Skroutz Reviews 

4,017
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,192 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, often finding them exactly as expected and offering good value. Many people also highlight the fast and reliable delivery, with items frequently arriving on time or ahead of schedule. The ordering process is generally quick and easy, with appreciation for clear communication and careful packaging. However, some customers noted significant delivery issues, including delays, missed appointments, or unexpected courier changes. Others reported receiving incorrect or different products than ordered, leading to dissatisfaction. Concerns were also raised about shipping costs for returns or extra charges for split shipments.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and reliable... See more

Product

Users describe ambiguous interactions with product quality and accuracy, with some reviewers receiving items... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Quality

Customers had positive experiences with product quality, with many reviewers stating that items arrived... See more

Service

People report ambiguous experiences with service, with many praising its speed, punctuality, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived on dates as stated. Good products as always hence, the re-orders. Only disappointment, was the fact that the sea salt spray could only be sent by sea freight. The item is not an aerosole can,... See more

Rated 4 out of 5 stars

The products were delivered prior to the deadline given at order submission. The quality of the products is good, price quality ratio is one of the best. This was the place where I could find more pro... See more

Rated 4 out of 5 stars

Thank you for the product - I could say - it's what I had expected. But please bear in mind: when I asked you (written) - to call me the day BEFORE delivery (in order to fix some approximate hour of... See more

Rated 5 out of 5 stars

I have many orders from Skroutz, mainly Moscot sunglasses from a few authorized sellers in Greece. Every single time the process was flawless, delivery was fast and the parcels were careful packaged.... See more


Company details

  1. Online Marketplace

Written by the company

Skroutz is the #1 e-commerce platform in Greece, where consumers can find more than 7 million products from more than 12.000 merchants, enjoying safety and security, receipt and refund guarantee and free returns of products for every purchase via Skroutz Marketplace. You can find us at: skroutz.eu skroutz.gr skroutz.ro skroutz.cy


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(4,017)

1,596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

pure communication / delivery

pure communication. very difficult to contact a customer service representative. Paid delivery service but no updates for delays or not delivering. 30 minutes waiting for someone to answer.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

It's easy to use the website to order

It's easy to use the website to order, and you can see a compare of the prices.
Ordering is quick and easy, after which you can follow the package's path to your address.
More than once I have made an order, and everytime the product have been as expected.

July 7, 2026
Unprompted review
Rated 3 out of 5 stars

So0000 unprofessional

So0000 unprofessional
They mention you can pay Revolut but never connects to it.
They mention in 4 minutes it will be delivered i waited ,waited missed my seminar and got a message after 30 min that i was NOT there...Try to employ professionals next time..
Continuing my review 10/7 the package arrived on time i received the message,within the frameline originally mentioned..i assume it was one incident on the 8th.That resstored my trust to the company.I did not managed till today to contact with them for my question on payments.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away!

Stay away!

I ordered a phone that had a broken pixel. Skroutz then claimed that the phone I was returning was different from the I received And that no refund is possible. I am now being forced to begin a legal process to get my money back.

July 1, 2026
Unprompted review

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