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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the quick response times and efficient turnaround for repairs and upgrades. Many people are particularly satisfied with the quality of the products, especially the upgraded sticks and custom controllers, which are described as precise, responsive, and well-calibrated. The communication throughout the process is frequently highlighted as brilliant and helpful, making for a smooth and professional experience. However, some customers mentioned issues with the aesthetic quality of custom work, citing dents and gashes on painted parts or mismatched accessories. A few other people also felt that the wait for their product was a bit long, though they understood the reasons behind the delay.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent communication, speed, and... See more

Product

Consumers generally express satisfaction with the product. Many reviewers praise the custom controllers and... See more

Quality

People report positive experiences with quality. Many customers are very pleased with the quality of custom... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick replies to... See more

Upgrade

Clients share positive opinions on upgrade. Many reviewers praise the quick turnaround times for upgrades,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reached out to SkinPixel for a severe stick drift on my PS5 controller. Was given a good breakdown of a repair or an upgrade on the sensors. Decided on the sensors and night and day EA FC plays so... See more

Rated 5 out of 5 stars

So to start with all in all I’d say it was a pleasant experience and pretty straight forward ordering the parts however not sure how happy I am with the finished product. These sticks aren’t meant t... See more

Company replied

Rated 5 out of 5 stars

I sent my DualSense Edge sticks off for the TMR Hall Effect upgrade, and the whole process was smooth from start to finish. The communication throughout was excellent, and I always knew what stag... See more

Rated 5 out of 5 stars

I was a bit confused at first as to how the whole thing worked, but they responded very quickly to my questions and cleared up any confusion. I sent in my DualSense Edge Stick Modules to upgrade to th... See more

Company replied


Company details

  1. Computer Accessories Store

Written by the company

Skin Pixel Custom Controllers customise and modify gaming controllers for PlayStation, Xbox, and Nintendo. They’ll have a range of designs available, including their popular classic edition DualSense series that brings the retro PSX & PS2 colourways to the PS5 controller, as well as various hero and villain inspired controllers for PlayStation and Xbox, Custom Poke-Ball themed Joy-Con Controllers and Joy-Con DIY kits, Pokémon Character themed Switch controllers, gaming accessories and more! Check out their website and Instagram for more information.


Contact info

4.8

Excellent

TrustScore 5 out of 5

121 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great site.

Ordered a switch flashcart from this site and they delivered on time as promised.

Their customer service is also excellent, replying to me multiple times via email within only an hour or so.

I would definitely recommend this site.

March 29, 2024
Unprompted review
Skin Pixel logo

Reply from Skin Pixel

Thank you for your support, your review is much appreciated

Rated 5 out of 5 stars

My son so pleased with his controller

Carl was very helpful, answered all the questions and the controller is so great. My son loved it.

March 11, 2024
Skin Pixel logo

Reply from Skin Pixel

Super glas your son liked his controller, your review is much appreciated

Rated 5 out of 5 stars

Excellent service with a personal touch

Excellent service and very quick turn around. I even got a YouTube short dedicated to my order on Skin Pixel's YouTube channel.

I ordered a dualsense trigger replacement and Skin Pixel were kind enough to also clean up the whole controller and replace both sticks too. Would definitely use them again, and am looking at a custom controller in the new year.

November 15, 2023
Rated 5 out of 5 stars

Absolutely radical shop

Absolutely radical shop. Amazing product. But also, there was an issue with the postage (entirely the courier's fault) and the shop was super helpful and responsive. Would recommend!

November 15, 2023
Rated 4 out of 5 stars

PS5 Ribbons.

Because the Original stuck drift I tried fixing, and had sine success, but where I kept pulling the ribbon in and out it tore.

The replacements I bought for skin pixel worked perfectly and were cheap.

March 27, 2023

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