Skyfleet Limited Reviews 273

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and the efficiency of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting that the process from initial inquiry to car delivery is fast and straightforward. However, some customers mentioned a sharp drop in service levels, feeling that their account manager was no longer focused on customer care and that issues were passed on to others. A few other people also felt that there was confusion regarding delivery, with delays and a lack of communication from the company about the status of their vehicle.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, politeness, and excellent communication... See more

Service

Customers had positive experiences with service, often highlighting great communication, reliable support,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the clear communication and... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpful, polite, and communicative... See more

Response time

People report positive experiences with response times, with many customers highlighting prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve recently been in the market for a lease car and from searches came across Skyfleet. My enquiry was dealt online with by Debbie Wilson who was brilliant. She answered my queries promptly giving me... See more

Rated 5 out of 5 stars

This is the fifth vehicle we’ve had through Skyfleet, and once again, we are extremely happy with the service provided. Debbie was absolutely lovely and made the whole process smooth and stress-free,... See more

Rated 5 out of 5 stars

Car not delivered as yet but service ahead of delivery has been excellent. Great level of communication with our Skyfleet Agent, Bryan, who has kept us abreast of all of the details of our leasing a... See more

Rated 5 out of 5 stars

Friendly, professional, no-pressure service to lease my car. Quick too - initial enquiry to car delivery in under 20 days. From the initial call-back to my enquiry via LeaseLoco to completion of the... See more


Company details

  1. Car Finance and Loan Company

Written by the company

We offer the very lowest prices and best value for money car and van leasing prices, all makes and models. Free delivery and vast range of stock vehicles for quick delivery. Established for over 25 years we are a buisness that puts the customer first - focusing on exeptional service. Whether you want advice on the very latest range of Electric Vehicles or get the very lowest rentals, we would love to hear from you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

273 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing service from Ben Austin Skyfleet Limited

I have been dealing with Ben Austin for leasing my fleet of company cars for well over 10 years and wouldn't ever think of using anyone else. Ben is one of those people that does everything he says he is going to do which hard to get these days. Well done Ben !!

June 18, 2026
Rated 5 out of 5 stars

Loads of options and easy to follow process

Loads of cars to choose from and easy processes to run through paperwork wise. Great experience throughout the process with clear instructions and communications on what was needed right through to the car being delivered.

April 16, 2026
Rated 5 out of 5 stars

Steve was

Steve was
Easy to reach with questions always there when we rang
Knowledgeable with all aspects of detail and procedures
Helpful ,polite and good communicator
What more can you want

April 9, 2026
Rated 5 out of 5 stars

Skyfleet are exceptional!

Bryan went above and beyond to execute my order in a very fast time frame. Furthermore he was very responsive to requests and stayed in contact daily. The lead time from order to expected delivery is exceptional. I am delighted with the service and he has helped us out so that I have a vehicle ready in time for when I start my new employment. I will be recommending Skyfleet!

March 27, 2026
Rated 5 out of 5 stars

Happy customer

Pablo was exceptional as usual, excellent communication as always, kept me up to date with delivery time of my new car / collection of the old one. Teething problems dealt with professionally and promptly. Pablo goes above and beyond and I don’t need to use anyone else. I’m a returning customer and have recommended Pablo to other people too.

March 13, 2026
Rated 3 out of 5 stars

Mr Holden issues with the broker and the dealership.

Hi,
They seemed to be eager for me to pay the administration fee, which I did. But I didn't hear anything from Skyfleet for approximately 10 days. So I ended up chasing the dealership. They said they were waiting on a verification code from Skyfleet. There was confusion around the actual delivery, as our address was over 150 miles away, so they said we would have to wait another week for are car to be delivered on the back of a truck. We said no, let's just take the car with the 200 delivery miles.
The pre delivery inspection by the dealership was poor, as six wheel nut covers were missing and we went to use the screenwriter on our first journey and the container under the bonnet was empty. Although Snow's did send two bottles of wine, for the delivery delay. All in all not very happy.

March 6, 2026
Skyfleet Limited logo

Reply from Skyfleet Limited

Dear Mr Holden.
Thank you for taking the time to share your feedback. I am very sorry to hear that you were left feeling disappointed with aspects of your new car experience. We always want the process to be smooth and enjoyable for our customers, so I fully appreciate how frustrating it must have been when things did not go as expected.
Following your comments, I have taken the time to thoroughly review the order and the communication history relating to your vehicle. From what I can see, our team remained in regular contact throughout the process, providing updates whenever new information became available and remaining available to assist whenever required. We also worked closely with the supplying dealership in an effort to keep the process moving and ensure the vehicle could be delivered to you as quickly as possible.
Unfortunately, several of the issues you experienced appear to have arisen from the supplier side rather than within Skyfleet’s direct control. In particular, the verification process and the subsequent delivery arrangements were dependent on the dealership’s internal procedures, which unfortunately led to delays and some confusion around the transport of the vehicle to your address. Our team continued to liaise with the dealer throughout this period in order to move matters forward and keep you updated.
I would like to stress that this is not intended as an excuse, but simply to explain that some parts of the process rely on third parties and are therefore outside of our direct control. That said, we always do our best to manage those relationships and advocate on behalf of our customers to ensure the best possible outcome.
I am also sorry to hear about the issues you experienced with the vehicle preparation when you collected it, such as the missing wheel nut covers and the empty screen wash container. These items should certainly have been addressed during the dealer’s pre-delivery inspection, and it is disappointing that they were not. While the dealership did acknowledge the delivery delay with the gesture of the wine, I appreciate that this does not necessarily resolve the inconvenience caused to you.
Please be assured that we take feedback like this seriously and we will be raising these points with the supplying dealership so that they are aware of the issues you encountered and can improve their preparation and communication in future.
On behalf of everyone at Skyfleet, I would like to thank you for your patience during the process and apologise that the overall experience did not meet the high standards we aim to deliver.
If there is anything further we can do to assist you, or if you would like to discuss this in more detail, please do not hesitate to contact me directly.
Paul Isaacs
Managing Director
paul@skyfleet.com
01233 730267

Rated 5 out of 5 stars

Excellent service from start to finish. Recommended.

Excellent service from Brian at Skyfleet. No hard sell or pushing for an order, just a relaxed chat to start off. Very helpful and gave me lots of information about the vehicle that was good to know.
Kept me informed on the situation once the order had been placed, and now have the car and I'm very happy with it.

February 20, 2026

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