SKY EXPERTS LTD. Reviews 124

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and patience, often highlighting specific individuals for going above and beyond to secure great deals and ensure a smooth booking process. Many people were pleasantly surprised by the excellent prices offered, often finding significant savings compared to other providers. However, some people were dissatisfied with the booking process and service, reporting issues with receiving flight references and confirmations, even close to their travel dates. A number of reviewers also mentioned significant problems with refunds, stating that they had difficulty obtaining their money back for services not rendered or for bookings that were cancelled.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members for their... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking process... See more

Service

People report ambiguous experiences with service. Many customers express satisfaction, highlighting quick... See more

Price

Reviewers mention positive feedback about price. Many customers report significant savings, with some... See more

Refund

Consumers find refund experiences to be highly negative. Many reviewers report not receiving refunds despite... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial phone call was very involved, establishing the criteria for the booking and specific dates/times/flights to fit in with plans. Appreciated the care and patience shown. Suitable flights found... See more

Rated 4 out of 5 stars

I spoke to Amber who was very good in her manner and was so very helpful to me today A credit to the company Thanks Lynne

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Review for Sky Experts After searching several sites to book our family trip with only six weeks until travel, we came across Sky Experts. Our agent, John, was extremely helpful and manage... See more

Rated 5 out of 5 stars

I have received the best customer service ever through a very good, reliable and professional agent. I have to shout out John who has been exceptional! He went above and beyond to ensure he could acco... See more


Company details

  1. Travel Agency

Written by the company

We are travel organization gaining practical experience in conveying the absolute best flights & holiday packages at affordable price. Shaped by a group of enthusiastic people inspired by the rush of experience and eager to help, we've scoured each edge of the globe to make essential travel arrangements for everyone. During our years in the business, we've set up a great system of contacts, so if there's anything you need for your travel, we'll be glad to go extra mile for you to help with a promise to deliver the best We love helping our customers and enhance their travel experience in the best possible way. Our expert team will always make sure your all travel needs & preferences should be included to deliver you the best unforgettable experience We are specialized online travel agent that represents considerable authority in giving you the least expensive flights and occasion bundles to destinations everywhere throughout the world. When you book with us its quite easy to book & pay as we also offer flexible payment options. In this competitive world where you have to pay a booking fee on calls, we are glad to inform you that booking with us on call is free as there is no booking fee. On the top of this you can take free travel advice from our travel experts regarding worldwide destinations, airlines, hotels, cars, excursions, activities & many more. We enthusiastically accept that traveling advances our lives, grows the skylines of our brains, and improves us people. That is the reason we offer you best option to customize your holiday in your own way, so that you don’t miss your travel needs neither your budget. Our online trip specialist team can give modest flights and all travel arrangements to the entire top destinations around the globe. With us you do not need to look any further for your travel advice, just call us & explore your opportunities to book the best price deal with best services to make your next trip smooth & easier.


Contact info

4.1

Great

TrustScore 4 out of 5

124 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service for low-cost fares

I found Sky Experts to be honest and a pleasure to deal with in finding my fare from London Gatwick to Brisbane, Australia on Singapore Airlines.

With the fares changing price very quickly, Alex was able to reserve a booking for 24 hours to lock in a reasonable price for this long-haul flight.

I recommend using them, and I will be using them again for my next trip to Australia.

October 15, 2025
Unprompted review
Rated 2 out of 5 stars

False advertising

Rang them about a flight they advertised but could only book by phone and when speaking with them they couldn’t get anywhere near the advertised price
False advertising so don’t have much trust in going any further with them !

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company and Amber

Dealt with Amber on both of my calls. She was polite, professional, friendly and very patient with me. She did exactly what she said she would and called back as advised at the time agreed. The price was excellent and I would not hesitate to recommend this company. Streamlined transaction.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Flight to Australia

Booked a flight for Australia John made every effort to sort the right flight and time for us. A great big thanks to him and will definitely use them again

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to book

My search for the best flight prices ended with Sky Experts. Alex was patient and helpful, even upgrading us to a breakfast deal for our Maldives holiday. They deserve more than 5 stars. I highly recommend them, always available and great customer service, especially via WhatsApp.

August 31, 2025
Unprompted review
Rated 1 out of 5 stars

Is this a total scam

Is this a total scam? Do not bother. It appears that there is only one person named Jon, and there is no response to chat messages, emails, or phone calls. This is a complete waste of time. I’m just wondering where all these verified reviews are actually coming from.

August 19, 2025
Unprompted review
SKY EXPERTS LTD. logo

Reply from SKY EXPERTS LTD.

Thank you for sharing your feedback. We’re truly sorry to hear about your concerns and would like to clarify a few points to help address them.

Sky Experts is a genuine and professionally operated travel agency, supported by a dedicated team of experienced consultants — including our Manager, John, as well as agents like Mike, David, Emma, Alex, Stacey, and many others across our Reservations and Customer Care teams. Several of them have been mentioned in verified customer reviews, while some clients have chosen to leave feedback without naming individual agents.

Please rest assured that we do not ask or pressure anyone to leave reviews. Our customers choose to share their experiences voluntarily after using our services, and we’re sincerely grateful for their trust and kind words. We also hold the Trustpilot platform in high regard, and can confidently state that all reviews are 100% genuine.

We have thoroughly investigated our records based on the information provided, and unfortunately, we have been unable to find any past or recent booking under your name. If you could kindly email us at info@skyexperts.co.uk
, we would be more than happy to look into this further and assist you in the best possible way.
Thanks & regards,
(Sky Experts Team)

Rated 5 out of 5 stars

John was extremely helpful with finding…

John was extremely helpful with finding us a flight. It turns out our return flight is being cancelled (5 months!) he ensured we got a free night in our hotel for transferring to the next day. One happy couple

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, knowledgeable staff, and very helpful from start to finish of my trip. Great job, guys 100% recommended.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Quick call back & booking

I was searching online and comparing various companies when I found SkyExperts. They had some exclusive offline offers, so I called and spoke to John. I was pleasantly surprised, not only did he offer me the best price, but he also gave me a first-time user discount since I was on a tight budget. On my request, he managed to get me a baggage included deal for much less and offered great flexibility on my tickets. I must say, they are a very patient and understanding team who make sure your trip becomes an unforgettable experience.

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

Best company & best serviceI was…

Best company & best serviceI was initially sceptical after reading some reviews, especially since I had paid a deposit a few months ago. However, I later cleared the balance and received my tickets without any issuesI truly appreciate their support and assistance — I had to make multiple changes, and David went the extra mile to help me every time. Each time I contacted them, I received an instant response.I would 100% recommend this company to everyone — best prices, excellent service, and a great, helpful team..

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

Beware!!! AVOID, AVOID!!!

They will stay an eternity on the phone with you to massage a booking. Don't be fooled, this is where it ends. Once they have your money they cannot be contacted! I made a deposit of £100, then like a fool I made another deposit of £700. The second payment, I really shouldn't have made, but they convinced me something was wrong with their system. One week later still not able to contact them after several attempts and messages. I called them out on their tactics that's when they decided to respond. They informed me that as I lacked decorum, they don't wish to serve me, and they will give me a full refund. It has been over a week and they have made no attempt to refund me my hard earned £800 for no service, this is very dishonest. Resist the temptation to part with your money, unless you are prepared to take them to court or fair trading standards. You will not be provided with a service!

June 17, 2025
Unprompted review
Rated 1 out of 5 stars

I would give 0 stars

I would give 0 stars! Made a booking for flights - 'John' said that there was a scheduled cancellation and that we could have full refund. He has been un-contactable since, on all numbers. We have sent messages - no response and emailed - NO response. AVOID this company at all costs. After posting this review, have tried numerous ways of contacting John, including emailing and still have had no response. Have seen other reviews on Trustpilot with people saying they also have been unable to contact Skyexperts after they have paid for tickets, Skyexperts response is to email them. They have not responded to my emails as of yet 26.6.25

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

John was professional and extremely…

John was professional and extremely helpful. Arranged our flights at a substantial saving from other "so called experts"
John took us through the whole process & and clearly explained everything.
John is an asset to your Company and we will recommend you to friends & family.

May 30, 2025
Unprompted review

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