in contact with you to resolve the issue.
I believe the issue is resolved, although if you have any further issues please feel free to contact us:
Email: info@skinnydips.co.uk
Tel: 0330 088 6654
Thank you
Reply from SkinnyDips
Hi David,
Thank you for your kind review. We hope you enjoy your products and we look forward to seeing you shop with us in the future.
Kind Regards
Skinnydips
I didn’t even receive my order and have…
I didn’t even receive my order and have had no response about my order….
August 12, 2022
Reply from SkinnyDips
Hi Darren,
I am very sorry to hear that you did not receive the items you ordered. I believe the customer service team have been in contact with you to resolve the issue.
I hope the issue gets resolved, although if you have any further issues please feel free to contact us:
Email: info@skinnydips.co.uk
Tel: 0330 088 6654
Thank you
I placed an order over 2 weeks ago and…
I placed an order over 2 weeks ago and not received as yet, i have phoned, emailed, sent instagram messages, started a case on paypal and still have no received any communication back from this company. Terrible service and communication
August 11, 2022
Reply from SkinnyDips
Hi Christopher,
I am very sorry to hear that you did not receive the items you ordered. I believe the customer service team have been in contact with you to resolve the issue.
I hope the issue gets resolved, although if you have any further issues please feel free to contact us:
Email: info@skinnydips.co.uk
Tel: 0330 088 6654
Thank you
Never received my order
Ordered on 12th June and it is now 10th August still not received my items. Sent several emails and had no response and when you try phone them you are sent to a mail box which is now full.
August 10, 2022
Reply from SkinnyDips
Hi Emma,
I am very sorry to hear that you did not receive the items you ordered. I believe the customer service team have been in contact with you to resolve the issue.
I hope the issue gets resolved, although if you have any further issues please feel free to contact us:
Email: info@skinnydips.co.uk
Tel: 0330 088 6654
Thank you
Shocked by how this company is run
Shocked by how this company is run. Items ordered 10 days ago, nothing dispatched or received. No replies to emails, facebook message and phone calls. Do not buy from here.
August 9, 2022
Unprompted review
Reply from SkinnyDips
Hi Liz,
We aim to send all orders out as soon as possible and make sure they arrive to the customer on time. However when the parcel leaves our warehouse it is put on a 24hr- 48hr delivery service and left in the responsibility of the courier provider. We also give customers full tracking details to keep them updated on their order. We continually monitor our delivery service/providers to help improve going forward.
Kind regards
Skinnydips
Overall good experience
Overall good experience. But they did not need to send us out of date freebie of Biltong! Will definitely use SkinnyDips again.
August 8, 2022
Reply from SkinnyDips
Hi Sheila,
Thank you for your kind review. We hope you enjoy your products and we look forward to seeing you shop with us in the future.
Kind Regards
Skinnydips
Reply from SkinnyDips
Hi Jessica,
Thank you for your kind review. We hope you enjoy your products and we look forward to seeing you shop with us in the future.
Kind Regards
Skinnydips
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