Skroutz Reviews 

4,017
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,192 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, often finding them exactly as expected and offering good value. Many people also highlight the fast and reliable delivery, with items frequently arriving on time or ahead of schedule. The ordering process is generally quick and easy, with appreciation for clear communication and careful packaging. However, some customers noted significant delivery issues, including delays, missed appointments, or unexpected courier changes. Others reported receiving incorrect or different products than ordered, leading to dissatisfaction. Concerns were also raised about shipping costs for returns or extra charges for split shipments.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and reliable... See more

Product

Users describe ambiguous interactions with product quality and accuracy, with some reviewers receiving items... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Quality

Customers had positive experiences with product quality, with many reviewers stating that items arrived... See more

Service

People report ambiguous experiences with service, with many praising its speed, punctuality, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived on dates as stated. Good products as always hence, the re-orders. Only disappointment, was the fact that the sea salt spray could only be sent by sea freight. The item is not an aerosole can,... See more

Rated 4 out of 5 stars

The products were delivered prior to the deadline given at order submission. The quality of the products is good, price quality ratio is one of the best. This was the place where I could find more pro... See more

Rated 4 out of 5 stars

Thank you for the product - I could say - it's what I had expected. But please bear in mind: when I asked you (written) - to call me the day BEFORE delivery (in order to fix some approximate hour of... See more

Rated 5 out of 5 stars

I have many orders from Skroutz, mainly Moscot sunglasses from a few authorized sellers in Greece. Every single time the process was flawless, delivery was fast and the parcels were careful packaged.... See more


Company details

  1. Online Marketplace

Written by the company

Skroutz is the #1 e-commerce platform in Greece, where consumers can find more than 7 million products from more than 12.000 merchants, enjoying safety and security, receipt and refund guarantee and free returns of products for every purchase via Skroutz Marketplace. You can find us at: skroutz.eu skroutz.gr skroutz.ro skroutz.cy


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(4,017)

1,596 reviews in the last 12 months

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Rated 1 out of 5 stars

Failed to deliver

Failed to deliver.I was at the correct delivery address and was waiting outside when the delivery was supposed to arrive. I did not receive any call or notification from the courier.
The tracking status says that delivery could not be completed, but I was available the entire time.
This parcel is a gift that I need today.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

Incorrect Skroutz Coins display and refusal to compensate

During a purchase through Skroutz Marketplace, the platform displayed 39,501 Skroutz Coins as a reward — an amount that was also explicitly stated in the official order confirmation email. Based on this written confirmation, I proceeded with the purchase. Only 19,800 coins were credited instead of the promised 39,501, a difference of approximately €20. The company acknowledged the platform error but refused to credit the difference. The matter has been referred to the Greek Consumer Ombudsman.

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

Unacceptable logistics and non-existent customer support

Incredibly poor service from Skroutz Last Mile Cargo. My order has failed pickup for three consecutive days simply because the courier keeps showing up outside of the store's operating hours (e.g., attempting pickup at 15:05 when the store is closed). There is zero coordination between Skroutz and their merchants. To make matters worse, the customer care is a complete wall of stone—offering only automated bot responses and promising a 24-hour delay just to look into a critical, recurring issue. Absolute amateur management. Avoid relying on their delivery service if you actually want to receive your items.

June 30, 2026
Unprompted review

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