SKY EXPERTS LTD. Reviews 124

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and patience, often highlighting specific individuals for going above and beyond to secure great deals and ensure a smooth booking process. Many people were pleasantly surprised by the excellent prices offered, often finding significant savings compared to other providers. However, some people were dissatisfied with the booking process and service, reporting issues with receiving flight references and confirmations, even close to their travel dates. A number of reviewers also mentioned significant problems with refunds, stating that they had difficulty obtaining their money back for services not rendered or for bookings that were cancelled.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members for their... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking process... See more

Service

People report ambiguous experiences with service. Many customers express satisfaction, highlighting quick... See more

Price

Reviewers mention positive feedback about price. Many customers report significant savings, with some... See more

Refund

Consumers find refund experiences to be highly negative. Many reviewers report not receiving refunds despite... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial phone call was very involved, establishing the criteria for the booking and specific dates/times/flights to fit in with plans. Appreciated the care and patience shown. Suitable flights found... See more

Rated 4 out of 5 stars

I spoke to Amber who was very good in her manner and was so very helpful to me today A credit to the company Thanks Lynne

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Review for Sky Experts After searching several sites to book our family trip with only six weeks until travel, we came across Sky Experts. Our agent, John, was extremely helpful and manage... See more

Rated 5 out of 5 stars

I have received the best customer service ever through a very good, reliable and professional agent. I have to shout out John who has been exceptional! He went above and beyond to ensure he could acco... See more


Company details

  1. Travel Agency

Written by the company

We are travel organization gaining practical experience in conveying the absolute best flights & holiday packages at affordable price. Shaped by a group of enthusiastic people inspired by the rush of experience and eager to help, we've scoured each edge of the globe to make essential travel arrangements for everyone. During our years in the business, we've set up a great system of contacts, so if there's anything you need for your travel, we'll be glad to go extra mile for you to help with a promise to deliver the best We love helping our customers and enhance their travel experience in the best possible way. Our expert team will always make sure your all travel needs & preferences should be included to deliver you the best unforgettable experience We are specialized online travel agent that represents considerable authority in giving you the least expensive flights and occasion bundles to destinations everywhere throughout the world. When you book with us its quite easy to book & pay as we also offer flexible payment options. In this competitive world where you have to pay a booking fee on calls, we are glad to inform you that booking with us on call is free as there is no booking fee. On the top of this you can take free travel advice from our travel experts regarding worldwide destinations, airlines, hotels, cars, excursions, activities & many more. We enthusiastically accept that traveling advances our lives, grows the skylines of our brains, and improves us people. That is the reason we offer you best option to customize your holiday in your own way, so that you don’t miss your travel needs neither your budget. Our online trip specialist team can give modest flights and all travel arrangements to the entire top destinations around the globe. With us you do not need to look any further for your travel advice, just call us & explore your opportunities to book the best price deal with best services to make your next trip smooth & easier.


Contact info

4.1

Great

TrustScore 4 out of 5

124 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I had a great experience with Sky…

I had a great experience with Sky Exxperts Ltd agent David. The booking process was smooth, the service was professional, and everything was handled quickly and efficiently. I’ll definitely be using their services again and would highly recommend them to others.

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

I’m really happy with the service I…

I’m really happy with the service I received from Sky Experts Ltd agent John. He made the whole booking process easy and stress-free. Everything was handled quickly, and he was very helpful and professional throughout. I’ll definitely book with John again and highly recommend them to anyone looking for a reliable travel agent.

May 18, 2025
Unprompted review
Rated 4 out of 5 stars

Improvements better late than never

I tried calling several times on 02039954435. After each time of calling the phone cut off after 3 minutes. This does not make it easy to contact them like they promised. Also, no one called back. So far I'm not impressed. Can they do something to receive a more favourable review? Watch this space ...
26th May 2025 - thankfully the above was just a glitch. While it does reflect my experience AT THE TIME, John was able to pull a wonderful rabbit out of the hat in the nick of time and the flight went ahead smoothly and without further problems. That is why I've upgraded this from a 1 star to a 4 star review. If Sky Experts could ensure their communication was less frustrating in future, then it might even get 5 stars next time.

May 9, 2025
Unprompted review
SKY EXPERTS LTD. logo

Reply from SKY EXPERTS LTD.

Thank you for your message.

We’re sorry to hear about the difficulty you’ve had in reaching us. After checking our records, we were unable to find any information or any missed call . It’s possible that you may have been calling from a restricted or anonymous number. For security reasons, our system may automatically block such calls as a precaution against spam.

To ensure your call comes through successfully, we kindly suggest calling us again using a phone with an unrestricted caller ID. Alternatively, you’re welcome to email us at info@skyexperts.co.uk, and our team will be happy to assist you promptly.

We appreciate your patience and look forward to resolving this for you.

Thanks and regards
Customer Care Team
SKY EXPERTS LTD.

Rated 4 out of 5 stars

Absolutely spot on service

Absolutely spot on service from Sky Experts. They helped me lock in a fantastic ticket with a top airline at a really good price – no hassle, no drama.

Big shoutout to John – genuinely grateful for his diligent effort and patience in sorting everything out for me. He kept me updated every step of the way and made sure I got a deal that worked perfectly.

I’ll be updating this review after my trip too – but so far, it's been smooth sailing.

Highly recommend. If you're after someone who actually listens and delivers, speak to John!

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

John was very helpful he did everything…

John was very helpful he did everything for us plus he stayed online until 12-55 pm as the airline made a mistake with our tickets and John made sure it was put right would highly recommended this company plus John he went that extra mile which was brilliant

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

INCREDIBLE TICKETING SERVICE

INCREDIBLE TICKETING SERVICE! My mum is very ill and I have to go see her on very short notice- I was online for hours trying to find a ticket without spending a fortune. Decided to try calling Sky Experts as a banner popped up with a good priced flight. John at Sky Experts was so incredibly helpful, thorough and patient! John not only saved me a bunch of money, he took the time to find me direct tickets with free checked baggage! After a challenging couple of days for my family, John restored my faith in the decency of people and businesses! So happy I called them by chance. I will be a regular customer of Sky Experts for all my travel needs!

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

John was amazing

John was amazing - super flexible to help with anything and got us a great deal.
Definitely recommend and definitely will be using him again for any future trips
thank you again

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Perfection

Once again John found me the perfect package holiday with no trouble at all. He is so reliable and prompt to answer my questions.

January 18, 2025
Unprompted review
Rated 1 out of 5 stars

No reply

Can't get in touch to check my reservation. I have emailed left messages etc etc.
Please ring me

January 27, 2025
Unprompted review
SKY EXPERTS LTD. logo

Reply from SKY EXPERTS LTD.

you must have tried wrong number , request you to please contact us on 02039954435 or you can email us on info@skyexperts.co.uk from your registered mobile number or email & our customer care team is always available here to help
Thanks and regards
customer care team

Rated 5 out of 5 stars

John❓️🤔.....no struggle .... no stress, so enjoy your trip/holiday

My travel agent was John and I was quite confident going through the process with him. I was struggling to book a flight and he tirelessly worked to ensure that I got booked on a flight that suited my expectations, bearing in mind I did all of this last minute. He didn't stop there he also ensured that i had all the necessary documents in place because we needed an ESTA VISA. He reassured me that even when I am in Jamaica I should and can still make contact with him, should I would like to make any changes or adjustments. We need to have more 'Johns' in the Travel and Tourism industry. This is what can be definitely dubbed 'John❓️🤔.....no struggle .... no stress, so enjoy your trip/holiday

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

I was very stressed about getting…

I was very stressed about getting flights to Jamaica. Speaking to different agents without a positive result. I eventually called a number spoke to John, he made me feel so comfortable. We were on the phone with him trying his best to get me the best deal. He was patient and understanding with my needs eventually I bought my two tickets. Thank you John for such dedication.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant company with fantastic advice…

Brilliant company with fantastic advice second time I have had the pleasure of dealing with Sky experts both times long haul came out best value for money and time bringing in to account the carrier and layover time, I would recommend them to anyone 5stars all the way
Mark

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

VERY IMPRESSED

I am very happy with the service I have recieved to date. I spoke with John who was extremely patient and showed great consideration of both my budget and the purpose of my travel. It actually took a number of hours to find an itinerary that fit within my timeframe and budget without me having to make too many comprises. I am currently looking forward to finalising my travel plans and doing business with them, in particular John again. I have already recommended them to friends and family. So far, so good! Looking forward to giving an update🙂

October 3, 2024
Unprompted review

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