SKY EXPERTS LTD. Reviews 124

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and patience, often highlighting specific individuals for going above and beyond to secure great deals and ensure a smooth booking process. Many people were pleasantly surprised by the excellent prices offered, often finding significant savings compared to other providers. However, some people were dissatisfied with the booking process and service, reporting issues with receiving flight references and confirmations, even close to their travel dates. A number of reviewers also mentioned significant problems with refunds, stating that they had difficulty obtaining their money back for services not rendered or for bookings that were cancelled.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members for their... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking process... See more

Service

People report ambiguous experiences with service. Many customers express satisfaction, highlighting quick... See more

Price

Reviewers mention positive feedback about price. Many customers report significant savings, with some... See more

Refund

Consumers find refund experiences to be highly negative. Many reviewers report not receiving refunds despite... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial phone call was very involved, establishing the criteria for the booking and specific dates/times/flights to fit in with plans. Appreciated the care and patience shown. Suitable flights found... See more

Rated 4 out of 5 stars

I spoke to Amber who was very good in her manner and was so very helpful to me today A credit to the company Thanks Lynne

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Review for Sky Experts After searching several sites to book our family trip with only six weeks until travel, we came across Sky Experts. Our agent, John, was extremely helpful and manage... See more

Rated 5 out of 5 stars

I have received the best customer service ever through a very good, reliable and professional agent. I have to shout out John who has been exceptional! He went above and beyond to ensure he could acco... See more


Company details

  1. Travel Agency

Written by the company

We are travel organization gaining practical experience in conveying the absolute best flights & holiday packages at affordable price. Shaped by a group of enthusiastic people inspired by the rush of experience and eager to help, we've scoured each edge of the globe to make essential travel arrangements for everyone. During our years in the business, we've set up a great system of contacts, so if there's anything you need for your travel, we'll be glad to go extra mile for you to help with a promise to deliver the best We love helping our customers and enhance their travel experience in the best possible way. Our expert team will always make sure your all travel needs & preferences should be included to deliver you the best unforgettable experience We are specialized online travel agent that represents considerable authority in giving you the least expensive flights and occasion bundles to destinations everywhere throughout the world. When you book with us its quite easy to book & pay as we also offer flexible payment options. In this competitive world where you have to pay a booking fee on calls, we are glad to inform you that booking with us on call is free as there is no booking fee. On the top of this you can take free travel advice from our travel experts regarding worldwide destinations, airlines, hotels, cars, excursions, activities & many more. We enthusiastically accept that traveling advances our lives, grows the skylines of our brains, and improves us people. That is the reason we offer you best option to customize your holiday in your own way, so that you don’t miss your travel needs neither your budget. Our online trip specialist team can give modest flights and all travel arrangements to the entire top destinations around the globe. With us you do not need to look any further for your travel advice, just call us & explore your opportunities to book the best price deal with best services to make your next trip smooth & easier.


Contact info

4.1

Great

TrustScore 4 out of 5

124 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

John is the best

John is the best, had an amazing experience. Nothing like this in the world, I would definitely recommend him and his travel agent all day long .

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

great to start with but when some thing…

great to start with but when some thing goes wrong nothing but hassle I had three flights cancelled in may24 contacted and asked in june for a letter to confirm so that I could send to my insurance I am still waiting they then offered me a voucher and later told me that it would have to be with the same airline every time I ask some thing I am told I will be contacted within 24 hours I usually have to recontact them a week later I put up a review back beginning of July and was told if I took it down then things would be sorted and the last message I had told me if you misbehave like this instead of being thankful what ??

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

I will definitely recommend sky Experts…

I will definitely recommend sky Experts John is a super star he goes above and beyond to help me and my family with our holiday to Jamaica we ran in so difficult and he work over time just to get it sorted out thanks John for all your support help and dedication we really appreciate it look forward for our next vacation next summer and will definitely purchase our tickets from

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

Sky Experts Ltd is the best … John am grateful

This is my first time using a travel agency to book my ticket and I must confess it was absolutely a great service from John.
He arranged it all for me . At first I was a bit apprehensive because my colleagues at work who had very bad experiences in the past with travel agents had warned me never to use one.
But I am glad I met John online and he is honest , trustworthy and someone you can rely on . He provided very informative details regarding my trip, itinerary, everything was perfect and went according to plan.
On a couple of occasions when I emailed or phoned the company regarding my trip and I wanted to change my travel date , he was very helpful and prompt in correspondence.

John was professional , starting with the booking process to confirmation, travel vouchers and then flights and transfers. Everything ran very smoothly.He got me the best deal and i am extremely satisfied and I shall recommend sky-experts Ltd to any one , my friends and family and to all my colleagues at work and I shall definitely use them for all my future holiday getaways .

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Sky Experts came highly recommended by a family member who booked through them last year.
The agent found me a great deal and I am so happy with the service I received.

May 4, 2024
Unprompted review
Rated 5 out of 5 stars

Does JOHN ever sleep?

Does JOHN ever sleep? What a great travel consultant. He took care of our flights to Philadelphia, our hotel in New York and our flight home. He was able to offer a number of solutions and hotel options and was at the end of the phone morning noon and night until everything was booked. We had never used the company before and found his level of detail very reassuring. We will definitely call him again. A true professional.

April 28, 2024
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Skyexperts enough…

I cannot recommend Skyexperts enough for their excellent service and competitive prices. John, in particular, was super helpful when we recently booked flights to Toronto. Nothing was to much trouble for him and I appreciate very much his professionalism and patience.

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

I had a lovely experience with John

I had a lovely experience with John! He helped me find flights to Seattle and was knowledgeable about connecting flights from various countries and what that process looks like. I wasn’t aware that it is different and he checked different dates, got me a good deal and offered a promotional discount too. I really appreciate his politeness and willingness to go the extra mile to offer fantastic customer service. He offered to help check in, add my vegan meal and anything else I needed assistance with. He was recommended through a family member and he didn’t disappoint at all. I will definitely use his services in the future.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Good job

I had to keep changing my date to travel, John was understanding and helpful throughout.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

After looking for a while for a fare to…

After looking for a while for a fare to philipines couldn’t find one to suit me came across skyexperts told them what I wanted and found a fare suited to me with a fare price minimum stop over just one hour 15 mins great work guys definitely use you again.and thanks to John who looked after me one in a million see you next year guys!!!

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

First time in using this company

First time in using this company. I rang and got through to John who was just excellent from the start to the end. He answered all my questions on booking a holiday to Mauritius and I managed to get a good deal. He even mentioned when I'm ready to book the seats he will assist me and with anything else that is required. He was such a polite person and helpful. I will definitely be using this company for future holidays. Thank you John for all your help

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. I'm not usually one to write a review but this company especially John has been sensational. My first time flying and John was there helping me every step of the way. I've even booked my second trip and again, sensational service. Thank you so much for all the help and everything you have done. I won't be booking flights with anyone else.

March 1, 2024
Unprompted review
SKY EXPERTS LTD. logo

Reply from SKY EXPERTS LTD.

Hi Sara
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our service absolutely amazing and that John went above and beyond to assist you throughout your first flying experience.

We are delighted to have been a part of your journey and are thrilled to hear that you have already booked your second trip with us. Providing exceptional service and ensuring our customers feel supported every step of the way is our top priority, and we are glad to see that reflected in your review.

Thank you once again for your kind words and for choosing us for your travel needs. We look forward to welcoming you on board again soon!
Thanks and regards
SKY EXPERTS LTD.

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